Bridgman Luxury Furniture Reviews 

1,261
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the furniture, often finding it superior to other options. The staff are frequently highlighted for being friendly, knowledgeable, and helpful, offering excellent, non-pressured advice. Reviewers also appreciate the efficient and professional delivery service, with teams often setting up furniture and removing packaging, contributing to an outstanding overall experience from start to finish. However, some customers also noted minor delivery inconveniences, including occasional forgotten small items or delays in receiving schedule updates.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its brilliant quality and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Quality

Reviewers consistently express delight with the quality of the furniture, often describing it as superb,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Service

Consumers find service to be positive, with many describing the entire experience as outstanding from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Cheltenham store and were assisted by Kate. She was very polite, helpful and knowledgeable about the various ranges but did not pressure us in any way. We bought the Bordeaux dining set... See more

Company replied

Rated 5 out of 5 stars

My partner went into the Tunbridge wells store and saw a sofa that he liked. Sian was very helpful and knowledgeable about the product. She was professional without being pushy which was appreciate... See more

Company replied

Rated 5 out of 5 stars

Just received delivery of our new Kensington dining table patio set. Delivery was prompt and efficient, including assembly and removal of all packaging. Bruno was extremely helpful from my first... See more

Company replied

Rated 5 out of 5 stars

From start to finish we have nothing but praise. The staff at the Royal Tunbridge Wells store were friendly, helpful & knowledgeable & listened to our requirements. We received quotes before we got ho... See more

Company replied



Company details

  1. Furniture Store
  2. Garden
  3. Garden Center
  4. Garden Furniture Shop
  5. Outdoor Furniture Store
  6. Sofa Store

About Bridgman Luxury Furniture

Written by the company

The world's leading designers and suppliers of quality home & garden furniture. Spend more time enjoying your home & garden with comfortable, quality furniture. SHOP GARDEN SHOP HOME SHOP SOFAS ORDER a catalogue FIND A SHOWROOM

Bridgman Luxury Home & Garden Furniture

Written by the company

Family Run Business for Over 40 Years
Indulge in the handmade British luxury of Bridgman furniture and create special moments in your home and garden as you entertain and enjoy stress-free relaxation. Our collections of dining and lounging furniture have all been carefully crafted using quality materials that are not only low maintenance, but weatherproof. Our award-winning furniture has transformed spaces in the UK and beyond. Browse online today or visit one of our seven showrooms.
The UK's Only Fully Waterproof Cushions
With the development of our fully waterproof cushions, you no longer have to worry about stains, spillages or the erratic English weather. Whether it’s coffee or red wine, spillages just wipe straight off and are simple to clean. The fully waterproof cushions are exclusive to Bridgman and are made to specifically fit Bridgman home and garden furniture. Browse our fully waterproof cushion collections.
Extended Guarantees & Fast Delivery
With customer satisfaction at the top of our priority list, we offer extended guarantees of up to 10 years across our most popular ranges - giving you peace of mind at all times. And unlike many retailers often taking weeks on end to deliver, we hold vast stocks and offer fast, free delivery - allowing you to make the most of your new furniture as quickly as possible!

Fast, Free Delivery & 30 Day Money Back Guarantee

Enjoy fast-track premium delivery & guaranteed returns

Enjoy fast-track premium delivery & guaranteed returns
We offer fast and free delivery within days on all orders with our premium 1-man delivery service and we also offer a premium 2-man delivery service. We're confident that you will be happy with your purchase, but if that isn't the case, we offer a 30 day money back guarantee.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,261)

242 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant customer experience

Brilliant customer experience. Contacted them for some replacement cushions for my old garden furniture and Bruno got back to me immediately and was super helpful. Thank you

April 8, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello Julia,

Thank you for your lovely review! We're so pleased to hear that you had a brilliant experience with us. It's great to know Bruno was able to respond quickly and help you find the right replacement cushions.

We’ll be sure to pass on your kind words to him.

Thank you again, and we hope you continue to enjoy your garden furniture!

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Kensington dining set

Having decided to replace our old garden dining furniture we visited a couple of garden centres and were completely underwhelmed both by choice and quality.
After some extensive online research and speaking to the very helpful and knowledgeable Bruno, we visited the Walton on Thames showroom.
We met Emma, who usually works in Wilmslow, and her knowledge and enthusiasm led us to choose a Kensington round table and 6 dining armchairs along with a matching parasol.
Ordering and delivery was very smooth and we are thrilled with our new furniture.
Many thanks to Bruno, Emma and Harry for great service.

March 24, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello Terry,

Thank you so much for your detailed and thoughtful review. We're delighted to hear that, after your initial search, you found the quality and choice you were looking for with us.

