5-Star Review for Brilliant Cleaning Company Brilliant Cleaning Company is truly outstanding and fully deserves five stars. From the initial booking to the final result, the service was impeccably... See more
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Excellent end of tenancy clean – deposit returned with no issues I booked Brilliant Cleaner for an end of tenancy clean and the whole experience was smooth from start to finish. The booking proces... See more
Company replied
Hello Maisie Thank you for inviting me to give some feedback. I’m so glad I chose Brilliant Cleaner we’ve not had a regular cleaning service before and have not been disappointed. Alaina was wond... See more
Company replied
Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... See more
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Company details
Written by the company
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Contact info
London, United Kingdom
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4.6
Excellent
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best service for my flat cleaning I…
Best service for my flat cleaning I received from brilliant company
October 25, 2022
Unprompted review
Reply from Brilliant Cleaner
We greatly appreciate your thoughtful words.
It’s always rewarding to know that our team’s dedication is felt and recognised. Thank you for trusting Brilliant-Cleaner — we look forward to continuing to deliver that same level of excellence.
Warm regards,
Customer Experience Team
Brilliant-Cleaner
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They call brillilant they work the same…
They call brillilant they work the same way like they name really good cleaners.
October 22, 2022
Unprompted review
Reply from Brilliant Cleaner
We love how you put that — we try our best to live up to our name every day! Thank you for trusting Brilliant Cleaners. Always happy to help!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Very good cleaning good price use them…
Very good cleaning good price use them again
October 26, 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you so much Nem for your kind words!
We're delighted to hear you were happy with the cleaning and found the pricing fair. We truly appreciate your support and look forward to serving you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Fantastic service by professional…
Fantastic service by professional cleaners I booked them 3 time all time job is amazing highly recommend
October 23, 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you Henrique for your continued trust and support! We're so happy to hear that you've been pleased with our service each time you've booked. It’s always our goal to provide consistent, high-quality results, and your recommendation truly means a lot to us. We look forward to serving you again soon!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Top service good cleaners
October 26, 2022
Unprompted review
Reply from Brilliant Cleaner
We truly appreciate your feedback! It's great to know our team delivered top service. Thank you for choosing Brilliant-Cleaner.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
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I booked this company for my flat to be…
I booked this company for my flat to be cleaned , they did an excellent job , carpets are good as new now , the house smells so fresh and clean
I thank the team
October 25, 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you so much Shalindra for your kind words! We're delighted to hear that you were happy with the results and that your flat feels fresh and clean. It's especially great to know the carpets turned out like new—that's exactly what we aim for! We’ll be sure to pass your thanks on to the team. We truly appreciate your trust and look forward to helping again whenever you need us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Fantastic service provided by polite…
Fantastic service provided by polite guys worth using them good value for money and professionals
October 20, 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you Obsa for the wonderful feedback! We're so pleased to hear you were happy with the service and found our team polite, professional, and great value for money. It’s always our goal to deliver a positive experience, and your kind words mean a lot to us. We appreciate your support and hope to serve you again soon!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I booke 3 cleners and went nice and…
I booke 3 cleners and went nice and smoth i books them again and recommended them
October 26, 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you Kamal for your trust and support! We're glad to hear everything went smoothly with your booking and that you were happy to book us again and recommend our service. It truly means a lot to us. We look forward to continuing to provide you with excellent service!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Amazing service done by professional…
Amazing service done by professional girls highly recommend them
October 20, 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you Murad for your kind words and recommendation! We’re truly grateful for the opportunity to serve you. Our team takes great pride in delivering quality service, and it means a lot to hear that you were pleased with their work. We look forward to assisting you again in the future!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
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I booked for my end of tenancy cleaning…
I booked for my end of tenancy cleaning the prices was reasonable service professional and head office was really helpful highly recommended them .
October 25, 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you for your wonderful feedback Abdii! We’re delighted to hear that you found our end of tenancy cleaning service professional and reasonably priced. Our team at the head office strives to provide excellent support, and your recommendation means a lot to us. We look forward to assisting you again in the future.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Top service by this company definitely…
Top service by this company definitely recommend them
October 22, 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you so much Khaled for your kind words!
We’re delighted to hear that you were happy with our service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Brilliant service
Brilliant service. The lady who came to clean my flat today did a tremendous job. Just like it should be with Brilliant. Nothing was too much trouble. She was also very pleasant, cooperative and easy to work with. It was the best cleaning service I've had.
October 24, 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you Namo for sharing your experience!
We’re thrilled to hear that the service was carried out to the high standards that we promise and that our cleaner left such a positive impression.
