Ciaran was extremely helpful. My query of transferring an employee was resolved more or less immediately. Ciaran was very confident and knew exactly what I needed to do. I was worried about doing it w... See more
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Based on these reviews
I was upset & stressed when I called yesterday, my Brightpay had been wiped off my laptop. Ciaran was so kind & patient with me. He calmed me down & explained in the nicest way the worse case scenar... See more
Ciaran was exceptional. Spend the time to sort out the serious issues i had with the software that wasnt connecting and he knew straight away why. Got me connected and didnt realise brightpay expense... See more
Joel has amazing customer service skills, he listened had patience. checked in regularly. Communication skills were brilliant, made the conversations relatable so we didn't just feel like we were talk... See more
Company replied
Company details
Written by the company
Bright provides a suite of industry-leading software solutions for accountants and bookkeepers across the UK and Ireland. Our multi-award-winning, user-friendly and innovative products let users support clients while profitably running their practices, with the backing of exceptional support.
Contact info
Unit 35, Duleek Business Park, A92 N15E, Duleek, Co Meath, Ireland
- 0345 9390019
- hello@brightsg.com
- brightsg.com
4.2
Great
728 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
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Quick response and very good…
Quick response and very good communication.
August 12, 2025
Unprompted review
Reply from Bright
Hi,
Thank you for your positive review! We’re happy to hear our response times and communication have met your expectations. Please let us know if there’s anything else we can assist you with.
Reply from Bright
Hi Glen,
Thanks so much for your kind words! We’re thrilled that we could provide amazing support when you needed it. Should you require any further assistance, don’t hesitate to reach out.
Bitterly disappointed, unable to access free trial or customer service.
Having used Brightpay for years and been very happy with it, when I was looking for MTD book keeping software I decided to give Bright Books a try . . . nothing is simple . . . my trial never arrived and I feel fit to strangle the ruddy "Bot" which kept telling me to go to the Product screen which remained blank with no opportunity to add anything. I have wasted 2 days trying to get access to this product, I have made numerous phone calls and there appears to be no one on any of the help numbers. Eventually someone called me back, took details and promised that I would get an email back that morning . . . still waiting. If this is the level of support I will not be wasting any more time on the product.
August 6, 2025
Unprompted review
Reply from Bright
Hi Su,
Thank you for taking the time to share your experience. We’re really sorry to hear about the issues you’ve had trying to access BrightBooks and the delays in support.
This isn’t the experience we aim to deliver, and we completely understand your frustration, especially after trusting us with BrightPay for so long.
We’re currently investigating what went wrong here and will be in touch directly to help resolve the issue and ensure you're set up properly.
We're sorry that your expectations haven't been met so far. We'd genuinely appreciate the opportunity to address your concerns and turn this around.
Thank you again for your feedback, it helps us improve.
Great service
Joel has amazing customer service skills, he listened had patience. checked in regularly. Communication skills were brilliant, made the conversations relatable so we didn't just feel like we were talking to a sales person. He understood our business and what we were aiming to achieve, we did not feel like a number. in short we felt looked after. Thank you
July 30, 2025
Unprompted review
Reply from Bright
Hi Tracy,
Thank you so much for the lovely feedback! We’re thrilled to hear how well Joel looked after you, that’s exactly the kind of service we strive to offer. It’s brilliant to know he took the time to understand your goals and made the experience feel personal and not just transactional. We’ll be sure to pass on your kind words to him, they’ll make his day!
Joel was excellent!
William Hinton have been using BrightPay desktop for 4 years now and are now moving to the cloud version. Joel has been a great support with getting this sorted for us. He was super lovely and helpful. Thank you Joel!
July 31, 2025
Unprompted review
Reply from Bright
Hi Beth,
Thank you for the kind words and for sticking with BrightPay over the years, it means a lot to us. We're delighted to hear Joel was such a support during your move to the cloud version. We’ll make sure he sees your message!
If there’s anything else you need as you settle into BrightPay’s cloud platform, just give us a shout.
Most helpful software company ever - ?
Bright have been the most helpful, engaged company we have dealt with - and we deal with a lot. Nevdish Hir has gone above and beyond despite our frequent attempts to derail the implementation process.