It’s wonderful to know that Bruno was able to support you early on, and that Emma’s knowledge and enthusiasm in our Walton-on-Thames showroom helped you choose the perfect Kensington set. We’re also pleased to hear that everything from ordering through to delivery went smoothly.

Your kind words about Bruno, Emma, and Harry will be greatly appreciated by the whole team. We hope you enjoy your beautiful new garden furniture for many years to come!

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Bruno was extremely helpful in finding…

Bruno was extremely helpful in finding out what model sunlounger I have and helping me order a new cushion.

April 7, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Good afternoon Fiona,

Thank you for your kind review! We're so pleased to hear that Bruno was able to help identify your sun lounger and assist you in ordering the correct cushion. Providing helpful and knowledgeable support is very important to us, so it's great to know you had a positive experience.

We’ll be sure to pass your feedback on to Bruno, and we hope you enjoy your refreshed sun lounger!

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Emma was extremely helpful and…

Emma was extremely helpful and attentive. Our garden is absolutely stunning now with the addition of the gorgeous high quality furniture. This was the only place in the uk with fully waterproof garden furniture.

March 14, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello Alisha,

Thank you for your lovely review.

We’re delighted to hear that Emma was so helpful and attentive throughout your experience. She’ll be thrilled to receive your feedback.

It’s also wonderful to know how happy you are with your new furniture and the transformation of your garden. Creating beautiful, high-quality pieces that can be enjoyed whatever the weather is, is exactly what we strive for.

Thank you again for your kind words and for choosing Bridgman.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Harry did a great job of upselling

Harry did a great job of upselling. Ended up buying a lot more than we went shopping for! We were an easy target as we’ve had a lot of Bridgman furniture before (and still have) as it’s comfortably the best you can buy. Our previous cushions survived 15+ years of abuse, only being taken in for a couple of months in the depths of winter. The new ones are even better than the originals. And the original rattan is still like new.
Great service from Harry, thank you.

February 1, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello Timothy,

Thank you for your fantastic review.

We’re so pleased to hear that you’ve continued to enjoy Bridgman furniture over the years. It’s wonderful to know your original pieces have stood the test of time so well. Hearing that your cushions lasted 15+ years (and that the rattan still looks like new) is exactly what we aim for in terms of quality and durability.

We’re also delighted that you’re enjoying your new additions and that Harry provided such great service during your visit. He’ll really appreciate your kind words.

Thank you again for your continued support. It truly means a lot to us.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Thank you Harry and Bridgeman

Harry who served us in the show room was excellent. Extremely professional, knowledgeable and friendly. He made sure we got exactly what we wanted.

The furniture was delivered and put out by Harry and Coco who were also both excellent.

I would thoroughly recommend Bridgman!

March 29, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Dear Dewi,

Thank you so much for your wonderful review.

We’re delighted to hear that Harry provided such a professional, knowledgeable and friendly service in the showroom, and that he helped you find exactly what you were looking for. It’s also great to know that the delivery experience with Harry and Coco was just as positive.

We really appreciate your recommendation and your kind words, thank you for choosing Bridgman. We hope you enjoy your furniture for many years to come.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Helpful Harry at the Walton branch

Went to the Walton branch and dealt with Harry. Super helpful, understood what we wanted and our budgets and found the exact products that were good for our needs. Would definitely recommend.

April 3, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Dear Neil,

Thank you for your kind review.

We’re delighted to hear that Harry was able to understand your requirements and budget, and help you choose the perfect pieces for your space. He’ll really appreciate your feedback.

Thank you for your recommendation and for choosing Bridgman, we hope you enjoy your furniture for many years to come.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Excellent service and products

Visited Tunbridge Wells showroom, which is managed by Paul. Paul was extremely helpful and knowledgeable, and understood (and remembered) our needs and preferences. Very good, personal service during both visits and excellent written communication (e-mails) throughout the interim period. We are delighted with our purchase of outdoor furniture, which is very stylish, well made and comfortable. An excellent shopping experience, very pleased!

April 3, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Good afternoon Sue,

Thank you so much for your wonderful review.

We’re delighted to hear that you had such a positive experience at our Tunbridge Wells showroom. Paul will be especially pleased to know that his helpful, knowledgeable and attentive approach made a real difference throughout your visits and follow-up communication.

It’s also fantastic to hear that you’re so happy with your outdoor furniture, stylish, comfortable and well made is exactly what we strive for.

Thank you again for your kind words and for choosing Bridgman.

