The panels that arrived are currently looking excellent! Yet to weather them, but really happy with how they look and feel for the price I paid for them. They kindly changed the delivery date when I... See more
Company replied
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Review summary
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Ordered the premium wall panels in concrete colour & they are absolutely beautiful. Makes the living room feel warm without making it dark. We have panelled just the wall behind the tv & it’s made... See more
Company replied
Just had 12 240x60 dark grey slat panels delivered, nicely packaged in 4’s. Friendly driver but the packages are heavy so had to help him carry them into the house. Thankfully he could park right outs... See more
Company replied
It was really easy to find what we wanted on the website and place our order. We were a bit sceptical due to the acoustic panels being a lot cheaper than anywhere else but thought we would take a cha... See more
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4.3
Excellent
19K reviews
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Quality panels at amazing prices
Quality panels at amazing prices. Ordering was easy and they kept me up to date with delivery. Will definitely order from them again
August 5, 2026
Reply from Britishhomesdirect
Thank you Michael for your fantastic feedback! We’re glad you found ordering easy and appreciated the delivery updates. We look forward to helping you with your next project.
Delivery was bang on time
Delivery was bang on time, great paneling. A great purchase from start to finish, thank you.
August 4, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you Glen for your review! We’re delighted everything went smoothly from start to finish and that you’re happy with your panels. We appreciate your support.
None existent customer service or post sale assistance
Ita a shame i am having to write this review because it could so easily be 5 Stars. I received the panels and they looked great and went on really easily and i was very happy, however i also paid almost £100 for the lighting and this is where the problems started. Instructions were awful, literally just 6 cartoon pictures with broken english underneath that i can only assume had been translated from another language very badly. i managed to fit them and got them to turn on. Unfortunately i cannot get the on off / dimmer part to work at all and seeing as the default setting could light up the whole of wembley stadium i have to have them off. I have emailed, i have tried reaching out on social media and called the customer services number but no reply and the mailbox is actually full so you cant even leave a message so clearly lots of other people having exactly the same issues. There are so many companies out there now that offer these products at a great rate so do yourselves a favour and choose one that actually has a customer service team as this company lose all interest once they have your money so be warned
August 1, 2026
Unprompted review
Reply from Britishhomesdirect
Hi Rob,
Please accept our sincere apologies for the experience you’ve had with the lighting and, in particular, the difficulty you’ve experienced trying to get assistance afterwards.
We’re pleased to hear that you were happy with the panels themselves and found them easy to install, so we’re especially sorry that the lighting and the support you received afterwards have affected your overall experience.
We understand your frustration regarding the instructions and the issue with the on/off and dimmer function. We are actively looking into this and are sorry that you have had difficulty getting through to our team. We certainly do not want any customer to feel that we lose interest once an order has been delivered.
If you still require assistance with the lighting, please contact us directly with your order number so we can look into this for you and work towards getting the issue resolved.
You can reach us at **[info@britishhomesdirect.co.uk](mailto:info@britishhomesdirect.co.uk)**, call us on **+44 7706 181840**, or use the **live chat on our website**.
Once again, please accept our apologies for the inconvenience and frustration caused. We appreciate you bringing this to our attention and will actively look into getting this sorted.
Kind regards,
British Homes Direct
Appalling company
Appalling company, still waiting for order, ordered on 16th July, it’s now the 6th August, was promised order would now be here for the 5th August, still nothing. Phoned them again and was told it was going to be delivered on the 9th August, they do not care that they are holding up a job being completed.
The lady on the phone needs training in customer services, severe attitude.
I would not recommend this company and will never order from again.
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Hi Dean,
Please accept our sincere apologies for the delay with your order and for the inconvenience this has caused, particularly as we understand this has affected your ongoing work.
We’re sorry that the delivery did not arrive when you were expecting it and that you had to contact us again for an update. We also apologise if you felt the communication you received from our team was not handled in the appropriate manner. This is not the standard of service we aim to provide.
