Britline Reviews 270

I have held a Britline account for 17 months and find the customer service to be amongst the worst I have known for a bank. It is frequently impossible to speak to anyone on the English speaking service and the response to online messages can take 3 days

We had some queries, mainly over the choice of accounts which we needed and Sophie was very patient, knowledgeable and extremely helpful. The phone was answered promptly which is also a definite plus compared to UK banks.

Just spent 30 minutes with a delightful and knowledgeable chap by the name of Clym who guided me through sorting access to my online account. He also gave me valuable advice on managing my account so all in all, I am very happy with the service I have received and a big thumbs up to Clym ☺️

I had Britline Accounts for 18 years for my Maison Secondaire. During this period all of their agents proved so co-operative and helpful. I cannot single one one out as all were very professional and all spoke fluent English.
Having sold the house, I have now closed my account and my only criticism would be the time it took to complete the closure. All of my accounts were 'immediate access' and yet it took over 30 days to finalise matters.
That said, I would recommend Britline.

Helpful and understanding staff. They were friendly and patient with us and we were very grateful for their help.

I had been hacked! I called Britline, after 2 rings the phone was answered, by a human being! Alexander was very professional, immediately cancelled my card, ordered a new one and explained the other things I should do to protect myself. He was polite, professional and knowledgeable, it was a text book example of what great customer service should be. Thank you.

I have had continued difficulty using my debit card for online transactions. I have ample funds in place to pay for these purchases. i can withdraw cash and use my card when i am present. But I have had a litany of problems for 3 months when trying to order anything online. I am reduced to getting my husband to pay and then give him cash. It is ridiculous. Every time we contact Britline we are told it is fixed, and every time we find it isn't. It shouldn't be this difficult. These are straight forward transactions. Today i tried to use Paypal but once again the payment via my bank funds was blocked. I have now decided to withdraw the bulk of my funds, and open an account elsewhere for the majority of my transactions in the future. Been with then 20 years and frankly it has never improved from the basic.

Purchased our house in Normandy over 20 years ago and have always used CA and Britline. Always an excellent service and the closure of the account, due to selling the house, was simple and stress free.

My hubby and I moved to France in November 2024 year but decided to sort out our French banking arrangements before travel, to make the transition as seamless as possible. Our account manager, David Metcalfe was super from our first phone consultation, well before moving. Along with assisting in the set up of our current account, he helped with our car insurance, savings accounts and ensuring the process was simple. If we have any issues now, he is always prompt in his response, either by phone or email.
We would not hesitate to recommend CA Britline to anyone looking to move to France, as arranging French banking in advance, before arrival, makes life that much more straightforward. Having English speakers to navigate you is also great, for those who don't have sufficient French language skills to work through the system.

Sophie has been supporting us through our investments and has helped us with the process of converting our euros to sterling and bringing back to England. She explained the process in detail and was very reassuring. We followed the steps Sophie had outlined and our funds arrived without any delay. We were very nervous about the transfer but were reassured by Sophie.

Thanks to Diane for assisting with changing my security limits at short notice. I have now used Britline for 23 years and I have been delighted with the service. Highly recommend for Ex Pats in France.

We have just closed our Britline current account, which we've had since 2006, because, following Brexit, it was no longer sustainable to maintain our holiday home in France.

Throughout the eighteen years we've had the Britline account we've always found the team to be so friendly, courteous and helpful.

We cannot recommend them highly enough.

Thank you so much Britline.

We moved to France in 2013 and used Britline for all our banking needs. They were excellent in every way and helped us through many of the issues relocating in France. We thoroughly recommend them.

Fantastic service. Quick, clear and it all works! Really pleased with Britline and our advisor (Karen).

Our personal bank advisor responds quickly and is very supportive. We have banked with Britline for a number of years and the service is always exemplary.

We have been with CA Britline for 4 years and during that time have had numerous occasions to discuss our financial situation and plans with Sarah Wren. She has proved herself a source of incredibly valuable support, covering a range of bank products and services. It makes such a difference having advice that is professional, reliable, and relevant, delivered by someone who is so knowledgable and sympathetic. Sarah and her team are fantastic! She really understands our situation, brings real positivity to our conversations -- all in all a total pleasure to do business with!

Mr. Cunnington was so helpful and patient. He called me at the exact time planned and patiently talked me through the whole process of transferring Eur back to sterling. Furthermore, he then offered to handle the closure of my French account as he had all my details and could ensure the documentation was passed to the correct person. Cannot speak more highly of the help I received over the last couple of days. Thankyou so much.

This advisor spoke clearly and slowly to me. He was patient and thorough.

As a non-resident with a holiday home in France, I was looking for an alternative to my Societe Generale account because of the high annual non-resident charges now being applied. Britline offered what I was looking for and the service I have receieved for the transfer of account has been excellent. Although the account is online, I have had personal contact by telephone to set up the account and have named contacts for any follow up - something which disappeared from British banking years ago. Excellent service.

I am writing to express my sincere satisfaction with the exceptional service I received while opening a bank account at your institution recently. I have been hearing that it can be a difficult process for UK citizens to open a French bank account, but my experience was anything but. In fact, it was remarkably simple and seamless.

After submitting the necessary documentation, I was interviewed by Michelle Turner, who was incredibly kind, professional, and helpful throughout the entire process. She took the time to thoroughly explain the nuances of French banking, which was invaluable as it does differ from the UK system. Her patience and clarity made the whole experience stress-free.

I honestly cannot recommend this bank enough. It was a no-hassle, straightforward process from start to finish, and far exceeded my expectations.
I would especially like to extend a massive thank you to Michelle for her excellent guidance and assistance. Her professionalism and welcoming demeanor made the whole experience a pleasure.

Thank you again for your excellent service.