I can't speak too highly of Bright or (especially) of Nevdish, and wouldn't hesitate to recommend Bright to other accountants.
July 29, 2025
Unprompted review
Reply from Bright
Thank you so much, David! We’re chuffed to hear such high praise, and we completely agree, Nevdish is a bit of a legend around here. We’ll be sure to pass on your kind words. It’s been a pleasure working with you, derailments and all!
Firstly I didn't have to wait too long…
Firstly I didn't have to wait too long for the phone to be answered, which is unusual these days.
I then spoke to Sarah about my query who was really helpful, polite and friendly. She also emailed me straight after the call with all the information I required. I was pleased with the excellent service would definitely recommend Brightpay
July 28, 2025
Unprompted review
Reply from Bright
Thanks for the lovely feedback, Lisa! We know how frustrating long wait times can be, so we’re delighted you got through quickly and that Sarah could sort things smoothly. We’ll pass on your kind words, and we’d be thrilled to welcome your recommendation any time!
Helpful service
Joel helped up through the sign up process with patience and could answer all my questions. He gave us breathing space when needed. Cheers Joel 👍
July 21, 2025
Unprompted review
Reply from Bright
Thanks a million, Kelly! We’re so glad Joel was able to guide you at your own pace, he’s a firm believer that there’s no such thing as a silly question (or too much patience!). Wishing you every success with Bright, and we’re here anytime you need us.
Outstanding Customer Service
Ciaran was incredibly helpful and solved my issue within minutes!
July 23, 2025
Unprompted review
Reply from Bright
Short, sweet, and so appreciated, thank you, Vicky! We’re thrilled Ciaran could get things sorted quickly. He’s got a bit of a reputation for solving things before you even finish explaining the problem!
Very knowledgeable
Very knowledgeable, helpful and friendly. Ciaran made sure the problems were resolved and explained everything clearly.
July 23, 2025
Unprompted review
Reply from Bright
Thanks for the kind words, Sarah! We’re delighted Ciaran could help out, he’s known for making even the most puzzling issues feel simple. We’ll be sure to pass this along to him (and give him a virtual high five!).
Sarah was wonderful today
Sarah was wonderful today, very patient with me and found the problem as why my first RTI won’t go through. All support has been excellent .
July 22, 2025
Unprompted review
Reply from Bright
You’re very kind, Gaynor, thank you! We’re so glad Sarah was able to help (and patiently so!). She’ll be thrilled to know her support made a difference. Thanks again for taking the time to leave a review.
Corrupt File
To be fair - this is the first problem I've encountered with BrightPay after MANY years of use. File got corrupted and I had to send it off to Brightpay. Took a few days but I got the file sent back fixed and it worked perfectly. Thanks to Ciaran and all involved.
July 21, 2025
Unprompted review
Reply from Bright
Thanks for sticking with us, and for the honest feedback. While we wish the file hadn’t caused trouble, we’re glad our team, especially Ciaran, could get you sorted. Here’s to many more smooth-running years with BrightPay!
A great product with a first class…
A great product with a first class support team behind who take it seriously to sort out any issues promptly and successfully. Very impressed.
July 15, 2025
Unprompted review
Reply from Bright
Thanks so much for the kind words, Steve! We take pride in both the software and the team behind it, so it means a lot to hear both made a strong impression. We're always here if you need us.
Ciaran was very patient and helpful and…
Ciaran was very patient and helpful and dealt with query in under 5 minutes. Always Polite, professional and very friendly.
July 16, 2025
Unprompted review
Reply from Bright
Thanks a ton, Natasha! We’re so pleased Ciaran could help so quickly, he’s got a real knack for turning tricky queries into five-minute fixes. We’ll make sure your praise reaches him!
Reply from Bright
Thanks so much for the kind words about Ciaran, Mehran, we’ll be sure to pass this on! We really appreciate you taking the time to leave a review.
For many years BrightPay used to be great....
Having used and loved BrightPay for many years, and recommended it to many charities who now use it, I sadly can't recommend it any longer.
Firstly, the company keeps increasing the price of the software.
