We visited the Cheltenham store and were assisted by Kate. She was very polite, helpful and knowledgeable about the various ranges but did not pressure us in any way. We bought the Bordeaux dining set... See more
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88 Lockfield Avenue, EN3 7PX, Enfield, United Kingdom
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Brilliant customer experience. Contacted them for some replacement cushions for my old garden furniture and Bruno got back to me immediately and was super helpful. Thank you

Reply from Bridgman Luxury Furniture
Having decided to replace our old garden dining furniture we visited a couple of garden centres and were completely underwhelmed both by choice and quality.
After some extensive online research and speaking to the very helpful and knowledgeable Bruno, we visited the Walton on Thames showroom.
We met Emma, who usually works in Wilmslow, and her knowledge and enthusiasm led us to choose a Kensington round table and 6 dining armchairs along with a matching parasol.
Ordering and delivery was very smooth and we are thrilled with our new furniture.
Many thanks to Bruno, Emma and Harry for great service.

Reply from Bridgman Luxury Furniture
Bruno was extremely helpful in finding out what model sunlounger I have and helping me order a new cushion.

Reply from Bridgman Luxury Furniture
Emma was extremely helpful and attentive. Our garden is absolutely stunning now with the addition of the gorgeous high quality furniture. This was the only place in the uk with fully waterproof garden furniture.

Reply from Bridgman Luxury Furniture
Harry did a great job of upselling. Ended up buying a lot more than we went shopping for! We were an easy target as we’ve had a lot of Bridgman furniture before (and still have) as it’s comfortably the best you can buy. Our previous cushions survived 15+ years of abuse, only being taken in for a couple of months in the depths of winter. The new ones are even better than the originals. And the original rattan is still like new.
Great service from Harry, thank you.

Reply from Bridgman Luxury Furniture
Harry who served us in the show room was excellent. Extremely professional, knowledgeable and friendly. He made sure we got exactly what we wanted.
The furniture was delivered and put out by Harry and Coco who were also both excellent.
I would thoroughly recommend Bridgman!

Reply from Bridgman Luxury Furniture
Went to the Walton branch and dealt with Harry. Super helpful, understood what we wanted and our budgets and found the exact products that were good for our needs. Would definitely recommend.

Reply from Bridgman Luxury Furniture
Visited Tunbridge Wells showroom, which is managed by Paul. Paul was extremely helpful and knowledgeable, and understood (and remembered) our needs and preferences. Very good, personal service during both visits and excellent written communication (e-mails) throughout the interim period. We are delighted with our purchase of outdoor furniture, which is very stylish, well made and comfortable. An excellent shopping experience, very pleased!

Reply from Bridgman Luxury Furniture
We have bought through Bridgman before and 14 years later the product was almost as good as new. This quality of product promoted me to see what they had to offer when I wanted to buy some outdoor furniture. After applying for a catalogue, Bruno (Sales Co-ordinator) phoned me and offered to include some useful samples with the catalogue. He promptly sent the items and followed this up with a phone call to ask for my thoughts. I discussed my thoughts with him and he made suggestions. I told him I wasn’t ready to order until I’d seen more of what the competitors do and he dealt with that very professionally, merely pointing out the main advantages of a Bridgman product with out trying to push me into buying. He provided a quote and I got back to him a few days later to place my order. This personal service was so nice and something that is sadly rare these days. A big thank you to Bruno

Reply from Bridgman Luxury Furniture
Fantastic customer service. Slight problem with missing clips on the table/chair cover.
Replacement offered immediately 5 *
Thank yoi

Reply from Bridgman Luxury Furniture
Paul at the Tunbridge Wells store was super helpful, attentive, responsive and sorted our new sofa that we can't wait to try out.

Reply from Bridgman Luxury Furniture
Edita was extremely helpful with our purchase, the customer service was excellent.

Reply from Bridgman Luxury Furniture
There is no doubting the quality of Bridgman furniture, and this recent acquisition of a large garden cushion box, was expected to be no different. That said, I'm struggling to be comfortable with the £900 price tag now I've seen it! Also, I am very disappointed with the logistics company utilised by Bridgman, to deliver the box. Firstly, we had no indication that the box was being delivered on Wednesday 1st April, even though this was our preferred date stated a week before. My wife received an email at 12.10pm on the Wednesday, stating the box would be delivered between 11.45am and 13.45pm that day. At the time, she was 20 miles away from home! She left her lunch date early, rushed back home and the box arrived just before 1pm. Secondly, it was dumped in my garage fully packed and wrapped and strapped to a pallet. We had no help with unpacking and it was left to me to dispose of the reams and reams of packaging, and also to dispose of a full sized pallet that won't fit in our car! Thirdly, once I did get it all unpacked, I couldn't get it through any of my external doors. I needed two neighbours' help to shimmy it over a section of flat roof on my house. Dangerous and difficult! I'm sure the initial response from Bridgman will be "delivery to kerbside", but the Bridgman brand and the cost of the Bridgman brand, says to me that the delivery company should be unpacking, disposing of the pallet and packaging AND seeing the box into its final location as a minimum. Having spent almost £9k on Bridgman furniture in the last few years, I fear I may have spent my last £'s on it....

Reply from Bridgman Luxury Furniture
We had a great experience with Harry at Bridgman Walton-on-Thames. He helped us choose the right sofa, answered all our questions, and was patient and polite throughout. We’re very happy with our purchase, and the delivery service was smooth and efficient. Highly recommended.

Reply from Bridgman Luxury Furniture
I was served by a very professional and knowledgeable lady who was able to advise on my needs authoritatively . I felt confident and comfortable with her . She was also very friendly and was able to answer my questions no matter how trivial they may have seemed to her. She seemed open and honest snd although she obviously wanted a sale I didn’t feel pressured at all.

Reply from Bridgman Luxury Furniture
Excellent service. Friendly and knowledgable. High quality product.

Reply from Bridgman Luxury Furniture
Polite kind service Very efficient and quality product

Reply from Bridgman Luxury Furniture
Harry Nawaz from the Walton store was incredibly helpful and very accommodating in helping us choose the best garden set for our sunken fire pit area. From the initial consultation through to following up to ensure we were happy with our set, his service has been exemplary. Having bought from Bridgman before 10 years ago and with our garden dining set and garden corner sofa still looking fantastic, it was a no brainer to buy our new garden set from Bridgman again. Highly recommend buying from Bridgman if you want garden furniture that lasts the test of time and the British weather!

Reply from Bridgman Luxury Furniture
The best. Just had a new table and chairs delivered. 3 guys all very professional assembled it in my garden, took all the packaging away, this is my 3rd time buying garden furniture from Bridgeman, one of which I’ve had for 14 years and it’s still like new. You get what you pay for, and this furniture is the best by a country mile.

Reply from Bridgman Luxury Furniture
Fantastic service. Very friendly and helpful. Quality of the garden furniture is excellent!

Reply from Bridgman Luxury Furniture
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