Ciaran was extremely helpful. My query of transferring an employee was resolved more or less immediately. Ciaran was very confident and knew exactly what I needed to do. I was worried about doing it w... See more
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Review summary
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Based on these reviews
I was upset & stressed when I called yesterday, my Brightpay had been wiped off my laptop. Ciaran was so kind & patient with me. He calmed me down & explained in the nicest way the worse case scenar... See more
Ciaran was exceptional. Spend the time to sort out the serious issues i had with the software that wasnt connecting and he knew straight away why. Got me connected and didnt realise brightpay expense... See more
Joel has amazing customer service skills, he listened had patience. checked in regularly. Communication skills were brilliant, made the conversations relatable so we didn't just feel like we were talk... See more
Company replied
Company details
Written by the company
Bright provides a suite of industry-leading software solutions for accountants and bookkeepers across the UK and Ireland. Our multi-award-winning, user-friendly and innovative products let users support clients while profitably running their practices, with the backing of exceptional support.
Contact info
Unit 35, Duleek Business Park, A92 N15E, Duleek, Co Meath, Ireland
- 0345 9390019
- hello@brightsg.com
- brightsg.com
4.2
Great
728 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
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Prompt responses
Prompt responses, clear outline of the product features
September 15, 2025
Unprompted review
Reply from Bright
Thank you for the great feedback! We’re pleased to hear our team could provide prompt and clear support.
Joel - Brightpay Cloud
Joel was great in helping to decide whether the move to Brightpay Cloud was the right choice and made sense from a client/financial perspective for my firm.
He was extremely personable and patient in walking me through the options and was very responsive when I had any late/last minute queries.
August 28, 2025
Unprompted review
I left BrightPay and use Payroll Manager instead saving thousands!
In March 2025 I went to renew the BP software but the price was hiked up and we were told that our costs for 2026-27 would more than triple from £750 to £2,500!
We have since used Payroll Manager by Moneysoft and have saved thousands in the process. I don't get how BP think they can charge that much.
No doubt the reply will be "we are committed to blah blah blah" but ultimately the alternatives out there are equally as good and a fraction of the price.
April 1, 2025
Unprompted review
Reply from Bright
Thank you for sharing your feedback. We understand that pricing is an important consideration when choosing payroll software. BrightPay is focused on delivering a modern, secure, and comprehensive payroll solution with features designed to simplify payroll processing - including cloud-based access, automated updates, seamless integration options with accounting software, and robust employee self-service portals with optional two-factor authentication. These enhancements are aimed at providing long-term value, compliance, and efficiency for businesses.
While Moneysoft Payroll Manager is a strong alternative for many users, BrightPay’s cloud platform continues to evolve with additional functionality planned in 2025, such as enhanced employee mobile apps and payroll approval requests, to further support employers and bureaus. We encourage users to consider which features best fit their business needs alongside cost factors.
If you have any questions about feature differences or how BrightPay’s solutions might support your payroll processes, we’re happy to help clarify. Please contact us directly at customersuccess@brightsg.com. Our goal is always to support your payroll needs effectively and reliably.
Seamless and very clear
The colleague, Victoria, was really helpful, patient and everything was made clear and easy to follow. The whole experience was painless and she could not have done more to help me understand what I was doing and why.
Very impressed. Thank you!
September 2, 2025
Unprompted review
Ciaran was very helpful and friendly
Ciaran was very helpful and friendly. Although there wasn't a resolution for the specific issue, he was able to help with a work around.
September 2, 2025
Unprompted review
Reply from Bright
Thank you, Melissa! We’re delighted Ciaran was able to support you and provide a helpful workaround. We’ll be sure to pass along your kind words.
Claire Murray
Claire Murray
- She has been amazing help in getting us started/ set up on Bright Pay cloud
Has been very friendly, and has answered any queries we have had fast and clear
August 21, 2025
Unprompted review
Reply from Bright
We’re so pleased to hear this, thank you! Claire will be thrilled to know her support made your BrightPay cloud set-up smooth and straightforward.
Claire Murray - made things easy!
Claire was so helpful from start to finish. She had so much patience with our many questions in order to ensure that we planned a smooth transition from our current payroll software provider. She was always at hand to assist with queries and to make things as easy as possible. Would recommend Claire and Brightpay to anyone.
August 27, 2025
Unprompted review
Reply from Bright
Thank you, Alex! It’s wonderful to hear that Claire helped make your transition seamless. We’re glad she could answer your questions and make the process easier.
Thanks Ciaran
Ciaran was a great help, quickly isolating the technical issue and providing succinct guidance on how to resolve it!
August 20, 2025
Unprompted review
Reply from Bright
Thanks so much, Stewart! We’re glad Ciaran could quickly resolve the issue and provide clear guidance. We’ll be sure to share your feedback with him.
They were very helpful when I asked…
They were very helpful when I asked about cancelling a subscription... so helpful & informative.
