Britex Reviews 

144
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the rental equipment is very simple to operate, highly efficient, and delivers fantastic cleaning results for both carpets and household upholstery. People also appreciate that the cleaning solutions smell very fresh and provide exceptional value for money compared to professional services. Though some customers found the heavy machines rather cumbersome to transport, set up, and use around the house, others felt the physical effort was well worth the sparkling outcome. A few people also stated that operating the heavy cleaner put quite a bit of unwanted pressure on their back and arms during longer cleaning sessions.

What people talk about most

Product

Consumers find product performance to be exceptionally reliable, frequently praising how efficiently it... See more

Quality

Reviewers highlight positive aspects of quality, noting that the equipment is reliable, leaves carpets clean... See more

User experience

Users describe positive interactions with user experience, noting that the equipment is simple to operate,... See more

Service

Customers had positive experiences with service, noting that the machines are super easy to hire from local... See more

Value for money

People report positive experiences with value for money, noting that the machines and cleaning fluids are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve hired Britex carpet cleaners from supermarkets for many years every 6-12 months. Love using them. Light, easy and quick to use for carpets and rugs. Cheaper than paying for professionals and give... See more

Rated 5 out of 5 stars

The machine was in good working condition. Instructions for use were missing but YouTube had clear, easy to follow instructions. The shop had a good selection of cleaning products for that specific ma... See more

Rated 5 out of 5 stars

The company & its equipment are great. However the Woolworths store that we hired through need to make sure the check the machines over after each person returns them as the machine we hired was disg... See more

Rated 5 out of 5 stars

A week before putting our house on the market,our dog decided it waa the perfect time for diarrhoea... on the carpet and couch. I desperately needed it clean and hygienic. It did the job,but then on... See more


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 80093729787


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(144)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sturdy and powerful machine.

Sturdy and powerful machine.
It did a great job.
Love to look at my light colour carpet again.
Great value for money .
4stars because I wanted to hire from Bunnings, but all five machines where tagged on out for an electrical fault.
Needed to Shop around and great fully,
Woolworths had one that was working.

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

I hired the Britex cleaner from…

I hired the Britex cleaner from Woolworths. The unit itself was clean from a previous user. Using Britex many times previously it certainly freshened up the carpets as well as the dining chairs & bar stools. I would definitely recommend this cleaner.

October 30, 2026
Unprompted review
Rated 5 out of 5 stars

It’s excellent

It’s excellent, easy handling, affordable, effective & worked fantastic exactly what I wanted. Moreover, it’s easy to hire from Woolworths next to where I live. That’s how I love it & hire it from time to time when I in need. Big Thanks

October 30, 2026
Unprompted review
Rated 5 out of 5 stars

I am so impressed by the Britex…

I am so impressed by the Britex cleaners. I have used them on carpets, rugs, upholstery and mattresses. They have cleaned everything brilliantly. I was especially impressed with how well the mattresses were cleaned.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

The machine was easy to operate

The machine was easy to operate, did a good job and the hiring process was also easy. My carpet was much cleaner and I couldn’t smell cat pee afterwards.
It’s a great product, would recommend.

September 2, 2026
Unprompted review
Rated 4 out of 5 stars

Worked well for what I needed it to

Worked well for what I needed it to.
Very loud, so recommend ear muffs if you will be using for a prolonged period of time.
Pleasant smell of the products used - Upholstery and Urine Cleaners.

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

The machine was easy to use

The machine was easy to use. There were a great range of cleaning products. We especially needed the pet urine cleaner. The smell lingered while the carpet was wet, but once it had dried the smell was mostly gone.
I will be using the cleaner again in the future.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend 100%

Have been hiring Britex carpet cleaners regularly over the last 7 years, cannot fault their performance. I had previously hired carpet cleaning companies, but was mostly disappointed with streaks left on carpet & they generally only do one pass over the carpet. Hiring & doing it yourself, you can run the machine over as many times as you like. Recommend hiring Britex machine 100%. In addition great value for money.

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great machines

Great machines. Did have an issue with water spray. Called maintenence number, advised of solution immediately. Then when not successful, offered a voucher for future hire.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

highly recommended

I would highly recommend using it as it is very easy to use. Does a fantastic job. Great value for what you get out of it and easy to get hold of.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great at cleaning rugs

We had family arriving from overseas so we did a massive house clean. Having an english bulldog living in our house means dirty, dirty rugs! We hired the rug cleaner from our local Woolies on the spot. It definitely did the job! We’ll definitely hire again when he dirties the rugs up again.

September 7, 2026
Unprompted review
Rated 4 out of 5 stars

Use of product and

Use of product and. Availability was awesome.
Lost 1 star 🌟 as cleaning liquid could come in smaller bottles

August 22, 2026
Unprompted review

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