I asked for a quote for our holiday to Egypt and our rep took the time to work out every detail and send it across as soon as she had it done. When I asked her if she could get the price down, she ad... See more
Company replied
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Review summary
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Reviews shaping this summary
Found a fair priced holiday through Broadway Travel in Corfu. Once we decided that the hotel and package was suitable the process was very quick and easy to complete. Documents were made available of... See more
Company replied
Second time using Broadway and once again I can't fault the service. Kelly, Natalie and Donna were superb. Covering each other through the process even when one of them finished to go on leave meant... See more
Company replied
Phillip was clear,helpful. and patient: a simply marvellous guide and polite, respectful ,kind sounding man. Our internet connection is poor but between us he booked my holiday . What a star!
Company replied
Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy website
Easy website, very easy to follow and use. Prices lower than other companies. Nothing to complain about so far. Hopefully it stays that way.
July 13, 2026
Reply from Broadway Travel
Thank you for taking the time to leave your review, we are delighted that you found our website easy to use, however please remember that we are here to help should you have any queries. Happy holiday countdown - Team Broadway Travel.
Easy and straightforward to book and…
Easy and straightforward to book and nice to have a number to contact should we need it.
July 13, 2026
Reply from Broadway Travel
Anita, many thanks. Your review is very much appreciated - have a wonderful holiday - Team Broadway Travel.
Evie and Nicola
Evie and Nicola booked our cruise and the experience was so easy, they were both really friendly and would definitely recommend!
July 14, 2026
Unprompted review
Reply from Broadway Travel
Lucy, thank you so much, we agree that the girls are fabulous! Have a wonderful time onboard - Team Broadway Travel.
Reply from Broadway Travel
Thank you John, we really appreciate your review and agree that Tina is wonderful. Happy holiday countdown and don't forget that we are here to help should you have any further queries - Team Broadway Travel.
Reply from Broadway Travel
Thank you Aksana, we really appreciate your wonderful feedback. Have a fabulous holiday - Team Broadway Travel.
Broadway travel is the way to go
I honestly can’t recommend Broadway Travel highly enough! They are always my first choice when booking a holiday, they consistently find the best deals. The customer service is absolutely exceptional – everyone is so friendly, knowledgeable and genuinely goes above and beyond to make the whole process effortless.
From finding the perfect holiday to taking care of every detail, they make everything so easy and completely stress-free. I’ve booked with them several times and have never been disappointed. If you’re looking for fantastic value and outstanding service, Broadway Travel is the place to go!
July 2, 2026
Reply from Broadway Travel
Thank you so much for your wonderful review and for your continued trust in Broadway Travel.
We're absolutely delighted to hear that we're your first choice when it comes to booking a holiday. Knowing that you've returned to us time and again, and that we've consistently been able to find great-value holidays for you, means a great deal to the entire team.
Your comments about our customer service are especially appreciated. We pride ourselves on delivering a friendly, knowledgeable and personal service, and it's fantastic to know that our team has helped make every stage of the booking process smooth, simple and stress-free.
Thank you for your loyalty and for recommending us so highly. We look forward to helping you plan many more memorable holidays in the years to come.
Impressed
I was frustrated with all the major holiday websites and started an online chat with Iantha (recognised the company name through Travelzoo) - I got frustrated too and she took the initiative to call me. She went through everything super patiently and efficiently and we have just had an amazing week in Crete. Will definitely be coming back to you guys!
July 3, 2026
Unprompted review
Reply from Broadway Travel
Thank you for sharing your experience with us.
We're delighted to hear that Iantha was able to turn your holiday search around after your frustrations with other travel websites. Taking the time to pick up the phone, understand exactly what our customers are looking for and provide personalised support is what great customer service is all about.
It's wonderful to know that Iantha's patience and dedication helped you find the perfect holiday, and even better to hear that you went on to enjoy an amazing week in Crete.
We'll be sure to pass your lovely comments on to Iantha – she'll be thrilled to know she made such a positive difference to your booking experience.
Thank you for choosing Broadway Travel.
Very helpful answered all my queries…
Very helpful answered all my queries and, very accommodating with me as I'm not good at technical things and really made things easy for me
July 11, 2026
Reply from Broadway Travel
Thank you for your lovely review.
We're delighted to hear that our team was able to answer all of your questions and make the booking process feel simple and straightforward. We understand that technology isn't everyone's favourite thing, so it's wonderful to know that you felt supported every step of the way.
Helping our customers feel comfortable and confident when booking their holiday is incredibly important to us, and we're so pleased we could make things easier for you.
Great customer service.verry…
Great customer service.verry helpful.Used broadway many times.
July 4, 2026
Reply from Broadway Travel
Thank you for your fantastic review!
We're so happy to hear that you've received great service from our team and that you continue to choose Broadway Travel time and time again. There's no better compliment than the loyalty of our returning customers, and we'd like to thank you for your continued support over the years.
