Wanted to recontract for another 24 months since the service and speed has been good and there's been very little downtime. Friendly, fast and attentive support from customer services ensured th... See more
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Wi-fi disappeared around 09:50. At 10:38 rang Brillband 07 support number and was placed in queue. Hung up after 2 minutes, assuming a general service outage. 10 minutes later a Brillband agent rang m... See more
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I was asked for a review so here it is. In the few years I've been with Brillband, I've never had a price increase, I've never received a harassing email about an increase in the monthly price. That w... See more
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Having come from a major media supplier beginning with V I must say the customer service I have received today from Alicia was amazing. My concerns adressed in minutes. My service was installed from s... See more
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Company details
About Brillband
Written by the company
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Written by the company
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
Contact info
United Kingdom
- brillband.com/contact
- brillband.com
4.3
Excellent
523 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great speed
Great speed, great service, great reliability, great to deal with.
January 15, 2026
Unprompted review
Reply from Brillband
Thank you for the great review! We love the simplicity — fast speeds, reliable service, and easy to deal with is exactly what we aim for. Really glad you’re enjoying the experience with Brillband!
Thanks, Team Brillband ❤️
Brillband i consider a huge upgrade…
Brillband i consider a huge upgrade from virgin media as i get a much better internet speed for less than i was paying them so its a no brainer to switch and continue to be a customer of brillband
January 14, 2025
Unprompted review
Reply from Brillband
Thanks so much for the great feedback! We’re really glad to hear you see Brillband as a huge upgrade and that you’re getting better speeds for less — that’s exactly what we love to hear. Knowing the switch felt like a no-brainer and that you’re happy to continue with us means a lot.
Thanks for choosing Brillband and for taking the time to share your experience!
Thanks, Team Brillband ❤️
Top tier service
Really easy to deal with, support via WhatsApp is second to none! And a Glasgow based company! What more can you ask for? Keep up the good work 💪
January 5, 2026
Unprompted review
Reply from Brillband
Thank you for the fantastic review! We’re so glad to hear you’ve found everything easy to deal with and that our WhatsApp support has stood out — the team will really appreciate that shout-out. And yes, proudly Glasgow-based 💪😉
Thanks so much for the encouragement and support, it truly means a lot to us. We’ll keep doing what we do!
Thanks, Team Brillband ❤️
The best thing I ever did
From suffering with Virgin to moving to Brill and, it was like moving from a horse and cart to a supersonic jet .
The engineers from City Fibre were quick and tidy. I already had a few Eero mesh pods so it was a real bonus to find they supplied me with another one. That meant that it was simply so easy to get myself on line
When I needed to speak with support again it was like moving from the dark ages to modern day. Their staff are great and if there's a problem then their procedures keep you informed.
Needless to say I very happy with the download and upload speed that I get and to be honest I can't see going anywhere else
July 1, 2025
Unprompted review
Reply from Brillband
Wow — thank you for such an amazing and detailed review! We absolutely love the comparison from horse and cart to a supersonic jet 🚀 and we’re thrilled the move from Virgin to Brillband has been such a positive one for you.
It’s great to hear the CityFibre engineers were quick and tidy, and that the extra Eero pod helped make getting online even easier. We’re also really pleased our support team left a strong impression — keeping things clear, modern, and well-communicated is something we work hard on.
Hearing that you’re happy with both the speeds and the overall experience, and that you can’t see yourself going anywhere else, genuinely means the world to us. Thanks so much for choosing Brillband and for sharing your experience in such a thoughtful way.
Thanks, Team Brillband ❤️
Great service and excellent customer…
Great service and excellent customer service care.
January 12, 2026
Unprompted review
Reply from Brillband
Thank you for the lovely feedback! We’re so pleased to hear you’re happy with both the service and the customer care you’ve received. Providing excellent support alongside great broadband is really important to us, so this means a lot.
Thanks again for choosing Brillband!
Thanks, Team Brillband ❤️
Reply from Brillband
Thanks so much for taking the time to leave a review! We’re delighted to hear that Alisha was really helpful — we’ll be sure to pass your kind words on to her. It’s always great to know our team is making a positive difference 😊
Thanks, Team Brillband ❤️
Fantastic broadband been with others…
Fantastic broadband been with others never had one this good never any down time super fast and the price is amazing.
January 13, 2026
Unprompted review
Reply from Brillband
Thanks so much for the brilliant feedback! We’re really happy to hear you’re enjoying such a fast, reliable connection and that it’s been the best you’ve had so far. Knowing there’s been no downtime and that you’re happy with the price too genuinely means a lot to us — that’s exactly what we aim to deliver 🙌
Thanks again for choosing Brillband and taking the time to share your experience.
Thanks, Team Brillband ❤️
Faultless
Been using Brillband for a year now. Speeds have been fast, as advertised. Great service when moving house. Great company their customer service is really friendly too. Would not hesitate to recommend!
January 12, 2026
Unprompted review
Reply from Brillband
Thank you so much for your kind words! 😊 We’re thrilled to hear you’ve enjoyed fast speeds, smooth service during your move, and friendly customer support over the past year. Recommendations like yours mean a lot to us!
We’re grateful to have you as part of the Brillband family.
Thanks, Team Brillband ❤️
Easy to sign up to an excellent service.
Easy to sign up and transfer. Early notice of delivery of router with set up details also sent. Router was indeed easy to set up and so far the whole system is running sweet.
December 15, 2025
Unprompted review
Reply from Brillband
Thank you for your lovely review! 😊 We’re delighted to hear that the sign-up and transfer process was smooth and that your router setup went without a hitch. It’s fantastic to know your system is running sweet so far!
