Website was easy to navigate. Yet to put panels on wall yet but happy with product that I have received. Driver Alfie was very professional and helped my husband carry them into the house. Overall ver... See more
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Review summary
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Ordered these gorgeous panels. They arrived exactly when promised. Great packaging. Company rang me within ten minutes of ordering to confirm a delivery date was ok. Super service all round. Can’t wai... See more
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Easy to order, quick delivery and well packaged. Also great price! I absolutely love my new chimney breast. Mostly these panels go on flat walls but I got my husband to do the chimney breast and he di... See more
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recently purchased concrete wall panels and I’m genuinely impressed with the quality and finish. The panels arrived well‑packaged, with no chips or cracks, and the delivery service was fast and reliab... See more
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4.3
Excellent
19K reviews
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Reply from Britishhomesdirect
Hi Gary,
Thank you for your kind review! We’re delighted to hear that you’re happy with both the product and our customer service.
We really appreciate you choosing British Homes Direct and taking the time to share your experience with us. 😊
Kind regards,
British Homes Direct
This is my 3rd order of panneling…
This is my 3rd order of panneling boards and they are amazing, quality it brilliant and good timing on delivery and the price is very reasonable compared to most out their anytime I need them I will always come to this company and also recommended them to family and friends
August 10, 2026
Unprompted review
Reply from Britishhomesdirect
Hi Shannon,
Thank you so much for your fantastic review, and especially for coming back to us for your third order! It means a lot to know that you’ve continued to be happy with the quality, pricing and delivery of our panels.
We really appreciate you recommending us to your family and friends. Your continued support means a great deal to the whole team. 😊
Kind regards,
British Homes Direct
Great product arrived quickly and the…
Great product arrived quickly and the panels are looking great
July 28, 2026
Reply from Britishhomesdirect
Hi,
Thank you for the great review! We’re really pleased to hear that your panels arrived quickly and that you’re happy with how they look.
We really appreciate you choosing British Homes Direct and hope the finished project looks fantastic. 😊
Kind regards,
British Homes Direct
It was a hastle free delivery on time
It was a hastle free delivery on time. This was my third delivery so I am a repeat customer.
July 30, 2026
Unprompted review
Reply from Britishhomesdirect
Hi Nikhil,
Thank you for your lovely review and for choosing us for your third delivery! We’re really pleased to hear that everything was hassle-free and arrived on time.
It’s always fantastic to have repeat customers, so we really appreciate your continued support. 😊
Kind regards,
British Homes Direct
I have purchased wall panels 3 times…
I have purchased wall panels 3 times now and each time had to pay £19.99 I think it should be free if your order is over £200
July 28, 2026
Reply from Britishhomesdirect
Hi Elizabeth,
Thank you for your review and, most importantly, for choosing us for your wall panels three times! We really appreciate your continued support.
We completely understand your point regarding the delivery charge, especially on larger orders. We’ll certainly pass your feedback on to the relevant team for consideration.
Thank you again for coming back to British Homes Direct. 😊
Reply from Britishhomesdirect
Hi Scott,
Thank you for your great review! We’re really pleased to hear that you found our products to be good value.
We really appreciate your support and hope to see you again in the future. 😊
Kind regards,
British Homes Direct
Very poor delivery structure even worst…
Very poor delivery structure even worst customer service. No direct contact and no responds to emails sent
August 3, 2026
Reply from Britishhomesdirect
Hi Bruce,
We’re really sorry to hear that you were unhappy with the delivery and customer service experience.
We do have several ways for customers to contact us, including email and live chat through our website. If you need any further assistance with your order BHD189779, please get in touch with us and our team will be happy to look into this for you.
Email: [info@britishhomesdirect.co.uk](mailto:info@britishhomesdirect.co.uk)
Live Chat: Available through our website
phone number :07706181840
We apologise again for the frustration caused and appreciate you bringing this to our attention.
Kind regards,
British Homes Direct
Great pricing and quality
July 28, 2026
Reply from Britishhomesdirect
Hi,
Thank you for your kind review! We’re delighted to hear that you were happy with both our pricing and the quality of the products.
We really appreciate you choosing British Homes Direct and taking the time to share your experience with us. 😊
Kind regards,
British Homes Direct
Premium quality
I can't fault the company. I missed my initial delivery due to my own fault - phone not working. They message you in advance regarding the delivery date. Rearranged and this was dealt with really well. The product is premium quality. I'd definitely order from British Homes again.
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Hi Grace,
Thank you so much for your fantastic review! We completely understand that things can sometimes happen, so we’re pleased that we were able to rearrange your delivery and get everything sorted smoothly.
