Wanted to recontract for another 24 months since the service and speed has been good and there's been very little downtime. Friendly, fast and attentive support from customer services ensured th... See more
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Wi-fi disappeared around 09:50. At 10:38 rang Brillband 07 support number and was placed in queue. Hung up after 2 minutes, assuming a general service outage. 10 minutes later a Brillband agent rang m... See more
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I was asked for a review so here it is. In the few years I've been with Brillband, I've never had a price increase, I've never received a harassing email about an increase in the monthly price. That w... See more
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Having come from a major media supplier beginning with V I must say the customer service I have received today from Alicia was amazing. My concerns adressed in minutes. My service was installed from s... See more
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Company details
About Brillband
Written by the company
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Written by the company
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
Contact info
United Kingdom
- brillband.com/contact
- brillband.com
4.3
Excellent
523 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
5* Customer Service
I've been with Brillband for a while and at the start i wasn't getting the speeds i was paying for but realized it was due to my old supplier not releasing the line to Brillband so Scott who has been nothing but helpful through the whole process i finally got connected Yesterday through open-reach id definitely recommend this company who basically jumped through hoops to get me connected they care about there customers and there based in Scotland thanks Brillband
January 8, 2026
Unprompted review
Reply from Brillband
Thank you so much for this fantastic review! We really appreciate you sticking with us, and we’re glad everything is now up and running as it should be. Situations like this can be frustrating, especially when they’re caused by a previous provider, but it’s great to hear that Scott was able to support you throughout and help get things resolved with Openreach.
Knowing you felt we “jumped through hoops” and genuinely care about our customers means a lot to us — that’s exactly what we aim for. We’ll be sure to pass your kind words on to Scott, and thanks for recommending us. We’re proud to be a Scottish-based team looking after our customers properly!
Thanks, Team Brillband ❤️
Cancelled my order as it was too far in…
Cancelled my order as it was too far in advanced as if that’s a thing. It was a few months. Told to reapply. Joke company
October 15, 2025
Reply from Brillband
Thank you for taking the time to leave your feedback, and we’re sorry for the frustration this caused.
We want to reassure you that as soon as we became aware we couldn’t fulfil the order due to provider-led timescale restrictions, we informed you straight away. These booking windows are set by our line providers, such as BT Openreach and CityFibre, and unfortunately prevent us from progressing orders too far in advance.
Our intention has always been to get you connected as close to your original plan as possible, and we’ll be in touch again to help get everything set up when the timescales allow. We do appreciate that this situation was disappointing, and we’re sorry for the inconvenience and confusion caused.
Thanks, Team Brillband ❤️
Mr Tarig Modawi
Mr. Scott who helped me to restore back the Internet is very professional. Listening carefully and following the matter. He arranged the technical team that solved the problem and he made sure the issue is resolved.
January 7, 2026
Unprompted review
Reply from Brillband
Thank you so much for taking the time to share this feedback! We’re really glad to hear that Scott was able to help restore your internet and guide the situation so professionally. Listening carefully, coordinating the right technical support, and making sure everything is fully resolved is exactly the level of care we aim to provide.
We’ll be sure to pass your kind words on to Scott — he’ll really appreciate it. Thanks again for choosing Brillband!
Thanks, Team Brillband ❤️
Highly Recommended
Alisha was so helpful and responsive to my query. Brillband has provided a stellar and uninterrupted service since I had them for 20 months now. Would highly recommend
January 6, 2026
Unprompted review
Reply from Brillband
Thank you so much for your wonderful feedback! We’re delighted to hear that Alisha was so helpful and responsive, and it’s fantastic to know you’ve enjoyed a stellar, uninterrupted service with us over the past 20 months. Your recommendation truly means a lot to the whole team.
We’ll be sure to pass your kind words on to Alisha — she’ll be thrilled to hear this. Thanks again for choosing Brillband and for your continued trust in us!
Thanks, Team Brillband ❤️
Great Broadband Service
Setup wasn't as straightforward as i was expecting but I got there in the end - well before the Brillband agents responded to my query on whatsapp. Thats the reason this isn't a 5 star review. Now that I'm all set up, everything is great. The speed is all I need although the eero 7 router isn't as good as I was expecting it to be - I've had to get another to extend the wifi to the back of the house reliably.
