don't like using this type of service but application was quick and painless. 12 quid for 24 hrs, is that good? this type of operation always gives me the data protection heeby-jeebies
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had problems with the online cancellation form but was able to do an online chat and the lovely lady went above and beyond for helping me
Company replied
This is the 2nd time I have used Briefly and find them so easy to use and fast no messing.’ Even the chat service was quick at answering. The only thing with me I purchased a policy for a week and... See more
Company replied
Gave me what I wanted. Competitive prices, although it does fluctuate upwards too often.
Company replied
Company details
Written by the company
Briefly is a fast, flexible motor insurance provider offering temporary car and van cover from 1 hour up to 28 days. As part of the Acorn Group, we specialise in short-term insurance products that help drivers get on the road quickly and confidently. Whether you need cover for borrowing a vehicle, test driving, or driving a newly purchased car, our streamlined platform makes it easy to purchase insurance online in minutes. We also offer impound insurance policies, helping drivers meet legal requirements and retrieve seized vehicles without delay. Our mobile-friendly quote journey is designed for speed and simplicity, with insurance documents available immediately and clear, transparent terms. We focus on delivering a hassle-free experience with flexible cover options tailored to your needs. At Briefly Cover, we’re committed to making temporary motor insurance straightforward, affordable, and customer-focused. With responsive support and a user-first approach, we help drivers get insured quickly and safely. Whether you need insurance for a few hours, a weekend, or nearly a month, Briefly is your trusted solution for short-term motor insurance in the UK.
Contact info
United Kingdom
- brieflycover.co.uk
4.4
Excellent
147 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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GO TO INSURANCE …
I have no issues with this site fast response easy to fill form and online docs no issues
August 8, 2025
Unprompted review
Reply from Briefly
Hi Robert,
Thank you so much for the positive feedback and 5-stars!
We really appreciate it,
The Briefly Team
I have had a great experience app is…
I have had a great experience app is nice and easy to use very fast and good rates
August 2, 2025
Unprompted review
Reply from Briefly
Good morning Darren,
Thank you so much for your great feedback and 5-star rating!
We’re thrilled to hear you’ve had a great experience and Briefly easy to use with fast service and good rates, that’s exactly what we aim for!
Have a great day!
The Briefly Team
Great service from Jack
July 24, 2025
Unprompted review
Reply from Briefly
Good afternoon,
Thank you so much for your great feedback!
We’re delighted to hear that Jack provided you with excellent service, we’ll be sure to pass on your kind words to him.
Have a great day!
The Briefly Team
Millie was great and understand my…
Millie was great and understand my concern
Thank you Millie so much
July 24, 2025
Unprompted review
Reply from Briefly
Good morning Aziz,
Thank you so much for your kind words and lovely feedback!
We’re so pleased to hear that Millie was able to support you and understand your concerns, we’ll be sure to pass on your thanks to her.
Have a great day!
The Briefly Team
Website poor and unfriendly !
I tried to get a quote online, but it's impossible because the search engine can't find my vehicle by license plate number. There's no option to manually enter data, and a quote is impossible. It's a very primitive and outdated service that should be pleasant and user-friendly. I'm disappointed.
July 22, 2025
Unprompted review
Reply from Briefly
Good morning Simon,
Thank you for your feedback, we're sorry to hear that you found the website difficult to use.
We appreciate you highlighting the issue with the vehicle search and the lack of a manual entry option. Your comments are really helpful as we continue to improve the experience for all our users.
Kind regards,
The Briefly Team
AVOID THIS COMPANY
AVOID THIS COMPANY
Disappointing Experience - No Refund Despite Valid Cancellation
I purchased temporary car insurance from this company, but unfortunately, I had to cancel it within 24 hours due to the vehicle being faulty and requiring a return to the dealer. Despite the cancellation being well within a reasonable timeframe and due to circumstances beyond my control, I was informed that no refund would be provided.
While I understand that insurance policies have terms and conditions, the inflexibility shown when a genuine issue arose - particularly when the cancellation occurred so quickly after purchase - was disappointing. The lack of consideration for customers facing unexpected situations, such as a faulty vehicle purchase, reflects poorly on their customer service approach.
I would recommend carefully reviewing their cancellation and refund policies before purchasing, as they appear to offer little flexibility even in legitimate circumstances.
July 8, 2025
Unprompted review
Reply from Briefly
Hello John,
Thank you for taking the time to share your feedback, we're really sorry to hear about your experience.
Our Customer Service team will be in touch shortly to investigate this further. In the meantime, please could you provide us with your contact details or order reference so we can look into this as quickly as possible?
Kind regards,
The Briefly Team
Great insurance company it's work any…
Great insurance company it's work any time 24 /7
July 8, 2025
Unprompted review
Reply from Briefly
Good morning,
Thank you so much for your excellent feedback and 5-star rating!
Have a great day,
The Briefly Team
Smooth process and very reasonable…
Smooth process and very reasonable price.
July 4, 2025
Unprompted review
Reply from Briefly
Good morning Kishan,
Thank you so much for your excellent feedback and 5-star rating!
Have a great day,
The Briefly Team
Easy to use and sensible price.
Website easy to use and car covered for a sensible price. Great work. Thanks
June 25, 2025
Unprompted review
Reply from Briefly
Good Afternoon Rob,
Thanks for your great feedback and 5-star rating!
Have a nice day,
The Briefly Team
It was very user friendly with clarity…
It was very user friendly with clarity and good value for my needs.No fuss and on the day it was very competitve. For a brief 3 day cover I was very happy. Life's too short-I would use again.