It’s wonderful to hear that you’re also happy with the premium quality of the product. Thank you for choosing British Homes Direct and for saying you’d order from us again — we really appreciate it! 😊
Kind regards,
British Homes Direct
Reply from Britishhomesdirect
Hi Annie,
Thank you for the wonderful review! We’re absolutely delighted to hear that you found your experience with us just fabulous. 👌😊
We really appreciate your support and hope to welcome you back again soon!
Kind regards,
British Homes Direct
Great products and service
Second order and great products and customer service. Buy direct and save money.
July 28, 2026
Reply from Britishhomesdirect
Hi Lorraine,
Thank you so much for your lovely review and for placing your second order with us! We’re delighted to hear that you’ve been happy with both our products and customer service.
We really appreciate your continued support and your kind words about buying direct and saving money. We look forward to helping you again in the future! 😊
Kind regards,
British Homes Direct
Not installed the panels yet however
Not installed the panels yet however, the website is easy to use, the prices are incredibly good value, the product was delivered on time and the panels look decent quality.
Didn’t buy the screws as they are incredibly expensive for such a small amount.
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Hi Steven,
Thank you for your detailed review! We’re pleased to hear that you found the website easy to use, the pricing good value and that your delivery arrived on time.
We hope you’re just as pleased with the panels once they’re installed. We also appreciate your feedback regarding the price of the screws and will certainly take this on board.
Thank you for choosing British Homes Direct! 😊
Kind regards,
British Homes Direct
Whole order delivered late not told…
Whole order delivered late not told until the day of delivery wouldn’t use again
July 28, 2026
Reply from Britishhomesdirect
Hi Gary,
We’re really sorry to hear that you were disappointed with the delivery experience.
We always aim to keep customers updated by SMS and email with the delivery information, including updates around the scheduled delivery and tracking on the day of delivery. We’re sorry if the communication on this occasion did not meet the level you expected.
We appreciate your feedback and apologise for the inconvenience caused.
Kind regards,
British Homes Direct
Reply from Britishhomesdirect
Hi Richard,
Thank you for your lovely review! We’re delighted to hear that everything went smoothly from ordering through to delivery.
We really appreciate you choosing British Homes Direct and taking the time to share your experience. 😊
Kind regards,
British Homes Direct
Price is very good value for money
Price is very good value for money, delivery was quick and efficient ! The delivery charge is fairly high but the service was very good. Super easy to install
August 7, 2026
Unprompted review
Reply from Britishhomesdirect
Hi Natasha,
Thank you for your fantastic review! We’re really pleased to hear that you found the panels to be great value, easy to install and that your delivery was quick and efficient.
We also appreciate your feedback regarding the delivery charge. Thank you for recognising the quality of the service you received. 😊
Kind regards,
British Homes Direct
Excellent range at a very good price…
Excellent range at a very good price the quality is very good and delivered fast will definitely buy again
July 27, 2026
Reply from Britishhomesdirect
Hi,
Thank you for your fantastic review! We’re delighted to hear that you were happy with the range, quality, pricing and delivery.
It’s great to know you’re planning to buy from us again. We really appreciate your support and look forward to serving you again. 😊
Kind regards,
British Homes Direct
Reply from Britishhomesdirect
Hi Michael,
Thank you for your lovely review! We’re really pleased to hear that you were happy with both the quality of our products and the customer service.
We truly appreciate your support and taking the time to leave us your feedback. 😊
Kind regards,
British Homes Direct
Great Communication
The delivery arrived on time, and the driver was extremely helpful. He kept us informed throughout, letting us know exactly when he would arrive, and even helped carry the item down to the area where it was needed.
Great service.
August 4, 2026
Reply from Britishhomesdirect
Hi Rodney,
Thank you for your fantastic review! We’re delighted to hear that your delivery arrived on time and that our driver was so helpful throughout.
We always want our customers to feel well informed and supported with their delivery, so it’s great to hear that everything went smoothly. We’ll be sure to pass your kind comments on to the team.
Thank you for choosing British Homes Direct! 😊
Kind regards,
British Homes Direct
Adore the outdoor panels
Adore the outdoor panels! Will be ordering more for the rest of the garden. Thankyou so much!
August 9, 2026
Unprompted review
Reply from Britishhomesdirect
Hi Zoe,
Thank you so much for your lovely review! We’re delighted to hear that you adore the outdoor panels.
It’s fantastic to know you’re planning to order more for the rest of your garden. We really appreciate your support and look forward to helping you with the next part of your project! 😊
Kind regards,
British Homes Direct
GREAT SERVICE
thank you British homes direct much obliged to you for my recent order the wall panels are brilliant quality and also delivery was top notch and on time, thank you.
August 7, 2026
Unprompted review
Reply from Britishhomesdirect
Hi,
Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with the quality of the wall panels and that the delivery was on time.
We really appreciate your kind words and your support. Thank you for choosing British Homes Direct! 😊
Kind regards,
British Homes Direct
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