We hope you enjoy your furniture for many years to come.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Quality product and personable service

We have bought through Bridgman before and 14 years later the product was almost as good as new. This quality of product promoted me to see what they had to offer when I wanted to buy some outdoor furniture. After applying for a catalogue, Bruno (Sales Co-ordinator) phoned me and offered to include some useful samples with the catalogue. He promptly sent the items and followed this up with a phone call to ask for my thoughts. I discussed my thoughts with him and he made suggestions. I told him I wasn’t ready to order until I’d seen more of what the competitors do and he dealt with that very professionally, merely pointing out the main advantages of a Bridgman product with out trying to push me into buying. He provided a quote and I got back to him a few days later to place my order. This personal service was so nice and something that is sadly rare these days. A big thank you to Bruno

April 2, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello Claire,

Thank you so much for taking the time to leave such a thoughtful review.

It’s wonderful to hear that your original Bridgman furniture has stood the test of time for 14 years and still looks almost as good as new, that’s exactly the standard of quality we aim for.

We’re also delighted to hear about your experience with Bruno. He’ll be really pleased to know that his personal, professional approach made such a positive impression. We always want our customers to feel informed and supported, never pressured, so it’s great to know he struck the right balance.

Thank you again for your kind words and for choosing Bridgman once more. We hope you enjoy your new outdoor furniture for many years to come.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Slight problem with missing clips on the table/chair cover.
Replacement offered immediately 5 *
Thank yoi

April 2, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello Teresa,

Thank you for your kind review.

We’re really pleased to hear that our team was able to resolve the issue quickly and get a replacement to you without delay. Providing prompt and helpful service is something we always strive for.

Thank you again for your feedback and for your support.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Paul at the Tunbridge Wells store was…

Paul at the Tunbridge Wells store was super helpful, attentive, responsive and sorted our new sofa that we can't wait to try out.

April 1, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Dear Luke,

Thank you for your lovely review.

We’re delighted to hear that Paul provided such helpful, attentive and responsive service during your visit to our Tunbridge Wells store. We’ll be sure to pass on your kind feedback to him.

We hope you love your new sofa and enjoy it for many years to come!

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Edita was extremely helpful with our…

Edita was extremely helpful with our purchase, the customer service was excellent.

April 2, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello Rachel,

Thank you for your kind words.

We’re so pleased to hear that Edita was extremely helpful and that you had an excellent customer service experience. We’ll be sure to pass your feedback on to her, she’ll really appreciate it.

Warm wishes from The Bridgman Team.

Rated 3 out of 5 stars

Poor delivery service even though huge cost!

There is no doubting the quality of Bridgman furniture, and this recent acquisition of a large garden cushion box, was expected to be no different. That said, I'm struggling to be comfortable with the £900 price tag now I've seen it! Also, I am very disappointed with the logistics company utilised by Bridgman, to deliver the box. Firstly, we had no indication that the box was being delivered on Wednesday 1st April, even though this was our preferred date stated a week before. My wife received an email at 12.10pm on the Wednesday, stating the box would be delivered between 11.45am and 13.45pm that day. At the time, she was 20 miles away from home! She left her lunch date early, rushed back home and the box arrived just before 1pm. Secondly, it was dumped in my garage fully packed and wrapped and strapped to a pallet. We had no help with unpacking and it was left to me to dispose of the reams and reams of packaging, and also to dispose of a full sized pallet that won't fit in our car! Thirdly, once I did get it all unpacked, I couldn't get it through any of my external doors. I needed two neighbours' help to shimmy it over a section of flat roof on my house. Dangerous and difficult! I'm sure the initial response from Bridgman will be "delivery to kerbside", but the Bridgman brand and the cost of the Bridgman brand, says to me that the delivery company should be unpacking, disposing of the pallet and packaging AND seeing the box into its final location as a minimum. Having spent almost £9k on Bridgman furniture in the last few years, I fear I may have spent my last £'s on it....

April 1, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Dear Darren,

Thank you for taking the time to share your detailed feedback.

We’re very pleased to hear that you recognise the quality of our furniture, and we’re sorry that aspects of your recent experience did not meet expectations.

Firstly, please accept our apologies regarding the delivery timing. The 1st April was the requested delivery date on our system, which is why your order was scheduled for that Wednesday. However, we completely understand how frustrating the short notice was, and we appreciate the inconvenience this caused.

We’re also sorry to hear about your experience with the delivery itself. The service provided for this order was a one-man delivery, which is a kerbside service and does not include unpacking, packaging removal, or placement of the product inside the property. Unfortunately, delivery teams are not insured to carry out those additional services. That said, we understand your expectations given the nature of our brand.

We’re particularly sorry to hear about the difficulty you experienced moving the cushion box into place.

