British Telecommunications plc Reviews 169

Around September they increase the line rental and around April they increase the call charges .
Why on earth pay through the nose for BT when you can get the same service elsewhere cheaper .
I got fed up with my parents getting a £54 a month bill for very little use , switched provider and now it’s £24 .
Same phone number , same broadband , just cheaper .
It’s true to say there’s no loyalty for customers , and Iv certainly none left for BT .
This had to be the most satisfying switch Iv ever made .

Beware. Each time that they fail to sort the problem that you pay for, they write on your file that you are happy and restart 24month contract. They don't communicate this with you. I have virtually no broadband (or speech signal). They cannot fix and they will not offer any options. I do all the research and suggestions. They do the above ie fail, say you are happy and that problem resolved. How can I ever get out of this? I'm trying for unlimited data with rolling one month unlimited data and a mifi router. Loads available. Just take a look for recommendations on social media.

been with this company all my life and hated them from day one.easier not to change.just took out a new 2 yr contract..been missold.lied to and had a call booked today from the complaints department.i assured them last week they wouldn't call but they didn't believe me.low and behold no call..utter contempt for there customers.staff know not what they are selling or care what they are selling.only interested in meeting targets..no longer British telecom.i will say no more..still cooling off period for me .will be gone tomorrow..well done bt..another fine customer you have managed to lose.keep up the good work.oh and you are the most expensive.as i said was easier not to move.please please avoid these imposters if you are thinking of moving.

I want to say a huge thank you to a wonderful person named Kirsty (Based in Stockport - The billing team). She is professional, kind. prompt and customer centric. She is very empathetic and has such great customer service skills. She is management material and I want to say a huge thank you to the star that she is - thank you Kirsty xx

She should be given a bonus or a raise, you can't afford to lose such people BT..

Miss-sold broadband package - beware! I took out a broadband package with BT, had fibre installed only to find I have less WiFi coverage than with my old provider Plusnet on the old copper system. Tried to get this issue sorted. BT not interested saying I was sold package by EE. This was the first I knew of this as at no point was I told this, even though all correspondence and account is with BT. I spent from 9.30am to just before 2pm trying to sort the issue. I was on hold at one point for 1 hour 53 minutes after which all that had happened was a transfer to EE who promptly cut me off! BT are blaming EE for this error and have in no way helped sort the problem. I asked them to listen to my phone conversations about how it is clear that I have been miss-sold a fibre deal. I am now left with poor WiFi in just a few rooms and have no idea where to go from here. The person who kept me on hold why he was so say sorting the issue with his manager and EE didn’t ever leave any notes on my file when I phoned back. Disgusting customer service. I am appalled that a company like BT can treat customers like this - avoid using them, Plusnet & EE, as they are all under the same umbrella and have conned me into something that is beyond useless!

In all my dealings with water, electricity, gas companies, in fact any company providing any service - I have never ever come across a more disorganized company as BT. The outreach staff have zero idea what the BT Customer Service Teams are doing nor visa versa. The difference in quality of Customer Service advisors is staggering, I have had to call them so often to get my internet up and running that hang up within the first 3 minutes if I feel I have been connected to a bad quality staffer and call again hoping for better luck with my next advisor...

Still waiting for my broadband to be set up, its been 10 days now. I wish I had gone with Vodafone

I have been with them for over 20 years. I sometimes struggle to understand the bad reviews. BT services, (telephone, internet, mobile etc) support are great. Once I had a support guy rude on the support team, I complained, they dealt with it. Can't avoid having idi*** on your team can you!? it's how you deal with them. I will be staying with BT. Halo product are a killer, recently my modem packed up. I was sent a mobile modem router and my work during covid did not stop.

Three no show
Three times they did not show. Tried to call and find out what was happening. Some very rude guy called Wakja (?) slammed the phone down on he

Just BAD

Appalling company

You should be ashamed of yourselves! House of students now onto 5th postponed date and over a month waiting for wifi instalation. You've taken two payments from them though! They are unable to access their courses. They are sick of false promises. Appalling service.

My company has now finally got BT out of our lives.
The service from this supposed flag ship British company is appalling in the extreme.
After our contract end they nearly doubled our account total without informing us that our contract was nearing it's end.
My accounts dept picked up on it but not until BT had charged us two months at this ludicrous amount.
After many angry phone calls, which I may add where switched to Singapore(no disrespect to the indigenous population) but, when a person wants to take a product from this awful company you are put through to a British call centre when you have problems you end up on the other side of the world speaking to call staff who's first language in NOT English. Philip Jansen hang your head sir.
My wasted time and raised blood pressure is not compensated for by the small reduction in charges and not being able to make myself understood by the foreign call centre.
What really gets under my skin is this British company does not learn from bad reviews nor do I think they even take notice of them or even care.
The millions spent promoting BT and customers acquisitions would be better spent by giving good customer relations and services.
PHILIP JANSEN you need to read some of these reviews and learn from them.
YOUR CUSTOMERS ARE NOT HAPPY ONE LITTLE BIT.

