Ciaran was extremely helpful. My query of transferring an employee was resolved more or less immediately. Ciaran was very confident and knew exactly what I needed to do. I was worried about doing it w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was upset & stressed when I called yesterday, my Brightpay had been wiped off my laptop. Ciaran was so kind & patient with me. He calmed me down & explained in the nicest way the worse case scenar... See more
Ciaran was exceptional. Spend the time to sort out the serious issues i had with the software that wasnt connecting and he knew straight away why. Got me connected and didnt realise brightpay expense... See more
Joel has amazing customer service skills, he listened had patience. checked in regularly. Communication skills were brilliant, made the conversations relatable so we didn't just feel like we were talk... See more
Company replied
Company details
Written by the company
Bright provides a suite of industry-leading software solutions for accountants and bookkeepers across the UK and Ireland. Our multi-award-winning, user-friendly and innovative products let users support clients while profitably running their practices, with the backing of exceptional support.
Contact info
Unit 35, Duleek Business Park, A92 N15E, Duleek, Co Meath, Ireland
- 0345 9390019
- hello@brightsg.com
- brightsg.com
4.2
Great
728 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
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First class customer support!
Ciaran identified the probable issue very quickly and emailed me some guidance on how to resolve my problem.
I followed his instructions which worked.
Thank you.
July 4, 2025
Unprompted review
Reply from Bright
Hi Steve,
Thanks for the brilliant feedback! We’re really pleased Ciaran could get to the bottom of the issue quickly and provide a fix that worked.
We’ll make sure he sees your message.
Service second to none
Ciaran was patient, polite and helpful and resolved my issue at first attempt.
July 3, 2025
Unprompted review
Reply from Bright
Hi Ian,
Thank you for your review! We're so pleased to hear Ciaran was able to resolve your issue straight away, that’s the kind of service we aim for.
We’ll be sure to pass on your praise.
EASY TO CONTACT THE TEAM
EASY TO CONTACT THE TEAM, JOEL IS VERY HELPFUL AND TRAVELS EXTRA MILE TO SATISFY THE CUSTOMERS
July 1, 2025
Unprompted review
Reply from Bright
Hi Aslam,
Thank you for the great review, we’re really glad to hear Joel gave you such helpful support. He always goes the extra mile, and we’ll make sure he knows his efforts are appreciated.
Thanks again for sharing your experience!
Karen is the Best
Karen was extremely healing in dealing with an issue with my licence, extremely patient and fixed the issue promptly.
July 2, 2025
Unprompted review
Reply from Bright
Hi Evan,
Thank you for the lovely feedback, we’re delighted Karen was able to get your licence issue sorted so efficiently. Her patience and calm are a real asset to the team, and we’ll be sure to let her know your kind words.
All the best,
Telephone answered quickly and…
Telephone answered quickly and excellent help
July 1, 2025
Unprompted review
Reply from Bright
Hi Neil,
Thanks for the review, we’re so pleased you got through quickly and received the help you needed. That’s exactly what we aim for!
We’re always here if you need anything else.
Warm wishes,
Always a issues logging into my account…
Always a issue logging into my account every month , it don't even recognise the email address when asking for a password reset, but will still send a notification to said email
May 28, 2025
Unprompted review
Reply from Bright
Hi Luke,
Thank you for your feedback, and we're sorry to hear about the login difficulties. That definitely shouldn’t be happening. It sounds like there might be a mismatch between your login email and the registered account. Could you please get in touch with our support team at brightpaysuccess@brightsg.com so we can investigate this for you and get it resolved quickly? We’d really like to help make your experience smoother.
Half as good for twice the price
We are a payroll bureau for 68 clients and a happy Brightpay user for over 10 years. Believing the hype, that it was as good if not better than the desktop version, we converted to Cloud Brightpay last month and have instantly regretted it. It is desktop lite!! it lacks a lot of the functionality which made the desktop version such smooth and polished software; consequently it is taking another 3 hours a month to achieve the same outcomes for the client Disappointing!!
June 27, 2025
Unprompted review
Reply from Bright
Hi Peter,
We really appreciate you taking the time to share your thoughts and we’re sorry to hear that the transition to BrightPay Cloud hasn’t met your expectations. BrightPay Cloud is built to support future developments and enhance collaboration, but we understand that missing familiar desktop functionality can be frustrating. Our team would love to talk through your concerns and see how we can help streamline things for your bureau. Please reach out to brightpaysuccess@brightsg.com so we can look into this in more detail.
Fantastic experience
Joel took the time to listen to our needs and didn't apply pressure to buy. He provided a clear demo and the range of price options available to us. Every thing was transparent and we have found the software support invaluable. If we have any queries I'm confident in asking Joel and being sign posted to the correct place (unless he has the answer!).
June 27, 2025
Unprompted review
Reply from Bright
Hi Simone,
Thank you so much for the lovely feedback! We're thrilled to hear that Joel and the team provided such a supportive, transparent experience. It’s great to know the demo and support made you feel confident in your decision. We’ll be sure to pass on your kind words to Joel, he’ll be chuffed to hear them!
Great customer support
Making the decision to move to Bright Pay Cloud was very easy once I received a demonstration from Joel and the team. They answered all of my queries and showed how easy it was to migrate from Thesaurus payroll.