All in all, I'm very happy I've switched to Brillband.
December 15, 2025
Unprompted review
Reply from Brillband
Thanks so much for taking the time to leave such a thoughtful review 😊
We’re really glad to hear that now you’re up and running, everything’s working well and the speeds are doing the job. That’s great to hear — and we’re especially pleased you’re happy you made the switch to Brillband.
We do appreciate your honest feedback on the setup experience and the response time on WhatsApp. That’s definitely something we’re always working to improve, so comments like yours genuinely help us do better. Thanks as well for sharing your experience with the eero 7 — every home is different, and it’s useful insight for us to hear how things perform in real-world setups.
Thanks again for choosing Brillband and for sharing such balanced feedback. If you ever need a hand, we’re always here to help 💛
Thanks, Team Brillband ❤️
Help with ethernet ports
Alisha was very helpful today explaining what I need to do to have more ethernet ports available to other equipment via the eero router
December 21, 2025
Unprompted review
Reply from Brillband
Thanks so much for sharing your experience! We’re really glad to hear Alisha was able to clearly explain how to expand your ethernet ports through your eero router — she’ll be delighted to know her help made things easier for you. We truly appreciate you taking the time to leave this feedback.
Thanks, Team Brillband ❤️
Excellent
Excellent. Free WiFi 7 eero router has transformed our connected house.
December 20, 2025
Unprompted review
Reply from Brillband
Thank you for your fantastic feedback! We’re thrilled to hear that your eero 7 router is transforming your connected home. Enjoy the seamless speeds and smooth connectivity—here’s to many more hassle-free moments online!
Team Brillband
Excellent customer service
Excellent customer service. After difficult with the previous service after four months request to fail provide what I need. Once I switched to Brillband and immediately they sorted out. Highly recommend to join this service.
December 15, 2025
Unprompted review
Reply from Brillband
Thank you so much for sharing your experience! We're really glad to hear that after such a frustrating time elsewhere, switching to Brillband made a difference straight away. It means a lot to know our team could step in quickly and get things sorted for you. Your recommendation truly means the world to us.
Thanks, Team Brillband ❤️
Amazing customer service
Alisha really helped me out today. Fast and professional. Great company.
December 15, 2025
Unprompted review
Reply from Brillband
Thanks so much for the lovely feedback! We're really happy to hear that Alisha was able to help you out so quickly and professionally — she’ll be thrilled to see this. We truly appreciate you taking the time to share your experience and for choosing Brillband.
Thanks, Team Brillband ❤️
Quick helpful and knowledgeable in…
Quick helpful and knowledgeable in setting me up
December 15, 2025
Unprompted review
Reply from Brillband
Hi there — thanks so much for the lovely feedback!
We’re really happy to hear the team was quick, helpful, and knowledgeable in getting you set up. Making things simple and stress-free from the start is exactly what we aim for, so it’s great to know that came across.
Thanks for choosing Brillband — we’re always here if you need us.
Thanks, Team Brillband ❤️
Alisha was very professional
Alisha was very professional, and very helpful. She has answered all my questions and explained clearly the process. Thank you so much, Alisha
December 10, 2025
Unprompted review
Reply from Brillband
Thank you so much for sharing your experience! We're delighted to hear that Alisha was professional, helpful, and able to guide you clearly through the process. We’ll be sure to pass along your kind words — she’ll be thrilled to know she made such a positive impression.
Thanks, Team Brillband ❤️
Best internet company I’ve been fast…
Best internet company I’ve been fast speeds reliable security at no extra cost and no price hikes during contract
December 5, 2025
Unprompted review
Reply from Brillband
Thank you so much for this fantastic review! We’re delighted to hear you’re enjoying fast speeds, reliable service, and the added security — all without any surprise price hikes. Keeping things simple, fair, and great value is exactly what we’re all about, so it’s wonderful to know that’s shining through for you.
We’re really proud to be your best internet provider yet!
Thanks, Team Brillband ❤️
Excellent service and customer care
Was with Brillband for many years always a great service, no issues at all, only left due to moving country, but the experience of finishing up the contract and ending it was made super easy, fast and straightforward without any charges,A special mention of the customer service agent I dealt with Alisha, who was very friendly and helpful making the experience straight forward and easy and enjoyable. Highly recommend.