You can always count on us for this level of care and attention.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Look elsewhere to save money and time
I never leave a review, but I'm saving people's money by writing this. Do not fall into the company's marketing or website claims. Not only this company did not clean our end of tenancy property appropriately, they have broken a floor tile which they are blaming us for. The flat was left with streak marks across all mirrors and glass surfaces, and items were left dusty along with other surfaces hastily wiped. Our landlord and renting agents have proof for the lack of cleanliness - where we sent these proof to them but they have rudely pushed back, doubted our claims, and not even responded to us over a week despite claiming to "get back to us tomorrow". I do not recommend using them. We have no choice but to make them responsible for the mistakes for end of tenancy sake, please make sure you look elsewhere to save yourself headaches and money.
October 15, 2022
Unprompted review
Reply from Brilliant Cleaner
We’re sorry to hear that your experience didn’t meet expectations. We always aim to provide a high level of service, and we’d like to understand more about what went wrong.
Please feel free to contact us directly so we can address this properly.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
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This company created material damage to…
This company created material damage to my property. In addition their cleaning service was significantly below my expectations as well as a there own managers. They have opened an investigation into the issue but over a week has passed with no proper response to emails or voice messages. I definitely would not recommend using this company.
October 15, 2022
Unprompted review
Reply from Brilliant Cleaner
Hi Scott,
Thank you for your review.
I'm sorry to hear you are disappointed.
This was investigated and you were communicated with throughout the process, with updates as and when they were available. We do aim to offer the best service with the highest of standards, unfortunately with human beings naturally mistakes will occur, and things can be missed. Though we believe part of offering a great service is how you deal with the issues and always endeavour to rectify any issues raised. I know the relevant team colleagues have been in contact with you. Though it was concluded that damage was not caused throughout the duration, this still required thorough investigation to establish the necessary information to provide a conclusion. You were also offered alternative solutions to rectify other issues - we understand you may still be dissatisfied though we thank you for your feedback, enabling us to improve our services.
I highly recommend this cleaner I…
I highly recommend this cleaner I booked another company to do my end of tenancy cleaning they clean half of the flat and my agent couldn’t give my deposit back .I called brilliant cleaners they provided me best cleaning to my flat and I got my deposit back I really thank you I will definitely recommend and use them again in future
October 22, 2022
Unprompted review
Reply from Brilliant Cleaner
Hi there,
Thank you for your review.
We love to hear that you are more than happy with our services, and we could assist you when required.
Look forward to seeing you in future!
Linda
Administration Team
Pro serviço from start to finish sarah…
Pro serviço from start to finish sarah was very helpful on a phone the cleaners was very polite and the service was professional.
October 22, 2022
Unprompted review
Reply from Brilliant Cleaner
Hi there,
Thank you for your kind review, we are pleased to hear you are impressed with our services and hope to see you in future!
Linda
Administration Team
Team arrived on time got my deep…
Team arrived on time got my deep cleaning done in 4 hours it was brillan my flat was shining definitely recommend them to famliy and frind.
October 21, 2022
Unprompted review
Reply from Brilliant Cleaner
Hi there,
Thank you for your review, your time and recommendation is appreciated.
Great to hear you were pleased with our services and look forward to seeing yourself and others in future!
Linda
Administration Team
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Not great
Not great, missed a lot of detail and was left with stain marks from their cleaning product.
October 10, 2022
Reply from Brilliant Cleaner
Hi there,
Thank you for your review and enabling us to identify the issues raised and enable us to ensure correct measures are in place and rectify any issues identified.
I'm sorry to hear you are dissatisfied, I trust the team have been in contact with you to discuss the issues raised in more detail. Thank you for bringing this to our attention.
Linda
Administration Team
Very happy with service
Very happy with service. Easy to book, good availability and the guy that turned up to clean my grandmas windows was very polite. She was very pleased with results. Thank you!
July 18, 2022
Reply from Brilliant Cleaner
Hi there,
Thank you for your review. Brilliant to hear yourself and grandma are both more than satisfied with our services! We hope to see you again soon.
Linda
Administration Team
Would think twice before using again
Generally the job was okay. But in one room the floors hadn't been vacuumed properly, with dust and fluff left in the corner, and the mantle piece hadn't been dusted, with a few pieces of candle wax left on the mantle piece. A couple of photo frames had been knocked off the wall, and it looks like a small bottle of incense oil had been knocked over, spilling some oil onto the bedroom carpet. Small things, but it all adds up. Would think twice before using again.
August 4, 2022
Reply from Brilliant Cleaner
Hi there,
Firstly I would like to apologise for the delay in responding to this review. Despite this, I'm sorry to hear there were some issued raised and I trust the team have been in contact with you to discuss these in more detail. I apologise you were initially left unsatisfied and thank you for your feedback, enabling us to identify these issues and ensure correct measures are in place to prevent recurrence and rectify any issues caused.
Linda
Administration Team
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