Brindly Reviews 269

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting the robust and protective nature of the phone cases, which are often described as sturdy and well-made. Many appreciate the wide selection of designs and colors, finding them beautiful, vibrant, and stylish. The delivery service is frequently noted for its speed and efficiency, with many orders arriving quickly and on time. Furthermore, customer service receives high praise for being excellent, responsive, and helpful in resolving issues. However, some customers also noted issues with product quality, such as fading designs over time, cases splitting, or colors not matching the order. There were also instances of faulty products and delayed express deliveries. A few other people also felt that the customer service was not always satisfactory, mentioning unhelpful responses or slow communication.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the excellent quality, durability, and... See more

Quality

Users describe positive interactions with quality, frequently praising the products as well-made, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast delivery times and good... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward, with many... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful quality and fabulous choice of fantastic colours and designs. Arrived fairly quickly considering where the case was shipped from. Fits like a second skin and is robust enough to protect my p... See more

Rated 5 out of 5 stars

Love my phone case! The pattern is perfect and there is lots of support for the back camera. Would definitely recommend. The only thing I might mention is that pressing the side buttons requires more... See more

Company replied

Rated 5 out of 5 stars

Excellent quality phone case. Arrived from Lithuania in 4 days. Required signature which was a problem but got it diverted to local store.

Rated 5 out of 5 stars

I was looking for a new phone case for my new phone. I wanted something colourful, but different than just a basic case you see on other sites. I found this company. They have loads of colourful desig... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Gorgeous phone cases for iPhone, Samsung and Pixel.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fabulous phone case

Fabulous phone case, Best I have ever had for my I phone.
Arrived with in a week by Royal Mail, secure and well packaged.I was kept informed of delivery throughout the process.
It’s a pretty flower print design and a very well made case and I know It will get loads of compliments. I love it.
Brilliant customer service and a fantastic company to have dealt with I will definitely use again in the future.

May 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service

The case it great i love it and get alot of complements. Also i originally ordered the wrong case and waited past the 3 hours to notify them and they sent me the correct case and it arrived fast.

March 11, 2025
Rated 5 out of 5 stars

Brindly provides a personal touch

I appreciated getting an email from an actual human being who was sincerely interested in my purchasing experience, and when I realized I had purchased the wrong item, was really helpful in figuring out the most efficient way to return and replace the item.

February 9, 2025
Rated 5 out of 5 stars

Quality iPhone cases, fun designs, adequate shipping speed to U.S.

This was my first time ordering from Brindly. Very nice case. Quality made; fits iPhone very well. The look and feel is great. Really like the selection of whimsical and artistic designs. For U.S. orders, it takes awhile to arrive from Europe and having to go thru customs here. Just know that when you order, but I found the shipping speed acceptable for such a journey. Thank you! I hope to buy more in the future. :)

March 8, 2025
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Rated 5 out of 5 stars

This was my first time ordering from…

This was my first time ordering from Brindly. I’ve never spent more than £9 on a case, however I saw this one and loved it. Ben was incredibly helpful with my concerns about the package tracker and responded quickly. The case is super sturdy and fits nicely, both the finish and design are beautiful. Thank you Brindly!

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great design and fit

A really great, robust case for my Pixel 8a. Easy to fit and I love the design. I was a little concerned that it was coming from overseas but delivery was much faster than expected and no issues.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic cases and customer service!

The cases themselves are great! They feel sturdy and tough. They fit snuggly to the phone and feel very secure. I ordered 3 cases in their 3 for 2 offer. They arrived within a week which was fantastic. 2 of the cases, the prints looked a little off like a printer had begun to run out of ink. I messaged the Brindley customer service who were very friendly and quick to respond. I sent them photo's of the 2 cases and was told they would be sending replacements free of charge and no need to return the defect cases! The new cases arrived, again within a week, and they are perfect. Very happy with my purchase from Brindly!

February 14, 2025
Unprompted review
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Rated 5 out of 5 stars

I love my new case from Brindly

I love my new case from Brindly. It is of excellent quality and my phone feels very sturdy and well protected, plus I love the design and there is so much to choose from! I received it quicker than I thought I would and will be ordering myself another case in the near future 😊

January 11, 2025
Unprompted review
Rated 3 out of 5 stars

They are no very protective.

They are no very protective.

December 11, 2024
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Reply from Brindly

Hi Laura,

Thank you for your feedback. We’re sorry to hear the case didn’t meet your expectations for protection. If you’d like to discuss this further or have any concerns, please don’t hesitate to reach out to us at support@brindly.com—we’re here to help!

Best wishes,
The Brindly Team

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Rated 1 out of 5 stars

Pieces don’t fit together

First of all, the delivery service they use required a signature upon delivery—for a phone case!! It had to be rescheduled several times. But when I got the case, the black inner case doesn’t even fit in the outer shell! Nothing matches up so all of the buttons are unusable. I’ve contacted the company to initiate a refund or replacement. Very disappointed. It’s like whomever was responsible for doing the quality checks was blind because the two pieces CLEARLY do not go together.

January 5, 2025
Unprompted review
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Reply from Brindly

Hi Beth,

Thank you for your feedback, and we’re sorry to hear about your experience. We’ll be reaching out to you shortly to get this resolved and arrange for a replacement to be sent out as quickly as possible.

We appreciate you bringing this to our attention, and we’ll ensure this is sorted for you.

Best regards,
The Brindly Team

Rated 1 out of 5 stars

Such a shame about the poor customer…

Such a shame about the poor customer service. Received two excellent looking cases, quality is amazing and loved the designs - however they sent out the wrong size for my phone. When I contacted them they said it was my error and I had to pay myself to return and exchange the item!

Wouldn't even own up to their own mistake AND making me pay for their mistake too

Update: even though I paid to return the cases and exchange for the size required they never sent them out or responded

January 5, 2025
Unprompted review
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Reply from Brindly

Hi Libby,

Thank you for your feedback, and we’re so sorry to hear about your experience. We always strive to provide the best service, and if we’ve made an error, such as sending the wrong size, we would never ask our customers to cover return shipping. Instead, we’d happily resend the correct item at no extra cost.

Unfortunately, we can’t see the details of your order from this review, so we’d really appreciate it if you could contact our customer service team at support@brindly.com. We’d love to take another look and ensure this is resolved for you.

Thank you for bringing this to our attention, and we look forward to helping.

Best regards,
The Brindly Team

Rated 5 out of 5 stars

Amazing service from start to finish

Ordered a case and quickly realised I had ordered the wrong size case, emailed the company and got a reply within minutes with the correction made. The case turned up so quickly and is absolutely gorgeous, I will definitely be buying more! I highly recommend.

January 1, 2025
Unprompted review

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