We understand your frustration and are actively looking into the circumstances surrounding your delivery.
If you still require any assistance, please contact us with your order number so we can review the delivery history and help further.
You can reach us at info@britishhomesdirect.co.uk, call +44 7706 181840, or use the live chat on our website.
Kind regards,
British Homes Direct
Item arrived well protected
Item arrived well protected
Good price and panels are good quality
Fast delivery
Will be ordering some more soon
July 31, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Kye. We’re delighted your panels arrived well protected and that you’re happy with the quality and value. We appreciate your support and look forward to supplying you again soon!
Great Quality
Great selection of panneling to choose from. Easy and straightforward to order. Delivery was quick and delivery driver was kind and helpful. Great quality panneling will be placing another order for a different room.
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you Keeley for your lovely feedback! We’re pleased you enjoyed our range of options, easy ordering process, and delivery service. We look forward to helping with your next room project.
Fantastic prompt delivery
Fantastic prompt delivery, fast and I love them!! So so happy
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you Lauren for your fantastic review! We’re so pleased you love your panels and had a great delivery experience. We appreciate your support.
Great prices for a great product
Great prices for a great product with plenty of options for everyone
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you John for your great review! We’re delighted you’re happy with our prices and the wide range of options available. We appreciate your support.
Great service!!
Great service!!! Panels are brilliant quality, thanks for everything ❤️
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you for your lovely feedback! We’re thrilled you’re happy with the quality of our panels and the service provided. We really appreciate your support.
Great
Delivery driver came in morning and couldn’t get hold of me so came back and delivered the same afternoon and left in my safe place
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you for your review! We’re pleased our delivery driver was able to complete the delivery safely and leave your order in your chosen safe place. We appreciate your feedback.
Very helpful they try there best to…
Very helpful they try there best to please but also great value
August 5, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you for your kind words! We’re delighted our team could assist and provide a helpful service. We always aim to offer great value and support our customers throughout their projects.
Delivery was prompt and handled with…
Delivery was prompt and handled with care and packaged with care.delivery driver was polite and professional am yet to put them up but look perfect please with service from start to finish
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you Katie for your fantastic feedback! We’re pleased your delivery arrived promptly and was handled with care. We appreciate your kind words about our delivery driver and hope you enjoy your panels once installed.
Highly recommended
Super happy with this purchase. Really good quality panels and swift delivery. We have placed 2nd batch of order! Highly recommend.
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you Maximus for your amazing review! We’re delighted you’re happy with the quality of your panels and delivery service. We really appreciate you placing a second order with us and recommending British Homes Direct.
Great product
Great product
Didn't get an update when delivery was expected
But definitely good value for money
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you for your feedback, Mellany. We’re pleased you’re happy with the product and the value for money. We appreciate your comments regarding delivery updates and will continue working to improve the experience.
Reply from Britishhomesdirect
Thank you Katie for your review! We’re delighted you’re happy with the quality and value of our panels. We appreciate your support.
Reply from Britishhomesdirect
Thank you Scott for your feedback! We’re pleased you had a very good experience with us.
Easy to order from arrived on time with…
Easy to order from arrived on time with no problems. Good product quality.
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you for your review! We’re glad you found the ordering process easy and that your panels arrived on time. We appreciate your kind words about the product quality.
Good communication of delivery and…
Good communication of delivery and helpful delivery driver.
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you Fay for your feedback! We’re pleased our delivery updates were helpful and that our driver provided a good service. We appreciate your support.
Excellent communication fast delivery…
Excellent communication fast delivery good quality panels would definitely buy again thank you
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you Laura for your lovely review! We’re delighted you’re happy with the communication, delivery speed, and quality of your panels. We look forward to helping you again in the future.
Amazing service
Amazing service. Panels are exactly what I wanted! Great price and delivered when said. Will definitely use again!!
August 6, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you for your fantastic feedback! We’re thrilled your panels were exactly what you wanted and that you were happy with the price and delivery service. We look forward to welcoming you back again.
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