It was so easy to get up and running and the system is very easy to navigate!
June 25, 2025
Unprompted review
Reply from Bright
Thanks for the fantastic review! We're delighted the demo and migration support made your move to BrightPay Cloud so straightforward. It’s brilliant to hear that you're finding the system easy to navigate, exactly what we aim for! If you ever need anything else, we’re just a message away.
Refund Backlog
I recently transitioned to BrightPay’s new cloud platform and paid my fees upfront using a credit card. However, I was subsequently charged twice more in error. BrightPay has acknowledged the duplicate charges and confirmed that a refund would be issued for the two additional payments.
Despite this acknowledgment, it has now been over three weeks, and I have yet to receive the refund or any meaningful update. I have followed up twice this week, but unfortunately, I found the responses from your support team to be dismissive and unprofessional, which has only added to my frustration.
June 24, 2025
Unprompted review
Reply from Bright
Hi Steve,
Thanks for your honest feedback, and we're very sorry for the delay in processing your refund, that’s not the level of service we strive to provide. We appreciate your patience and understand how frustrating this has been, especially after already receiving confirmation from our team.
We’re escalating this matter internally to get it sorted as quickly as possible. Please email us directly at brightpaysuccess@brightsg.com with your reference or any related details so we can prioritise your refund and keep you updated.
Apologies again, and thank you for sticking with us while we get this resolved.
Got an answer straight away and issue…
Got an answer straight away and issue resolved
June 23, 2025
Unprompted review
Reply from Bright
Hi Conor,
Thanks for taking the time to leave a review, we’re really glad to hear you got the help you needed! If you ever need anything else, just give us a shout.
Very Good Customer Service (KENNETH)
Very Good Customer Service (KENNETH). THANK YOU.
June 20, 2025
Unprompted review
Reply from Bright
Thank you so much for your kind words! We're delighted to hear Kenneth provided you with great service - we’ll be sure to pass this on. Don’t hesitate to reach out if you ever need anything else.
Kenneth was so polite and professional…
Kenneth was so polite and professional whilst knowing exactly how to help. I had numerous queries and a definite training need. He assisted with everything pleasantly and effectively. Super experience with a delightful gentleman.
June 23, 2025
Unprompted review
Reply from Bright
Wow - what a lovely review! We're thrilled Kenneth made such a positive impression and was able to support you so thoroughly. We’ll make sure he sees your kind feedback. Thank you again, Grace!
Good Company
I feel confident when dealing with BrightPay on the telephone and emails. Nothing is too much trouble and a solution is normally found.
All the staff are knowledgeable.
June 23, 2025
Unprompted review
Reply from Bright
Thank you, Janette! We really appreciate your trust and are so pleased to hear our team continues to provide you with helpful, reliable support. We'll keep it up!
Hopeless
Hopeless. They cut me off. They often don't answer and never return calls. Are they even in business?
June 20, 2025
Unprompted review
Reply from Bright
We're very sorry to hear this was your experience. This is far from the standard we aim to provide. Please reach out to our team at brightpaysuccess@brightsg.com so we can investigate and resolve this for you as quickly as possible.
Ciaran was a great assistance when i…
Ciaran was a great assistance when i needed help and guidance.
June 19, 2025
Unprompted review
Reply from Bright
Thanks so much for taking the time to leave a review, Aggie! We’re so glad Ciaran was able to help when you needed guidance. We’ll pass your thanks on to him!
Extremely helpful
Kenneth was extremely helpful and guided me through my problem via email support. His clear email response made the situation much less stressful. Excellent service.
June 17, 2025
Unprompted review
Reply from Bright
Thank you for the glowing feedback! We're so pleased to hear Kenneth made things clearer and less stressful – exactly what we’re here for. We really appreciate your review.
Karen D and Jack H at BrightPay made…
Karen D and Jack H at BrightPay made the onboarding process an absolute breeze. They held my hand the whole way through from connecting me with an educational webinar to getting signed up on the browser-based platform itself. Couldn't have asked for more. 👌
June 17, 2025
Unprompted review
Reply from Bright
This is brilliant to hear, Jamie - thank you! Karen and Jack will be thrilled. We're so pleased the onboarding process was smooth and supportive. Welcome aboard!
Prompt Response
I received a prompt response from Kenneth and after clarifying some information with me, I received an email with the steps to take to resolve the matter, which I am delighted to say worked perfectly.
June 17, 2025
Unprompted review
Reply from Bright
Thank you for your feedback! We’re delighted Kenneth was able to resolve things quickly and clearly. It’s great to hear everything worked out perfectly.
Joel Diack was very professional and…
Joel Diack was very professional and explained everything easily regarding the migration from Brightpay Desktop to the iCloud version. Everything run smoothly and within a day we were up and running - I would highly recommend.
June 9, 2025
Unprompted review
Reply from Bright
Hi Holly,
Thank you so much for the kind review! We’re delighted to hear Joel made the migration process smooth and easy, he’ll be thrilled with the feedback.
We’re so glad everything was up and running in a day! If you need anything else as you settle into BrightPay Cloud, we’re always here to help.
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