Went to this company direct, having seen their shirts on a large retailer's website. Ordered a discounted three-shirt deal which arrived quickly. One shirt was too big and I was able to return it (wit... See more
Company replied
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See what reviewers are saying
In a short space of time since my order despite a minor hiccup , it has now been completed to my total satisfaction Thanks to all involved at BRIAN OAK
Company replied
Love the fit of BO shirts, lovely material too. But not enough great patterns and colours so have only bought two. BO need to go to Milan and copy the great colours and patterns from there.
Company replied
First time I've used this company and won't be the last. 1 of the shirts I ordered wasn't available so I was asked to pick an alternative which I did . I needed them for a birthday present , the deli... See more
Company replied
Company details
Written by the company
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
Contact info
82 Douglas Road, RM11 1AR, Hornchurch London, United Kingdom
- +447950328498
- info@brianoak.com
- brianoak.com
4.6
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Brian Oak London
Hi Del Linton,
Thank you for your wonderful feedback! We are delighted that you appreciate both the quality of our items and our packaging. It is always our goal to deliver an exceptional experience, and we are so glad we could do that for you.
Regards,
Team Brian Oak London
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Good Quality. Good Prices.
As always, good quality and excellent service at competitive prices from Brian Oak. Highly recommended.
January 13, 2025
Reply from Brian Oak London
Hi Neil,
Thank you for your kind words! We are so happy to hear that you have had another great experience with us. It means a lot to know you value our quality and prices. Your recommendation truly makes our day, and we cannot wait to welcome you back soon.
Regards,
Team Brian Oak London
Reply from Brian Oak London
Thank you so much. We are really happy to hear you had a great experience with the product, ordering, and delivery. Your feedback made our day!
Definitely recommend Brian Oak London
Definitely recommend Brian Oak London. Quality menswear at competitive prices. All items packaged with care and delivered fast. First class, friendly customer service, nothing is too much for them. Will certainly be purchasing from them again.
December 2, 2024
Unprompted review
Reply from Brian Oak London
Thank you so much Carolyn for your kind words. We are glad to know that you are happy with the quality of our menswear and our service. Packaging every item with care and delivering it swiftly is something we take great pride in. Knowing we could make your experience first-class means the world to us.
We cannot wait to welcome you back for your next purchase!
Regards,
Team Brian Oak London
Excellent Quality and Great Value for Money!
I bought a tie as a gift for my dad, and he absolutely loved the quality. He then asked me where I had purchased it, and I told him about this new brand, Brian Oak. He was so impressed that he ended up buying three formal shirts for £99—a great deal!
October 25, 2024
Unprompted review
Reply from Brian Oak London
Thank you so much for sharing this wonderful story. We are so happy that your dad is enjoying our products. Hearing about moments like this is why we do what we do.
We are always here for you!
Regards,
Team Brian Oak London
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The product is good quality and the…
The product is good quality and the delivery was fine, but I need to change the size and I don’t know how to return for exchange?
December 23, 2024
Reply from Brian Oak London
Dear James,
Thank you very much for your review. We are happy to know that you like the product and we apologies for the inconvenience in finding the exchange procedure.
We have a very generous return/exchange policy which you can find here (https://brianoak.com/pages/returns-refund-policy) along with the procedure on how to make the exchange.
In addition, we'll make sure that one of our team members calls you and guide you through the process.
We hope this information will resolve your query, and we wish you a happy new year.
I hard issue by delivery but later I…
I hard issue by delivery but later I was satisfied by the service.
And my order was what i expected.
December 23, 2024
Reply from Brian Oak London
We are sorry to hear about the initial delivery issue but so glad that you are happy with your order. We hope you enjoyed the complimentary shirt as a small gesture of our appreciation for your patience and understanding. We look forward to serving you again!
Exceptional Service and Outstanding Quality
I ordered a gift from Brian Oak for someone in UK, and I have to say, I’m really impressed. The delivery was super quick, way faster than I expected. The packaging was beautiful and perfect for gifting. And the quality was absolutely amazing. The person I gifted it to loved it, and honestly, I’m so happy with how everything turned out. Thank you, Brian Oak, for making the whole process so easy and special. Definitely ordering again!
December 16, 2024
Unprompted review
Reply from Brian Oak London
Thank you for your amazing feedback! We are so glad the gift was a hit and that you loved the quick delivery and packaging. It is great to know we made the experience special for you. We look forward to seeing you again. Thanks for choosing Brian Oak!
Brian Oak London Rugby Polo shirt is…
Brian Oak London Rugby Polo shirt is made with an exquisite materials. It's well fitting, made from high-quality cotton materials, stylish, good knitting and appropriate.
December 22, 2024
Unprompted review
Reply from Brian Oak London
Thank you for your wonderful feedback. We are delighted to hear you love the Brian Oak Rugby Polo Shirt and its quality, fit, and style. It is always our goal to deliver pieces that exceed expectations. We truly appreciate your support and look forward to serving you again.
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