Knowing that you've had positive experiences with us on multiple occasions means a great deal to the whole team.
Thank you for your loyalty and trust in Broadway Travel. We can't wait to help you book your next amazing holiday!
Very easy booking procedure
Very easy booking procedure. Clear and straightforward. Amazing value for money. Would use again!
July 11, 2026
Reply from Broadway Travel
Thank you so much. We're delighted to hear that you found our booking process easy, clear and straightforward from start to finish. It's even better to know that you felt you received great value for money – that's exactly what we strive to deliver.
Reply from Broadway Travel
Thank you for your kind review.
We're so pleased to hear that Fred was friendly, professional and able to help with your booking. We'll make sure your lovely feedback is passed on to him.
Thank you for choosing Broadway Travel, and we hope you have a fantastic holiday! 😊
Cruise holiday
Ayesha the girl that organised our cruise package could not do enough for us was friendly and helpful
July 9, 2026
Reply from Broadway Travel
Thanks so much. We're delighted to hear that Ayesha provided such friendly and helpful service while arranging your cruise package. Going the extra mile for our customers is what we strive for, so it's wonderful to know she made the booking process a positive experience.
We'll be sure to pass on your kind words to Ayesha.
Thank you for choosing Broadway Travel.
Straight forward easy booking
Straight forward easy booking, options of how to pay very quick
July 10, 2026
Reply from Broadway Travel
Thank you for your review.
We're so pleased to hear that you found the booking process quick and easy. It's great that the different payment options worked well for you too.
Thank you for choosing Broadway Travel. We hope you have a fantastic holiday!
Trusted travel agents
Booking process was simple, and package was much cheaper than with the "big" travel companies. Third of not my first time using Broadway Travel, and they have always been friendly and helpful.
July 2, 2026
Reply from Broadway Travel
Thank you for your review.
We're delighted to hear that you found the booking process quick, easy and straightforward. It's also great to know that the flexible payment options worked well for you.
We hope you have a fantastic holiday and look forward to helping you again in the future.
Called to enquire about making a…
Called to enquire about making a booking...customer service advisor was very helpful...
Went through the booking confirming our choice. Booked holiday, flights...given direct line for any questions. Excellent service as always.
July 2, 2026
Reply from Broadway Travel
Thank you for your fantastic review.
We're pleased to hear that our team was able to assist with your holiday enquiry and make the booking process simple and straightforward. It's great to know that you felt well supported throughout and that having a direct point of contact for any future questions has given you added confidence.
We really appreciate your continued loyalty and are delighted that you've once again enjoyed a positive experience with Broadway Travel.
Thank you for choosing us, and we hope you have a wonderful holiday.
Price and quality cant easily be beaten…
I used broadway travel after being redirected from another source, I always check broadway for great offers..I get sent some great offers too , which normally beat all the other travel firms in price.The booking process is so simple too.
July 9, 2026
Reply from Broadway Travel
Thank you so much. We're thrilled to hear that Broadway Travel remains one of your go-to places when searching for great holiday deals. It's fantastic to know that our offers continue to provide excellent value and compare so well against other travel providers.
We're also pleased that you found the booking process quick and easy. We believe finding and booking your next getaway should be simple from start to finish.
Thank you for your continued support and for choosing Broadway Travel.
Absolutely brilliant company
Oh, absolutely love. Broadway travel isn't nothing. They won't do for you.Excellent would recommend them to anyone
July 9, 2026
Reply from Broadway Travel
We love you too. We're thrilled to hear that you've had such positive experiences with Broadway Travel and that you would recommend us to others. Providing great-value holidays and making the booking process easy and enjoyable is exactly what we aim to do.
Your kind words mean a lot to our team, and we're delighted that we could help you find the right holiday at the right price.
Thank you so much.
Very good service and very helpful with…
Very good service and very helpful with booking my trip
July 9, 2026
Reply from Broadway Travel
Thank you for your lovely review.
We're so pleased to hear that you found our team helpful and enjoyed a great booking experience. There's nothing better than knowing we've helped make planning your trip simple and hassle-free!
Thank you for choosing Broadway Travel. We hope you have an amazing holiday filled with wonderful memories, and we can't wait to help you plan your next adventure.
Communication was on point and the lady…
Communication was on point and the lady that was helping me was bloody amazing. Her name was aeysha.
July 9, 2026
Reply from Broadway Travel
Thank you so much for your brilliant review!
We're thrilled to hear that Aeysha was "bloody amazing" 😊. Providing excellent communication and making sure our customers feel looked after from start to finish is exactly what we aim for, so it's fantastic to know Aeysha delivered such a memorable experience.
We'll be sure to share your kind words with her – feedback like this really makes our team's day!
Thanks for choosing Broadway Travel.
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