Britex Reviews 

144
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the rental equipment is very simple to operate, highly efficient, and delivers fantastic cleaning results for both carpets and household upholstery. People also appreciate that the cleaning solutions smell very fresh and provide exceptional value for money compared to professional services. Though some customers found the heavy machines rather cumbersome to transport, set up, and use around the house, others felt the physical effort was well worth the sparkling outcome. A few people also stated that operating the heavy cleaner put quite a bit of unwanted pressure on their back and arms during longer cleaning sessions.

What people talk about most

Product

Consumers find product performance to be exceptionally reliable, frequently praising how efficiently it... See more

Quality

Reviewers highlight positive aspects of quality, noting that the equipment is reliable, leaves carpets clean... See more

User experience

Users describe positive interactions with user experience, noting that the equipment is simple to operate,... See more

Service

Customers had positive experiences with service, noting that the machines are super easy to hire from local... See more

Value for money

People report positive experiences with value for money, noting that the machines and cleaning fluids are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve hired Britex carpet cleaners from supermarkets for many years every 6-12 months. Love using them. Light, easy and quick to use for carpets and rugs. Cheaper than paying for professionals and give... See more

Rated 5 out of 5 stars

The machine was in good working condition. Instructions for use were missing but YouTube had clear, easy to follow instructions. The shop had a good selection of cleaning products for that specific ma... See more

Rated 5 out of 5 stars

The company & its equipment are great. However the Woolworths store that we hired through need to make sure the check the machines over after each person returns them as the machine we hired was disg... See more

Rated 5 out of 5 stars

A week before putting our house on the market,our dog decided it waa the perfect time for diarrhoea... on the carpet and couch. I desperately needed it clean and hygienic. It did the job,but then on... See more


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 80093729787


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(144)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An Excellent Job for an Excellent Price

We are extremely happy customers who have been using Britex extraction cleaners for over 40 years.
We choose Britex machines because they are excellent value for money and always do an excellent job.
The hire process is very simple, too.
Our most recent job involved cleaning household and car upholstery. It came up fresh and clean: what a transformation!
Highly recommended!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to hire

Super easy to hire. Fit in my car easily. Easy to work and you know that when you clean the carpets theyre clean. I did 4 bedrooms and 2 rugs within 12 hoyrs. That was going through 3 bedrooms twice and the dogs room at least 4 times. Its never been carpet cleaned in all the years ever had dogs with chewing bones and weeing and vomiting. We got heaps out of that room. It was so much better afterwards. And the carpet dried really quite quickly. I had a dog urine smell in my room i just could not get out which is why i got the carpet cleaner in the first place and glad i did as my room is and smells great. Im sneezing less also. Very happy with the product. Will bw sure to hire again for the strength and quality.

May 16, 2026
Unprompted review
Rated 4 out of 5 stars

Very simple and efficient at cleaning…

Very simple and efficient at cleaning carpet, removing dust and dirt. So much dirt was removed -seen in the waste tank, even when the carpet seemed 'clean' beforehand. Carpets smelt fresh and dried quickly.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Convenient to hire

Convenient to hire, easy instructions to follow and easy setup of machine, This amazing machine does the job instantly. Reliable machine that i use every 3 months to do the job correctly. I love it 🤗

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great machine

Great machine. Did a really good job. Very easy to use and good price. Will definitely use it again. Staff at Woolworths were very helpful too.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Carpet cleaner was easy to hire

Carpet cleaner was easy to hire, available when we needed. And easy to use. Did a great job and was quicker than we thought. We cleaned 4 bedrooms, 1 hall and a lounge room in about 1.5hrs. Easy peasy.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to hire from my local supermarket and return. Product brochure gave clear information on how to use.
Great results. No hesitation in hiring again.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

As we are renting and we have a dog who…

As we are renting and we have a dog who has snuck into the house and made a mess, we were very concerned about if we would be able to get the carpet clean.
A friend suggested going to Woolies and try there carpet cleaning machine, so I did, and to my surprise and relief, it did a wonderful job, I will definitely be recommending the Britex carpet cleaner to my family and friends.

April 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look