Britain Airport Transfers Reviews 

194
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional staff who go above and beyond to assist with luggage and ensure smooth, comfortable airport transfers. Many people note that the drivers always arrive early and provide a safe, pleasant ride to the destination. People consistently highlight how easy the booking process is, noting that office teams communicate clearly and respond quickly to requests. Travelers also love the clean, well-maintained vehicles and mention that the prices remain extremely competitive and fair. Because of this consistent reliability, users are eager to recommend the service and book again for future trips.

What people talk about most

Service

Users describe positive interactions with service, highlighting reliable drivers and smooth airport... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing drivers and office teams as friendly,... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how simple, fast, and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are consistently punctual and... See more

Price

Reviewers mention positive feedback about price, consistently describing costs as very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from Martin from booking for a friend with child, paying in advance, waiting on the phone until payment made and booking confirmed. Explained how airport transfer works on return... See more

Rated 5 out of 5 stars

Booked vehicle when in Ireland for collection from Luton . 5 passengers and luggage. So easy and very reliable. We knew upfront our cost. We were kept informed of vehicle and driver details. Lovely cl... See more

Rated 5 out of 5 stars

Ordered a return journey to Luton which went off exactly as required. Collecting cab arrived early and cab back from airport within 5 minutes of calling for it. Very happy with this service which was... See more

Rated 5 out of 5 stars

I used this service again as I found them fantastic last 2 times! . They are punctual and deliver a personalised service. Their customer service is impeccable. They take the stress and anxiety out... See more


Company details

  1. Taxi Service

Written by the company

Britain Airport Transfers is a UK-based licensed taxi company that provides taxi booking services across all of the UK. It specializes in meeting both the business and individual needs of its customers. Britain Airport Transfers has an unmatched stature with respect to reliability and premium quality airport taxi service. It has an expert team of professional drivers who ensure 100% customer satisfaction.


Contact info

4.8

Excellent

TrustScore 5 out of 5

194 reviews

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No recent history of asking for reviews

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4.8

All reviews

(194)

97 reviews in the last 12 months

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Rated 1 out of 5 stars

Refused to pick up and no refund

worst Airport transfer, they never picked us up at the airport and pretend the job was completed, in which do not want to provide a refund. Other friends have bad they same problem and I have advised them to leave a review they deserve. Also will report to the financial ombudsman as they said they have breached Consumer Rights Act 2015 denial of service and could be fine, others should do the same

August 6, 2023
Unprompted review
Rated 1 out of 5 stars

The company did not give me any driver. I was stranded

The company did not give me any driver details before arrival at LHR T5 which is normal protocol. There was NO driver waiting for me. I called the company he siad he would call back in 2 minutes. No call back when I called again no one answered. My husband called from his number they answered immediatly so were purposefully not answering my calls. No driver arrived. We were stranded at LHR with no transport. We had UK phones what would happen to a person less able?

July 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Service - St Albans to/from LHR

The cars were clean and tidy, they turned up on time and the drivers were interesting and engaging to talk to. Perhaps most impressively was how they handled flight delays. Due to a crash in the ATC systems my return flight was delayed and was potentially going to be diverted or even cancelled. The company kept in touch while we were waiting to depart. This left me feeling reassured that they would get me home, which they did.

June 14, 2023
Unprompted review
Rated 1 out of 5 stars

Driver was 15 minute late

Driver was 15 minute late, without fuel in the tank. We have to go on petrol station first because driver excuse was he don't know the area. Car was dirty inside, back seat covered by some dust like cement. Every time when driver pushed breaks car started make some strange noise and shaking. Very stressful journey to airport. Won't recommend and won't use again

May 4, 2023
Unprompted review
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Rated 5 out of 5 stars

A fare review

Overally, I am really happy with the provided service. It is both affordable (compared to other private options) and reliable.

December 22, 2021
Unprompted review
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Rated 5 out of 5 stars

Brilliant service

Brilliant service from Britain Airport Transfers. This was my first time using them and I absolutely recommend them to everyone. Driver came with the correct baby seat for my 3 year old.

December 6, 2021
Unprompted review
Show reviews in all languages. (194 reviews)

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