June 19, 2025
Unprompted review
Reply from Briefly
Good Afternoon Colin,
Thank you so much for your excellent feedback and 5-star rating! We are happy to hear you found it easy to get insured and were please with the price!
Have a great day,
The Briefly Team
Very bad company DO NOT USE AT ALL COST…
Very bad company DO NOT USE AT ALL COST they block you from quoting new cars and think they should be called up like kings to be asked to get a quote DO NOT USE they dont care about customer service just about taking your money i tried to quote 3 different cars and bang im blocked from the site so they wont be getting my money ever!!!
June 11, 2025
Unprompted review
Reply from Briefly
Good Morning,
I'm sorry we couldn't provide a quote to you - we know that that's frustrating after investing the time to provide details about you and the car.
We can provide cover on new cars, but we do have eligibility criteria set by the underwriter which meant we were unable to quote for you based on all the information you provided.
We do not have a phone number for customers to call, all purchases have to be made via the website currently.
However, we'd like to investigate this for you straight away and arrange for a member of the team to call you to help understand your experience. If you could please provide your contact details via Trustpilot private message that would be appreciated.
Kind regards,
The Briefly Team
Pretty decent website but not perfect
Pretty decent website but not perfect - why? Because when you log on to the customer portal to view your policies it asks you to enter a date and the vehicle registration to retrieve your policies. However, it doesn't tell you what date they want - the date the cover starts, your date of birth? It transpires that it's the latter. Here's an idea - say 'Please enter your date of birth' just above/under that field. This is fundamental stuff.
June 8, 2025
Unprompted review
Reply from Briefly
Hello Matt,
Thank you for your valuable and honest feedback. We agree that this part of the process could be made a lot easier for people to register and also log in. The team are working on a fix for this and it will be released in our next update shortly.
Have a great day!
The Briefly Team
Cheap day car insurance
I am happy with the quote I got, there were many details to enter but got good rate
May 27, 2025
Unprompted review
Reply from Briefly
Good morning Pracha,
We are pleased to hear you are happy with your quote! Thank you so much for your excellent feedback and 5-star rating! Now that you are a Briefly customer, if you use the Customer Portal next time you'll be able to get an even quicker quote.
Have a great day!
The Briefly Team
Needed short term insurance
Needed short term insurance, this was quick and easy to get quote. It was cheaper than price quoted elsewhere via comparison sites.
May 18, 2025
Unprompted review
Reply from Briefly
Good Afternoon Fil,
Thank you so much for your excellent feedback and 5-star rating! We are glad found the process straightforward and that you were happy to get the best price with Briefly.
If you need another policy in the future you can access the customer portal where existing customers have an even quicker way to get a quote!
Have a great day!
The Briefly Team
OK review
The web chat was quick and Daniel was very polite. Im only giving three stars because the website does not make it clear that they only cover people with a UK license and I want to cover someone with an Irish license. If it had been clearer on the website it would have avoided using the chat service.
May 12, 2025
Unprompted review
Reply from Briefly
Hi Colin,
Thank you for your feedback that Daniel was able to quickly respond to you and help with the issue that you faced. We do try to make it clear on the website that we can only provide cover for UK license holders at present. The team will review this to see if we can make this even clearer whilst completing a quote
Kind regards,
The Briefly Team
The website didn't work..
The website didn't allow me to place my 16 character driving license number. So couldn't even get a quote...abysmal !!!
I tried everything to enter the driving license info, nothing worked.
May 9, 2025
Unprompted review
Reply from Briefly
Good morning Andy,
We use the information that you enter during a quote to populate the first 11 characters of your driving license number. You then just need to enter the final 5 characters which will saves our users time.
I'm sorry this time saving functionality may not have worked for you this time. It may also have been as the result entering some information incorrectly earlier in the quote. We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
The Briefly Team
I contacted recently and they were…
I contacted recently and they were extremely helpful very happy
May 7, 2025
Unprompted review
Reply from Briefly
Good morning Michelle,
Thank you for your lovely feedback and 5-star rating. Have a great day!
Kind regards,
The Briefly Team
All good so far
All good so far, £20/20% cheaper than the cheapest I'd had elsewhere for 2 weeks cover.
April 11, 2025
Unprompted review
Reply from Briefly
Good morning Robert
Thank you so much for your feedback and 5-star rating! We are glad you are happy with the price for your cover. In case you hadn't heard, as an existing customer you can now get quicker quotes from our customer portal. We hope you will enjoy using this new feature when you next need insurance from Briefly!
Have a great day,
The Briefly Team
Unhelp waste of space and time.
Unhelp waste of space and time.
Date was input incorrectly! Contacted them to change the date within the first 5 minutes of noticing to change the date. Wont change it and wont refund me. Waste of £65 When everything is so expensive in the world now and you have cowboys looking to steal your money and run. Customer service a waste of time. Managers no use and never rang to help sort it! AVOID AVOID AVOID
March 17, 2025
Unprompted review
Reply from Briefly
Good morning Nathan,
We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
The Briefly Team
Date was changed from what I set up…
Date was changed from what I set up tried to contact them but as it was late evening was no body to contact so had to email had no Response when I spoke to customer services no help was offered at all to rectify or even discount correct date I tried to be reasonable even though I don't believe i was at fault won't be using them again
March 10, 2025
Unprompted review
Reply from Briefly
Good afternoon Align,
We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
The Briefly Team
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