Brindly Reviews 269

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting the robust and protective nature of the phone cases, which are often described as sturdy and well-made. Many appreciate the wide selection of designs and colors, finding them beautiful, vibrant, and stylish. The delivery service is frequently noted for its speed and efficiency, with many orders arriving quickly and on time. Furthermore, customer service receives high praise for being excellent, responsive, and helpful in resolving issues. However, some customers also noted issues with product quality, such as fading designs over time, cases splitting, or colors not matching the order. There were also instances of faulty products and delayed express deliveries. A few other people also felt that the customer service was not always satisfactory, mentioning unhelpful responses or slow communication.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the excellent quality, durability, and... See more

Quality

Users describe positive interactions with quality, frequently praising the products as well-made, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast delivery times and good... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward, with many... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful quality and fabulous choice of fantastic colours and designs. Arrived fairly quickly considering where the case was shipped from. Fits like a second skin and is robust enough to protect my p... See more

Rated 5 out of 5 stars

Love my phone case! The pattern is perfect and there is lots of support for the back camera. Would definitely recommend. The only thing I might mention is that pressing the side buttons requires more... See more

Company replied

Rated 5 out of 5 stars

Excellent quality phone case. Arrived from Lithuania in 4 days. Required signature which was a problem but got it diverted to local store.

Rated 5 out of 5 stars

I was looking for a new phone case for my new phone. I wanted something colourful, but different than just a basic case you see on other sites. I found this company. They have loads of colourful desig... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Gorgeous phone cases for iPhone, Samsung and Pixel.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great cases for nearly half a decade!

I've been shopping with Brindly since 2022, at least, and I am a big fan of their cases. They stock all of their (large range of) designs for a range of phones (not just the most recent handset).

I've not had a phone break from a drop since I started using them. I tried them as I had just gotten a new phone and couldn't find anything other than plane cases when looking for 'tough cases' elsewhere.

I do not mind that shipping takes a little while, they are transparent about this and cases are finished to order so it makes sense. They are located in Europe so it's not the same as buying from a warehouse in the UK, but that's why they're able to have so many options.

The quality is very good, I do find darker designs can fade over time but this is to be expected from an object you're holding all the time.

I recommend them to everyone, and I've even got my fiancé using their cases too. Highly recommend, excellent products and service.

March 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Slight issue with the case originally shipped to me, however customer services were fantastic and shipped out a replacement for me quickly. The case is fantastic - great quality and my phone is protected once more

March 4, 2026
Unprompted review
Rated 2 out of 5 stars

Dark tones faded in less than a year

I bought the Brindly Tortoiseshell Tortoise Chic tough phone case in June 2025 and initially loved the look and feel - it seemed protective and looked great. But much quicker than I expected the colours have started to fade significantly, especially around the corners. What was black and tortoiseshell now has green and purple tinges, and it just doesn’t look as pictured anymore. Definitely not what I’d expect from a case marketed as “premium” and with claims that designs won’t fade within a year. I’d hoped it would hold up for longer than this.

February 14, 2026
Unprompted review
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Reply from Brindly

Hi Lucy 💛

Thank you for taking the time to leave a review. I’m really sorry to hear this has been your experience, especially as you initially loved the look and feel of the case. That’s definitely not what we want.

All of our cases are covered by our 1 year guarantee, which includes issues such as unexpected fading. We’d really appreciate the chance to look into this properly for you.

Please could you reach out to our customer service team at support@brindly.com with a couple of clear photos of the case and your order details? Once we’ve seen everything, we’ll investigate this further and get it resolved for you.

We stand by our cases and would love the opportunity to make this right 💛

Many Thanks
The Brindly Team

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Rated 5 out of 5 stars

"I love it ,it’s sturdy and the…

"I love it ,it’s sturdy and the prominent buttons on the side are much better than the flimsy ones you get on ordinary cases. They are accurate when you press them. It’s so cute I can’t say anymore other than if you haven’t bought one,the..." - Nigel H.

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for item to arrive and…

Still waiting for item to arrive and even though I submitted a contact form, no one has got back to me and apparently now, The shipment has been returned to the Niederaula Returns Service Center, Germany.
Order number is #40894 more than happy for someone to reach out to me.

December 11, 2025
Brindly logo

Reply from Brindly

Hi there, I’m really sorry about the delay and for the frustration this has caused. We’ve replied to your email and have offered to resend your order straight away so you’re not left waiting. Please check your inbox (and spam folder just in case), and if you need anything else at all we’re more than happy to help and get this resolved for you as quickly as possible. The Brindly Team.

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Rated 5 out of 5 stars

Love it!!!

I was looking for a new phone case for my new phone. I wanted something colourful, but different than just a basic case you see on other sites. I found this company. They have loads of colourful designs! I'm so pleased with the quality! I absolutely love my new phone case! Thank you!!!

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

I have filled in the returns form 3…

I have filled in the returns form 3 times and emailed Brindly, but no response. I have been trying to return my phone case and I'm going to run out of time; through no fault of my own.

I understand that with promotions it increases the demand, but for over 3 weeks I've had no response.

November 12, 2025
Brindly logo

Reply from Brindly

Hi Nicole,

Thanks for leaving a review, I'm sorry that you've not received any response from us. We have replied to your messages and have also replied to the email you sent today. Please check your spam folder as sometimes our replies can end up there. Sorry for any trouble, but don't worry, we'll get this sorted for you!

Best Wishes,
The Brindly Team

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Rated 3 out of 5 stars

Design has faded by 50% after just a few months

Initially happy with the two phone Brindly cases, but after a few months of use the design starts to fade. After 6 months of normal phone use, the back which had a bright design on it, is now very faded and needs replacing. Not what I expected when spending so much on a case.

June 3, 2025
Unprompted review
Brindly logo

Reply from Brindly

Hi Shell,

Thank you for taking the time to leave a review. I'm sorry to hear about the fading. All our cases do come with a 1 year guarantee so please email our customer service team with pictures of the case and we'll take a look at this for you as you may be eligible for a free replacement. support@brindly.com.

Best Wishes,
The Brindly Team

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Rated 5 out of 5 stars

Looks great!

Was a little sceptical about the price for a phone case at first, but really pleased with the look and quality of it. And still much better prices than a lot of competitors.

September 13, 2025
Rated 5 out of 5 stars

Issue corrected

I had an issue with a case I bought, I reached out to customer service and they took care of the issue and I am satisfied with the outcome.

September 11, 2025

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