We truly appreciate your continued support over the years and your significant investment in Bridgman furniture. Your feedback has been noted and will be shared internally as we look to improve both communication and delivery experience.

Thank you again for bringing this to our attention.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

We had a great experience with Harry at…

We had a great experience with Harry at Bridgman Walton-on-Thames. He helped us choose the right sofa, answered all our questions, and was patient and polite throughout. We’re very happy with our purchase, and the delivery service was smooth and efficient. Highly recommended.

March 7, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello Konstantin,

Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with Harry at our Walton-on-Thames showroom. It’s great to know he was able to help you find the perfect sofa and provide patient, helpful guidance throughout.

We’re also pleased that your delivery went smoothly and that you’re happy with your purchase. Your recommendation really means a lot to us, and we’ll be sure to pass your kind feedback on to Harry and the team. We hope you enjoy your new sofa for many years to come!

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

My experience

I was served by a very professional and knowledgeable lady who was able to advise on my needs authoritatively . I felt confident and comfortable with her . She was also very friendly and was able to answer my questions no matter how trivial they may have seemed to her. She seemed open and honest snd although she obviously wanted a sale I didn’t feel pressured at all.

March 22, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Dear Bridgman Customer,

Thank you for taking the time to share such a thoughtful review. We're so pleased to hear that you felt confident, comfortable, and well looked after throughout your experience. Providing knowledgeable, honest advice without any pressure is exactly what we aim for, so it’s wonderful to know this came across.

We'll be sure to pass your kind feedback on to the team member who assisted you; it will mean a great deal to them. We hope you enjoy your purchase and look forward to welcoming you again in the future.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Excellent service.

Excellent service. Friendly and knowledgable. High quality product.

March 22, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello David,

Thank you for your kind words!

We're delighted to hear that you received excellent service and found our team friendly and knowledgeable. It's also wonderful to know you're pleased with the quality of your product.

We truly appreciate your feedback and hope you enjoy your purchase for many years to come.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Polite kind service Very efficient and…

Polite kind service Very efficient and quality product

March 19, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello Carole,

Thank you for your lovely review!

We're so pleased to hear that you found our service polite, kind, and efficient. It’s also great to know you’re happy with the quality of your product.

We really appreciate your feedback and hope you enjoy your purchase for many years to come.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Fantastic products and service!

Harry Nawaz from the Walton store was incredibly helpful and very accommodating in helping us choose the best garden set for our sunken fire pit area. From the initial consultation through to following up to ensure we were happy with our set, his service has been exemplary. Having bought from Bridgman before 10 years ago and with our garden dining set and garden corner sofa still looking fantastic, it was a no brainer to buy our new garden set from Bridgman again. Highly recommend buying from Bridgman if you want garden furniture that lasts the test of time and the British weather!

July 3, 2025
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello Carmen,

Thank you so much for your wonderful review!

We’re delighted to hear about your experience with Harry at our Walton store, he’ll be thrilled to know his support made such a positive difference. It’s great to hear that he was able to guide you through the process and ensure everything was just right for your sunken fire pit area.

We also truly appreciate your continued loyalty over the past 10 years. Knowing that your previous Bridgman pieces are still looking fantastic and standing up to the British weather is exactly what we strive for.

Thank you again for your recommendation, it means a great deal to us. We hope you enjoy your new garden set for many years to come!

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

The best money can buy.

The best. Just had a new table and chairs delivered. 3 guys all very professional assembled it in my garden, took all the packaging away, this is my 3rd time buying garden furniture from Bridgeman, one of which I’ve had for 14 years and it’s still like new. You get what you pay for, and this furniture is the best by a country mile.

March 17, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hi James,

Thank you for such a fantastic review!

We’re delighted to hear how pleased you are with your new table and chairs, and that our delivery team provided a professional and seamless service from start to finish.

It’s especially wonderful to know you’ve chosen Bridgman three times over the years, and that your furniture from 14 years ago is still looking like new, that’s exactly the quality and longevity we strive to deliver.

We truly appreciate your continued trust and kind words. Enjoy your new set, and we look forward to helping you again in the future!

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

It’s the best you’ll buy

Fantastic service. Very friendly and helpful. Quality of the garden furniture is excellent!

March 6, 2026
Unprompted review
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Reply from Bridgman Luxury Furniture

Hello Lesley,

Thank you so much for your wonderful review!

We're delighted to hear that you had a fantastic experience with our team and that you're pleased with the quality of your garden furniture. Providing friendly service and high-quality products is exactly what we strive for, so it's great to know we delivered.

We hope you enjoy your furniture for many years to come!

Warm wishes from The Bridgman Team.

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