The story with this useless company continues. It now the fourth time they have not turned up to install my broadband and phone line. Do not use them.

they have charged me twice for the same internet line and then said i have paid the bill! This is ridiculous.

To be sure if you’re a normal bod BT may be grand for you but if you’re a crip then walk away now. They charge premium prices and force you into debt and then strongarm you you into paying every red cent that they claim you owe them. If you don’t roll over me & stump up they will disconnect you. That is real, freaking odd, as me (being deaf & crip) only uses the phone for textrelay calls or emergency calls, when the ambulance needs to be here this very sec! My read is that, the more you rely on the line, the more BT pulls figures out of the air, to throw at you. PAY or DIE! With my handicaps that is a real threat.

Here is a e mail I sent to the CEO of BT on the 18th August 2021. I’ve had no reply from this man or from any of his understudies. I didn’t want to pester the CEO of BT but had to because my issues are not being resolved, even he cannot be bothered, so looks like another disgruntled customer who receives a very poor service.

Dear Mr Jansen

Please accept my apologises for having to contact you. I cannot get the answers or solutions to rectify the issues I have been having since coming back to B T on the 29th April 2021.
My contract clearly states my stay fast guarantee download speed is 29Mbps and a maximum download speed of between 32Mbps and 35 Mbps. I have had as many as 5 or six open reach engineers coming to my property all giving me conflicting reports of my service not to mention lies, I have actually said to B T customer service is it part of the engineers course to be able to lie convincingly, I guess not.
I have three members of your staff who were dealing with the broadband issues category say they would call me back when they were back in the office to enquire as to whether my issues had been fixed! These people never called back so I had to repeat the complaint process over and over again, they should be on the recorded telephone conversations I can go on, all my complaints are recored. Would you please instruct someone to review my complaint and rectify this situation. I still have issues with the wifi speeds and interference of TV programs and programs only part recording, all of which my guaranteed speeds have never been met, this to me is miss selling of a product.
To conclude B T are not fulfilling my paid contract with you, I have run out of corners to be passed on to, not to mention my patience which is wearing very thin.

Kind regards

Internet and landline go down. Engineer arranged .... waited in 5 hours. NO SHOW. Chat line said they were coming. Then they said the engineer had tried to access prprty twice - NOT TRUE. Then changed to tried ring twice - presumably the landline that broken!!!. Rearranged next day after 'dialogue'. Waited 5 hours NO SHOW. Apart from the broken service its the rubbish they fire at you and just take you for fools!

On 31st July I contacted BT to establish when my existing contract expired as I wished to change my supplier. To a supplier that was charging less than BT.

I was advised that I could improve my service by updating to Halo3, which BT emphasised would be at no cost to me (except £9.99 for a new hub).

When I received the confirming email the cost of Broadband had gone up by £0.51 and my phone package by £3.55

On 3rd August I cancelled the upgrade and refused delivery of the new hub.

On 4th August I verbally agreed to a new deal with BT at a reduced cost, in respect of which a confirming email was never sent.

On 5th August BT then imposed a new deal which included a price increase of £0.16

Had BT been honest and told me that there would be a small price increase then I would never have agreed to it.

I now cannot wait to change me telephone service provider

If I could give no stars I would. Massively messed up our transfer of service when we moved leaving us with all the kit and no broadband which they apparently reinstated at our old address. They sent a 4G hub so we could work from home while they placed a new order….sent it to our old address. You couldn’t make it up. We’re now up and running with broadband. Paying more than we were at our old address where we had fibre to the premises and no sign of the promised compensation. Plus you waste hours on the phone in a queue and when you finally talk to someone they send you back to the start of the queue because they can’t deal with the issue. How any company can get a simple move so wrong is beyond me completely.

On June 2nd I was contacted by me very worthy broadband supplier(EE) to say they were discontinuing their broadband based tv service & recommended partner company BT. I reluctantly agreed (having dealt with BT in the past). The deal was done & orders raised on the day. Email confirmation from BT received, the forecast switch-on date being June 10th. To cut a vey long story short, the kit arrived on the 9th, was plugged in & activated on the 10th. All was well (or so I thought). On June 12th I had occasion to phone home on the landline only to be told the number no longer existed! On arrival home I confirmed the line had been discontinued & broadband disconnected. On contacting BT I was assured they would
investigate the situation. After 2weeks the landline was reconnected - with a new number, which took a further 3 days to resolve. To this date (Aug 4th I still have no broadband connection & BT cannot explain why - or indeed when it will be reinstated. To date I have spoken to upwards of 20 different (very sympathetic & polite) people & spent at least 10 hours of fruitless time on the phone trying to resolve the issue. I can’t go to an alternative supplier as Openreach hold all the cards on landlines & it’s apparently their inability to solve the problem that’s causing the issue. I had a text from BY yesterday evening confirming there was no response from Openreach to the escalation that had been raised against them & a recommendation to wait until 9th Aug for a further update!! We run a holiday let business which relies on online bookings which we are trying to support manually. I’d recommend anyone to think very seriously before opening a new account with this dreadful organisation.