We really appreciate you choosing Brillband.
Thanks, Team Brillband ❤️
Fantastic service and even better…
Fantastic service and even better support, not that you will need it much
I cannot recommend these guys more and as for price, no one's beat them yet and plenty have tried
January 12, 2026
Unprompted review
Reply from Brillband
Wow, thank you so much for the amazing feedback! 😄 We’re thrilled to hear you’ve had a fantastic experience with both our service and support. Knowing you find our prices unbeatable and would recommend us means the world to us.
We’re grateful to have you as a customer and will keep working hard to stay your top choice!
Thanks, Team Brillband ❤️
Reply from Brillband
Thanks for the great feedback! ⚡ We’re thrilled to hear you’re enjoying our fast internet. Keeping you connected smoothly is exactly what we aim for!
Thanks for choosing Brillband.
Thanks, Team Brillband ❤️
Great company
Great company very easy to contact
Always tell you if they have any problems
January 12, 2026
Unprompted review
Reply from Brillband
Thank you for your kind words! 😊 We’re so glad to hear that you find us easy to contact and that we keep you informed whenever there’s a hiccup. Clear communication and reliability are really important to us, and it’s wonderful to know it makes a difference.
Thanks for choosing Brillband!
Thanks, Team Brillband ❤️
Reliable local company
Reliable local company. No problems at all. Have been with them now for good while.
January 12, 2026
Unprompted review
Reply from Brillband
Thanks so much for your lovely review! 😊 We’re thrilled to hear that our service has been reliable for you over the years. It really means a lot to us when our customers feel supported and hassle-free.
We’re grateful to have you with us and look forward to keeping your broadband running smoothly for years to come!
Thanks, Team Brillband ❤️
Great company
Great company - no issues in the year since I have been with them. Only needed customer services before I took out the broadband with them and they were great. Consistent speeds, bit cheaper than most and rarely falls over - twice I think and overnight, not during the day. I was originally with Virgin Media (don't ask) then another provider via City Fibre (terrible router and fairly rubbish customer service) and finally Brillband. They are genuinely the best broadband provider I have ever had the pleasure to use. I pay my bill each month, I use their broadband (including for work). No hassle, no issues. If my daughter could use City Fibre I'd have recommended them already.
January 12, 2026
Unprompted review
Reply from Brillband
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you’ve had a smooth experience with us over the past year and that our service has made your work and home life easier. It means a lot to know that our customer service and consistent speeds have stood out, especially after your previous experiences with other providers.
We’re especially happy to hear you’d recommend us to your daughter—that’s the highest compliment we could ask for! Thanks again for your support and for choosing Brillband.
Thanks, Team Brillband ❤️
Absolutely brilliant service I would…
Absolutely brilliant service I would highly recommend. Never had any issues and great value for money. Excellent customer support service
January 12, 2026
Unprompted review
Reply from Brillband
Thank you so much for your fantastic feedback! We’re thrilled to hear you’ve had an absolutely brilliant experience with us and that the service has been reliable, great value for money, and backed by excellent customer support.
Your recommendation really means a lot to the team — thanks for choosing Brillband and for taking the time to share your experience!
Thanks, Team Brillband ❤️
Flawless switch to Brillband
The switch from my previous provider to Brillband was flawless. The instructions provided how to correctly install the provided router and connect it with the app was crystal clear and easy to understand. Huge thanks for providing a broadband service at a fraction of big branded names.
January 9, 2026
Unprompted review
Reply from Brillband
Thank you so much for this brilliant review! We’re delighted to hear that your switch to Brillband was flawless and that the setup instructions and app made getting connected clear and easy. Making the process simple and stress-free is exactly what we aim for.
It’s also great to know you’re enjoying great broadband without the big-brand price tag — that really means a lot to us. Thanks again for choosing Brillband and for taking the time to share your experience!
Thanks, Team Brillband ❤️
Very friendly and understanding towards…
Very friendly and understanding towards their customers
January 9, 2026
Unprompted review
Reply from Brillband
Thank you for your kind words! We’re really glad to hear that you’ve found our team friendly and understanding — putting our customers first is something we genuinely care about.
We really appreciate you taking the time to leave a review and for choosing Brillband.
Thanks, Team Brillband ❤️
Great company to deal with and easy to…
Great company to deal with and easy to contact with any enquiries and of course a great service never had any problems
January 12, 2026
Unprompted review
Reply from Brillband
Thank you for your lovely feedback! We’re really pleased to hear that you’ve found us easy to deal with and simple to contact whenever you’ve had enquiries. It’s great to know the service has been reliable and problem-free too — that’s exactly what we strive for.
Thanks for choosing Brillband and for taking the time to share your experience!
Thanks, Team Brillband ❤️
Brillband have been a great company to…
Brillband have been a great company to receive the Internet from, I've had no issues in nearly 3yrs using them as a supplier.
January 12, 2026
Unprompted review
Reply from Brillband
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us and that your service has been smooth and reliable for nearly three years — that really means a lot.
We truly appreciate your loyalty and trust in Brillband, and we’re glad to have you as part of the Brillband family.
Thanks, Team Brillband ❤️
Fast response and straightforward…
Fast response and straightforward solution to my enquiry. Thanks Lewis by
January 9, 2026
Unprompted review
Reply from Brillband
Thank you for your great feedback! We’re really pleased to hear that you received a fast response and a straightforward solution to your enquiry. Lewis will be delighted to know his help made a positive difference.
Thanks again for taking the time to share your experience with us!
Thanks, Team Brillband ❤️
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