But secondly, when the software has issues, the customer support isn't just bad....it's really bad!
When we set up BrightPay Cloud over 3 months ago, due to the super unclear import process for adding prior financial years, we ended up with duplicates of each of our payroll clients. Having tried emailing support, I resorted to a 30 min phone queue to speak to a human....who was able to delete the duplicates.
Sadly, this wasn't the end of the issue, because the deleted clients still show up in the employees' portal, and 3 months later, and 10 emails and several phone calls later, BrightPay are no nearer to fixing the issue.
For me, if BrightPay was reliable, I'd probably pay the price for it, but being expensive with terrible customer support, we'll be switching to another payroll software provider at the end of this tax year.
July 14, 2025
Unprompted review
Reply from Bright
Hi Sam, Thank you for taking the time to share your feedback. We appreciate you bringing your experience with BrightPay Cloud and the support process to our attention.
We’d like the opportunity to speak with you directly so we can review your specific case and work toward a swift resolution. Please contact us at brightpaysupport@brightsg.com so we can prioritise your outstanding queries.
We appreciate you taking the time to share your feedback with us as it's invaluable in helping us identify and address issues.
Thank you again for your honest feedback and for the recommendations you've made to charities over the years.
It was difficult to get into contact…
It was difficult to get into contact with a customer advisor, the lines were closed even though it was during office hours ( 10am ), I had an email reply 24 hours later but then they didnt respond back to me after that, how ever after emailing with Eoghan O'Brien I was very satisfied, they explained everything and answered a lot of questions I had.
July 9, 2025
Unprompted review
Reply from Bright
Hi Laura, thank you for your feedback. We’re really sorry to hear about the initial difficulty getting through. We’re glad Eoghan was able to help in the end and provide the support you needed. If there's anything still unresolved, please don’t hesitate to contact us at brightpaysuccess@brightsg.com so we can follow up.
Constant connection problems
Constant connection problems. Never sorted out as works for a while remotely and then stops me working at the weekend when there is no support. This is causing me real issues with clients and getting work done.
July 5, 2025
Unprompted review
Reply from Bright
Hi Penelope,
Thank you for taking the time to leave a review. We’re really sorry to hear you’re experiencing connection issues, especially when it impacts your weekend work and client commitments. That’s absolutely not the experience we want for you.
We’d love to get this properly resolved. If you could email us with more detail at support@brightsg.com, we’ll make sure the right team picks this up quickly.
Thanks again for your honesty, and we’ll do our best to get things back on track.
I had a fantastic experience with Maria…
I had a fantastic experience with Maria Fagan at BrightPay. She was incredibly helpful, knowledgeable, and patient in guiding me through a tricky payroll issue. Her clear instructions and quick responses made a potentially stressful situation easy to resolve. Maria went above and beyond, and I really appreciate her support—an excellent example of first-class customer service!
July 3, 2025
Unprompted review
Reply from Bright
Hi Jonathon,
Thank you so much for your kind words! We’re thrilled to hear Maria was able to guide you through your payroll issue so smoothly. She really is fantastic, and we’ll be sure to pass on your feedback, it’ll mean a lot to her.
Thanks again for taking the time to share your experience!
Best support ever
Hello Ciaran,
I wanted to take a few minutes to express my extreme satisfaction on your customer support, it was second to none.
I only wish I had a direct dial for you so any time I have support queries I could get through to you.
10 out of 10 for knowledge, customer service and general likeability.
I definitely think you should be recognised as awesome for your efforts, and I really think there is much more merit in sending support guys to Accountex rather than just the sales guys, as the visitors are looking to get more insight about the software not just the pricing.
Once again, thank you so much Ciaran, and best wishes for the future.
PS hopefully I will see you at Manchester in September this year at Accountex.
July 4, 2025
Unprompted review
Reply from Bright
Hi Leo,
Wow, what an amazing review! Thank you so much for the thoughtful feedback. Ciaran will be delighted!
We completely agree that support specialists bring huge value to events like Accountex - we’ll take your suggestion on board for future planning.
Thanks again for the lovely words, we’ll make sure Ciaran gets the recognition he deserves.
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