Brindly Reviews 269

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting the robust and protective nature of the phone cases, which are often described as sturdy and well-made. Many appreciate the wide selection of designs and colors, finding them beautiful, vibrant, and stylish. The delivery service is frequently noted for its speed and efficiency, with many orders arriving quickly and on time. Furthermore, customer service receives high praise for being excellent, responsive, and helpful in resolving issues. However, some customers also noted issues with product quality, such as fading designs over time, cases splitting, or colors not matching the order. There were also instances of faulty products and delayed express deliveries. A few other people also felt that the customer service was not always satisfactory, mentioning unhelpful responses or slow communication.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the excellent quality, durability, and... See more

Quality

Users describe positive interactions with quality, frequently praising the products as well-made, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast delivery times and good... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward, with many... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful quality and fabulous choice of fantastic colours and designs. Arrived fairly quickly considering where the case was shipped from. Fits like a second skin and is robust enough to protect my p... See more

Rated 5 out of 5 stars

Love my phone case! The pattern is perfect and there is lots of support for the back camera. Would definitely recommend. The only thing I might mention is that pressing the side buttons requires more... See more

Company replied

Rated 5 out of 5 stars

Excellent quality phone case. Arrived from Lithuania in 4 days. Required signature which was a problem but got it diverted to local store.

Rated 5 out of 5 stars

I was looking for a new phone case for my new phone. I wanted something colourful, but different than just a basic case you see on other sites. I found this company. They have loads of colourful desig... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Gorgeous phone cases for iPhone, Samsung and Pixel.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order never recieved

Ordered 3 cases in November, it is January and I have yet to receive them. Tracking number shows no movement since December 4th.

November 22, 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi Kara,

We’re very sorry to hear about the delay with your order. This is not the experience we want for our customers. We’ll be reaching out to you directly to resolve this as quickly as possible.

Thank you for bringing this to our attention.

Best regards,
The Brindly Team

Advertisement
Rated 1 out of 5 stars

1) Awful cheap quality

1) Awful cheap quality.
2) Item does not fit my phone.
3) unhelpful customer service team
4) No free returns.
5) shipping time took forever!

December 13, 2024
Brindly logo

Reply from Brindly

Dear Leah,

Thank you for your feedback. We’re sorry to hear about your experience and are committed to resolving this for you. Our team will be reaching out to you directly to assist further.

Best regards,
The Brindly Team

Rated 5 out of 5 stars

Love it so much

I love my case so much!! I’m in the UK and delivery was fast and the tracking was really good would definitely recommend. The case has bright colours and is exactly what I expected thank you so much!

November 11, 2024
Advertisement
Rated 5 out of 5 stars

Amazing!

Amazing cases, the phone feels sturdy and protected. Loads of designs to choose from, I got 3 and it took me ages to decide between them all! 5*! Great delivery time and well packaged. Thankyou 🥰

October 9, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Great if you’re in EU, terrible if you’re anywhere else.

Don’t order cases if you want them to come quickly. It’s 2024, it should not take over 3 weeks to get to Australia. Maybe the company should upgrade to a higher courier service. I’m always happy to pay more for shipping if it’s to be delivered at a reasonable time. Website says it can take up to 17 days post manufacturing, that’s insanity. I work in logistics and this is just straight up poor service. Had to pay more money to get another case for my new phone as I’ve had to wait for so long.

November 14, 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi Lucy,

Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating longer delivery times can be, especially when you need your order quickly.

To address this, we’ve now upgraded our shipping method for all shipments to Australia, so future orders will arrive much faster. Your input has been incredibly helpful in driving this change, and we truly appreciate it.

If there’s anything else we can assist with, please don’t hesitate to reach out.

Best regards,
The Brindly Team

Advertisement
Rated 5 out of 5 stars

First order

The website was really easy to understand and use. There were fantastic options and a huge range of sizes of cases! You can even choose the type of case required. Fab offer on your first order or 3 for 2! The cases were made so quickly and dispatch was quick. There were a couple of options for delivery and it was fully trackable right to the front door.
The postage was so quick. I was so impressed.
I was worried that the cases would never arrive and there was no need to be they arrived safely, al in working order and so fast.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Ben 😊

Thanks again to Ben who really supported my online enquiry, the case is lovely, superb quality and really feels great on my phone. It’s not too thick or heavy and feels really lovely to hold. I love the colour way and have received so many compliments on how great it looks, thanks again to Ben for your amazing customer service.

October 30, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic phones case

Fantastic phones case looks exactly as shown in photos on site. Took a bit longer to come in than I expected as I didn’t realize it wasn’t coming from the US but overall im happy!

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Great choices in phone cases and for a…

Great choices in phone cases and for a lot cheaper than some other sites. Just got my cases the other day and have used one of them for about a day or so. Quite like it and can tell its very sturdy.

October 29, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look