August 12, 2025
Unprompted review
Reply from Bright
Thank you for your feedback, Jack. We’re glad our team could provide clear and helpful support, even when it comes to cancellations.
Fantastic service extremely courteous…
Fantastic service extremely courteous and very very knowledgeable
August 12, 2025
Unprompted review
Reply from Bright
Thank you, Roger! We really appreciate your kind words - our team will be delighted to hear your feedback.
Great company
Support is excellent when needed even for errors or lack of knowledge on my part. The support team are always helpful & patient with my lack of computer knowledge
August 11, 2025
Unprompted review
Reply from Bright
We’re so pleased to hear this, thank you! Our team are always happy to help, no matter the query, and we’re glad you felt supported.
Joel has made everything so easy start…
Joel has made everything so easy start to finish
August 20, 2025
Unprompted review
Reply from Bright
Thanks so much, Dominic! It’s great to hear Joel made things easy from start to finish. We’ll make sure to pass your feedback on to him.
Great customer service
From the moment I reached out for a trial with Bright Pay I received a call back, the communication has been clear and professional. So far, our experience has been incredibly positive, and the product is user friendly and has everything we are looking for in a payroll product.
August 20, 2025
Unprompted review
Reply from Bright
Hi Lynn,
Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service and product have met your needs so well. If you ever have any questions or need assistance during your trial or beyond, please don’t hesitate to reach out. We’re here to help!
Exceedingly helpful
Friendly, knowledgeable and helpful when explaining and helping us with the transfer from the Desktop version of Brightpay Payroll to the Cloud version. Many thanks
August 16, 2025
Unprompted review
Reply from Bright
Hi jmg,
Thanks very much for your kind words! We’re glad to hear our team helped make the transition from Desktop to Cloud smooth and straightforward. If you need any further support, just let us know, we’re always happy to assist!
Helped solve a problem efficiently
Helped solve a problem efficiently, as usual.
Always courteous, pleasant and knowledgeable.
August 15, 2025
Unprompted review
Reply from Bright
Hi Deirdre,
Thank you for your continued trust and for sharing your experience! It’s great to know we could help resolve your issue efficiently and that our team remains courteous and knowledgeable. We look forward to supporting you whenever you need us.
Kenny was brilliant
Kenny was brilliant, he brought back my BrightPay previous years which had disappeared off my pc and he did it immediately. I needed 2023 and 2024 for a staff member so was very grateful for his help and expertise. He then guided me to take out the relevant information efficiently. Thank you, Kenny!
August 15, 2025
Unprompted review
Reply from Bright
Hi Kay,
Thanks so much for your fantastic feedback! We’re delighted Kenny could recover your previous years’ data quickly and guide you through the process. We’ll be sure to pass on your kind words to him. If you need anything else, just get in touch!
Reply from Bright
Hi John,
Thank you for your succinct and positive review! We’re pleased our practical advice has been helpful. If you ever need more hands-on support or guidance, please don’t hesitate to reach out.
Surprising price change and a free alternative
The software is fairly good, not quite as simple and easy as payroll manager (moneysoft) and equivalents.
My issue is, we purchased the desktop version last year and now we are being asked to pay a lot more to migrate to the cloud. And pay per payslip/employee which we have never had to do before. (big monthly subscriptions)
We have had to source an alternative which is always a work up but and I am so glad we did. If things go as well as I expect with Collegia Free Payroll. Yes its free. Unlimited employees and completes auto enrollment within its product - allowing to be a free payroll service.
So smart, so simple and more control.
August 13, 2025
Unprompted review
Reply from Bright
Thanks for sharing your feedback with us. We completely understand your concerns. The move to the cloud is driven by the need to provide a future-proofed solution with enhanced security, automatic compliance updates, and features that our customers increasingly require in today's regulatory environment.
We know that this choice may not be right for everyone, but as always, we are here to support our customers through this change. If you do find that other solutions don't offer the same efficiencies, employee portals, or required employee limits that BrightPay provides, we're always here to help.
Bright pay customer support are always…
Bright pay customer support are always quick to answer and always go out of their way to support and sort out any problems i may have.
I can honestly say over the last 5 years of using this software i have never had an issue with their continued help and support.
August 13, 2025
Unprompted review
Reply from Bright
Hi Kerry,
Thank you so much for the kind review and for being a loyal BrightPay customer for the last five years! We’re delighted to hear our support has been consistently reliable and helpful. We’re always here to assist you whenever you need us.
Ciaran was so helpful really made me…
Ciaran was so helpful really made me feel at ease and was very reassuring.
August 11, 2025
Unprompted review
Reply from Bright
Hi Mrs Antoniou,
Thank you for your lovely feedback! We’re glad Ciaran was able to make you feel at ease and reassure you. If you ever need more help, please don’t hesitate to get in touch!
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