December 4, 2025
Unprompted review
Reply from Brillband
Thank you so much for taking the time to share this lovely review. We’re genuinely delighted to hear that you enjoyed great service throughout your years with us, and although we’re sad to see you go, we’re really glad your move abroad — and the process of closing your account — felt smooth, fast, and hassle-free.
It’s fantastic to hear Alisha made such a positive impression. We’ll be sure to pass along your kind words — she’ll be thrilled to know she helped make everything straightforward and even enjoyable.
Thank you again for the recommendation, and we wish you all the very best in your new chapter abroad.
Thanks, Team Brillband ❤️
Give them a go
Really really good customer service
Wifi so far so good dont think my phone has ever had full bars on WiFi 🥳
December 4, 2025
Unprompted review
Reply from Brillband
Thank you so much for sharing this — we absolutely love hearing that your experience has been off to such a great start! It’s brilliant to know our customer service team made a strong impression, and even better that your WiFi is performing so well. Full bars on your phone is exactly what we aim for 🥳
We’re delighted to have you with us and are always here if you need anything.
Thanks, Team Brillband ❤️
Reply from Brillband
Thank you for the lovely review! We’re really glad to hear you’ve had a fast and friendly experience with us — that’s exactly what we aim for. If there’s ever anything more we can help with, we’re always here.
Thanks, Team Brillband ❤️
Was helped through a problematic set up…
Was helped through a problematic set up by Alisha, she went through the process professionally and is a credit to the company. Thank you again
December 4, 2025
Unprompted review
Reply from Brillband
Thank you so much for sharing this. We’re really glad to hear that Alisha was able to guide you through the tricky setup and make the process feel smooth and professional. She’ll be delighted to know her support made such a difference — she truly is a credit to the team.
If you ever need anything else, we’re always here to help.
Thanks, Team Brillband ❤️
Best Customer Service
Scott's support has been second to none. Name perseverance and patience, and Scott will be there. We have come across so many awkward complications, and he has stirred and investigated all avenues to get me peacefully connected.
December 2, 2025
Unprompted review
Reply from Brillband
Thank you so much for sharing this — it means a lot to hear! We’re absolutely delighted that Scott was able to support you with such perseverance and patience. Awkward complications can be frustrating, so it’s great to know he dug into every avenue to make sure you were connected smoothly and peacefully. We’ll be sure to pass your kind words along to him — they’ll make his day!
Thanks, Team Brillband ❤️
Exceptional customer service received
Exceptional customer service received, Scott at Brillband made a stressful situation manageable for me between moving houses. It’s people like him that keep customers happy and deserve to be acknowledged.
November 28, 2025
Unprompted review
Reply from Brillband
Thank you so much for sharing this lovely feedback! We’re delighted to hear that Scott was able to step in and make a stressful house move feel a bit easier. He really is a star, and we’ll make sure your kind words reach him. It’s wonderful customers like you that make what we do so rewarding.
Thanks, Team Brillband ❤️
Lewis was upstanding
Lewis was upstanding ! Very responsive and knowledgeable - couldn’t ask for better support or customer service ! Thank you Lewis.
November 28, 2025
Unprompted review
Reply from Brillband
Thank you so much for sharing this lovely feedback! We’re really happy to hear that Lewis was able to give you such responsive and knowledgeable support — he’ll be chuffed to know he made such a positive impact.
We’re delighted you felt so well looked after.
Thanks, Team Brillband ❤️
The Customer Service is brilliant.
It’s a small company, which means things like customer service is really focused. It provides a great live chat, and what’s as it should. Customer service was great and super helpful. They’ll help troubleshoot and get down to any questions and issues at hand.
November 27, 2025
Unprompted review
Reply from Brillband
Thank you so much for sharing your experience with us! We’re really glad to hear that our customer service has stood out for you — being a smaller company means we can stay truly focused on supporting our customers, so it’s great to know that comes across.
Delighted to hear the live chat has been helpful and that the team were able to troubleshoot and get to the bottom of your questions quickly. We always want you to feel supported every step of the way.
Thanks, Team Brillband ❤️
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