Bubs Warehouse  Reviews 

Terrible customer service boxes arrived late and were damaged in transit. When I asked for a refund they told me I had to return it to chi na when the original package and company is listed as being in Ontario California, total rip off do not purchase anything from this company.

very disappointed with the service tracking showed it had attempted delivery when it hadnt I emailed customer service three times and the courier company with no reply at all. the product showed up today and the box was torn should be glad I actually received it.
would never recommend or purchase from this company again.

Absolutely terrible experience! I have ordered a product from them, when it arrived the sizing was completely off, I have contacted them for a return, but apparently they DO NOT DO RETURNS!! Now I'm stuck with an unusable item that is half of the size i need. Do not order anything from them.

I wanted to buy an umbrella stroller for when my granddaughter stays with me. I went onto BW page that sells strollers and found one for $90.
30 years ago you could buy an umbrella stroller for $40 so I thought that was about right price wise.
What I had actually bought was a part for a stroller. When I asked about returns of unopened product they told me they didn't do that, unless the product was faulty. I think their advertising was deceptive but whatever I'm stuck with a part of a stroller I don't have.

I ordered 2 items for my grandson. They claim they were delivered, they were not. They refuse to give me proper tracking information, what they did send me was inadequate and obviously a scam.
They are not resolving this situation. I feel this company is a scam.

Waited for a month wasn’t updated that my order was returned, no one would reply back to me and there is no contact number wouldn’t even rate this half a star but there is no option for that . Don’t recommend ordering again from this company shame my $50 is now lost

Was considering buying from this company. After reading numerous gas lighting and straight out rude replies, to their own paying dissatusfied customers on this website I have decided to take my business elsewhere.

Our baby is face planting and into the mattress, tried absolutely everything and found a round sleep positioner which I ordered. Whilst waiting for it to arrive, I had a call with SIDS to ask for help, they advised that item is unsafe because gaby can roll in it and not be able to turn back and it is not to be used under Australian SIDS guidelines.

Long story to get here but one of my previous emails sums it up below. They advertise on the website that they accept returns but then lie about every thing to avoid at all costs. I went to Fair Trading and they said to them in writing they would of course happily accept a return for credit, (after adding another redirection the opposite way this time to try make me pay more postage). But have since refused to respond to any emails for over a week - but can respond to Fair Trading immediately with lies. See below!

Hi Kiara,

Let me understand you here, (my reason for return was the item was deemed unsafe by sids and I was told I’m not allowed to use it - recorded government conversation with qld health).

1) Firstly Bubs Warehouse refuse any return for change of mind despite advertising it on the website, including refund or credit or exchange because of distributors and not paying double postage - to which I offered the solution of returning to sender or changing delivery address mid transit - something we do often in e-commerce.

2) Then the next attempt to refuse is basing it on the condition of the item, wanting to see pictures to see if it was in the same condition as to whether or not you’d accept it.

3) Then, after it being still at the post office in the box brand new unopened, the next attempt to refuse was saying that your supplier refused so you refuse any return whatsoever.

4) Then finally, your last refusal of return was based on “due to the nature of the item”.

5) Now that fair trading has brought it to your attention and it’s already been sent return to sender of the supplier, you are happy to offer the credit after you contact them to arrange me paying more postage to send it to elsewhere.

Why was it refused at first and why did you not tell me a return address when I asked and offered the solution to send it to for a credit?

Are you aware of how bad this customer experience this is and that you are blatantly refusing your own return policy? Why advertise a policy on returns for change of mind, if you don’t actually allow any return whatsoever, and waste all of our time going back and fourth with reasons and questions of at the end of the day you would refuse all anyway?

I’d like a reply with an explanation and what your next steps are to resolve this?

Yana

And they get your item back, then refuse contact, they have a dodgy fake phone line that goes nowhere, refuse to give a credit or refund then ignore your emails after fair trading! They’ll end up shut down soon with all these horrific reviews!

The worst business I have ever come across!

I have ordered a children battery operated car paid about $ 300, we got it after long time of waiting. Finally when we got the stuff it assembled and connected as per the instructions. It wasn't working from the moment it we assembled . Since then we were trying to contact them and we were up and down sending messages, now they don't even responding. Please do not buy their products as there is no real person to speak or no office to contact. I'm still fighting and complaining to ACCC

A seriously dodgy company that should be avoided. They're quick to tell you - in big print I might add - that they're 100% Australian owned. Their truth however is hidden in a screed of fine print that they COUNT on the average customer not reading through. And honestly, why should they have to if a company is being honest and transparent?

