Brewser Reviews 

765
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of craft beers, highlighting the wide variety of breweries and innovative special boxes. People appreciate the sensible and flexible subscription model, which many find superior to other services. The customer service and staff are frequently described as exemplary, helpful, and quick to respond, often providing a personal touch to resolve issues promptly. However, some customers noted issues with delivery services, experiencing delays, lost packages, or damaged items, often attributed to specific couriers. A few people also mentioned that their previously cancelled subscriptions were unexpectedly reactivated.

What people talk about most

Product

Consumers find the product to be positive, consistently praising the excellent selection of beers and... See more

Customer service

Users describe positive interactions with customer service, consistently praising its efficiency,... See more

Subscription

People report positive experiences with subscription, with many reviewers calling it the best subscription... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the punctual and hassle-free... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the team for their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Early days (two drops so far) but impressions very good. Good communication, but more importantly, good beer. Have tried a couple of other beer subs, but have had a very mixed experience - some good b... See more

Company replied

Rated 5 out of 5 stars

As a YouTube Beer Channel I get sent a lot of free beers to sample from breweries all across the world as part of my "Job". Brewser has been a subscription I actually pay for every month, for at least... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Brewser this week, I had an amazing taste experience with their ‘discovery lights’ June package 📦 from Ossett Brewery. I enjoyed this selection so much, but being new to... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Brewser. I've been ordering cases from them for over 12 months now. Love the beers and the selection available, and their customer service has always been exemplary. I think the... See more

Company replied


Company details

  1. Beer Distributor
  2. Beer Store

Written by the company

Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

765 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(765)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Warning

The concept of having access to so many breweries is great but I failed to read the small print which means you're waiting over 20 days for a simple beer delivery. Just a warning for those like myself who were blinded by the concept and ignored the construction.

Cancelling as soon as I'm able.

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer communication model

Ordered on 31.7.24 and waited for 2 weeks before trying to contact Brewser…I say ‘trying’ because contacting People on the dark side of the moon may well have been easier. There is no contact number (even with companies house or other searches). Various web searches say to contact through their portal - what portal? When using their website to email you then get options of what you want to talk about and when you click ‘where is my beer’ it tells you to use their customer portal!!!! Thoroughly unimpressed and not expecting to hear from them having now sent messages via three avenues.

August 13, 2024
Unprompted review
Rated 2 out of 5 stars

Signed up for a taster pack and was…

Signed up for a taster pack and was promised '4 fresh beers'. When they arrived one was a month short of its expiry date and another one had no expiry date on it at all (a legal requirement). Customer service did not seem to think this was a big deal, only offering me some money off my next box. They ignored my follow-up email so I will not be subscribing.

June 1, 2024
Unprompted review
Rated 3 out of 5 stars

Tried without subscription

Paid a one-off amount to try 4 of their beers. The email receipt clearly then said ‘subscription £0’ so I understandably thought I hadn’t signed up to anything. I hear nothing at all and then this morning was charged £29. Wouldn’t be so bad if I had an email asking what type of beers I like, or telling me they’re being prepared, but instead I got charged for something I didn’t sign up for. I emailed to cancel before beers were sent out but was still charged £6 for their costs so only partially refunded. After some back and forth via email I was then refunded the whole amount. Beers were good.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Top Service

Great selection of breweries to choose from and customer service is top notch. Any issues are resolved quickly and easily. Overall best beer subscription that I have tried.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

The Best Beer Subscription Service

Undoubtedly the best beer delivery service. If you’re into craft beer, especially ales, this is the beer subscription service for you! Some of the best breweries in the country are signed up and it’s all so easy and convenient

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Top service

Top service, ease of use, and quality comms.

As occasionally happens there’s a delay on a shipment of a special box but Brewser have noticed YODEL are back-logged. Brewser got in touch to warn us, but it was delivered expected.

Fantastic 👍

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

High quality and fresh

Only had one order so far (Verdant) but I was impressed with what I received. Interesting beers I had not tried. Delivery was good and the cans were fresh. Looking forward to my next case!

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

I really wanted to find a way to get…

I really wanted to find a way to get beers from my favourite brewery (Vault city) on a monthly basis. That's when I started using Brewser which does exactly that. although It took some time to get used to the website and the box system, I have now been using them for over a year and they have delivered exactly what I wanted.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Beer subscription you say ? Yes please...

I had been looking for a new beer subscription ever since the sad demise of BeerBods late in 2022.
I settled on Brewser and have to say so far I am very happy. I like the fact you can choose your brewery or go random and the pause function looks like a good idea but I haven't used it yet. All in all very happy.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Do you enjoy craft beer?

Do you enjoy craft beer?
Prefer to choose what you receive as opposed to a random monthly box?
All I can say therefore is 'This is the way'
Almost 150 UK breweries to choose from, we all ought to know how varied that is.
Regrets I've had a few, but never about joining Brewser.
Truly a game changer for sampling great quality UK beer.
Never disappointed, a truly amazing service 🤗

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

I've tried a few other subscriptions, but this is the best by far.

I've tried a few other beer subscriptions before that have never really been that great for me, either the choice of breweries and beers was quite poor or it was from one brewery only and I grew bored of just one brewery.

The Brewser box works for me as I can change brewery every month, trying smaller breweries I have never tried before. The filter options to find the right style for your box is great. The fact that delivery is included in an already great price makes this even better. The option to pause it as well, especially in these difficult financial times, is a real plus.

Definitely a beer subscription I recommend to friends, or anyone that will listen really, as it helps people discover new breweries, new beers and all at a great price.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent range of UK breweries

Excellent range of breweries, really like trying different beers from all over the UK.
Tried a few breweries so far and you get a great mix of beers from IPAs, sours and stouts.
There are options for dark beers, pale ales and some special boxes from time to time.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Out of this world!

I adore this service. The choice of breweries is amazing and the ability to choose or leave up to the knowledgeable people at Brewer is fantastic. It really does open the countries craft breweries to the enthusiast and allows exploration to your heart's content.
Having dealt with some of the team personally on occasions that breweries were no longer able to supply boxes or god forbid the card declined, they are awesome people too.
One very small improvement I would love to see would be a more prominent 'Request a Brewery' button. The rest of your customer base must have some gems they'd love to share!

November 7, 2023
Unprompted review

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