When confronted about selling items that are NOT located in Australia, they respond with statements like: "we have Australian brands in stock, you should have bought one of them!" The thing is, they don't actually TELL you what's Australian on their website. So unless you're a clairvoyant, you're going to get caught out and end up buying cheap, poorly made garbage from China. That's really what this company is all about....cheap, nasty stuff from overseas and lengthy delivery time frames. The words "100% Australian owned' don't mean much when they can be casually thrown around by anyone and everyone who chooses to do so....

When you challenge Bubs Warehouse about the Chinese garbage you've been conned into buying they tell you: "If you prefer designer quality, we encourage you to support any of our 80+ designer Aussie brands in store!" The average customer is looking for reasonable quality at a reasonable price - not designer brands. They're certainly not wanting to buy items made from threadbare material with crooked seams!

If you're reading this, let me assure you that every word I've written is factual. I can't stress enough that you should avoid giving these people your money. When you buy from them it is at your own risk! If you MUST buy from them, use PayPal. Despite thinking they're untouchable when it comes to PayPal disputes, PayPal WILL look after you if you get shafted by these people.

***EDIT*** - 2 weeks after my purchase one item still hadn't been dispatched. I had to contact this shonky business twice before somebody bothered to answer me. I was told they couldn't supply the item and they'd given me store credit. In order to use that store credit I'd have to pay for more postage on whatever I bought with it. So herein lies another lesson: Bubs Warehouse are NOT willing to give you a refund for any reason, not even if they can't supply whatever it is you've paid them for. If you've had the sense to use PayPal though, then you'll be okay. Simply lodge an item not received dispute and they will force Bubs Warehouse to give your money back.
Better still, just don't buy anything from them!

This company is a massive con. They claim to be Australian however they shop from China.

Any issue with sizing is met with a customer is responsible even though ordered correctly. The show sizing is not even close to what it should be. Customer service is terrible.

Do not buy from this site!!

Awful. Ordered a product from the UK to be delivered to Australia. Tracking shows item hasn’t moved in China since Christmas Day. When asked for a refund Just send a stock email blaming coronavirus and refer to their shopping details, no interest in solving the matter . Dreadful customer service avoid !!!!

I would say that if you have a problem with a product, do not rely on customer service being helpful. I have requested a return address in every communication. I have been directed to facebook messenger(I dont use) and I have been directed to another website to fiddle with video size and all I have requested from the start was a return address. They seem unable to provide an address for themselves and instead are lazy and pass you straight on to the distributor. No customer service standards.

They ship their products from China and it takes over 2 months. they don't inform the customers of this until it is too late and then refuse to refund.

If there was a 0 star option i would give that! Waiting 57 business days for my item still nothing. Customer service is absolutely horrendous. The lamest excuses ever. Cant provide you with shipping information. Wont refund. Scam scam scam scam scam! I have messages to prove how pathetic this company is. Only positive reviews are paid reviews or bribed reviews! DO NOT BUY from this place!

BUYER BEWARE!!’ I waited two months for a polyester romper advertised as cotton blend topped off by dismissive customer service.
Was a waste of time and money as I didn’t get it in time for my daughters Birthday and I ordered it 6 weeks ahead of time. ! I would not take the risk with this company as you can’t trust! It’s apparently 100% an Aussie site yet my item took nearly 8 weeks to arrive. At no time during the shipping process was I informed of this. Apparently I should of read the about us and faq page before ordering. Not only did they even go over their maximum quoted days but the customer service was less then helpful. Rude till I opened a PayPal claim then all of a sudden they were at least nice. Very misleading
Product Quality Low

When you order from a company you think its coming from that company unfortunately I trusted bubs warehouse in providing that but they didn't and its coming from God knows were from some supplier so from what I've now read its probably wish or alixpress and I didn't read the small print so stupid me but fo for 6 weeks now my package is stating on airline departing country I've messaged multiple times they are on help just use the its still with in the delivery time.

DO NOT BE LIKE ME AND ORDER FROM THESE SCAMING PEOPLE

Ordered on the 4th of October and still waiting. I emailed them to cancel my order... Reply was: Hi Hilda,

As per our Refund Policy, we unfortunately don't do cancellations on change of mind orders.

Yeah I changed my mind because by the time my grand daughter gets them she wouldn't need them 😕

So I suggest anyone buying from this site need to read reviews.

Worst customer service experience ever!

I had a genuine complaint about the safety of an item. They eventually agreed that the item was unsafe and removed it from the site, but only after I published a review on another site.

In the meantime, my urgent pleas to remove the item were ignored, emails went unanswered, and the product remained on sale.

My negative review was met with an offer to refund in exchange for a five star review! No mention of resolving the actual safety issue.

Subsequent emails were astonishingly rude, and unbelievably blamed Covid delays for the months it took to resolve. This was not a shipping delay that may be reasonable due to Covid - they just needed to email the supplier!