Bubs Warehouse  Reviews 

I would like to share MY experience with bubs warehouse. I placed a order over a month ago and have followed up numerous times with the team to be told its on the way. I was informed today it hasnt even reached Australia yet! Now im fully aware of Covid delays but seriously 4weeks plus?? Mmm i asked the team could i please have details on how to return items and have a refund or at least exchange for a bigger size and was told NO, its not profitable for them its double handing! All i know is my money was taken and iv no items!! Thats fact 😔 When i say shop local i mean purchase the clothes from a local store and have them delivered to you (not from overseas) YES i am aware bubs warehouse is Australian 100% owned however the items are coming from overseas. Hopefully my items arrive and i can pass onto someone in need!!

Don't order unless you read the fine print and are prepared to wait a ridiculous amount of time. No doubt they will respond to this with their usual spiel about Covid-19 and how they share frustrations, but waiting 60 days for an item is a joke and most other companies don't seem to have the same issues with shipping as this one does. This company uses very clever wording to lure in customers and I'm sure I'm not the only one that feels deceived. How many people actually read the "about us" section before checking out when online shopping? Customer service reps are also rather condescending and seem to enjoy antagonising already frustrated customers. I was also blocked from their facebook page after I noticed that negative comments were being removed and asked if they were deleting them. After my disappointing experience with them, I 100% believe the comments I have seen that say they have been offering incentives for positive reviews to counteract the recent negative ones.

#edited to add that after waiting a ridiculous amount of time for this expensive product (Le Queen nappy bag), it broke after less than 4 weeks use. I don't even have the energy to chase them for a refund.

I've been waiting over 3 months for my items to be delivered - even with Covid-19 this is excessive.

I thought I was buying from an Australian company but it turns out their products are all imported. If you want to buy Australian, make sure you check the fine print.

With the delays from COVID19 really slowing down my parcel getting to me, I had some queries as to how much longer I was going to have to wait.

I emailed the customer service team and they were more than happy to answer any questions I had, and reassured me my parcel would eventually arrive.
27 days after my order had been sent, my order arrived and I was very happy with the quality of the items. I want to thank Bubs Warehouse for having a responsive team

Purchased some clothes for my daughter. They fit really well and didn't shrink after washing. Never disappointed from this website, good customer service, dispatched on the same day, delivered on time every time.

The products I bought for my baby are just what I expected and it arrived quite quickly despite the delays due to COVID-19.

I highly recommend Bubs Warehouse! I received my order within the expected time frame, and the items I purchased were exactly how they were described.

Will definitely purchase from here again! Thank you Bubs Warehouse for a pleasant purchase experience

Today is June 3 and I ordered on April 8th. To date only have of my order has arrived. Only response is “it is out of our control”

This store doesn’t even deserve a star. Be warned don’t buy expensive items through this store as you may not receive them, and they won’t give you a refund because you haven’t received them🤷🏼‍♀️Worst customer service... I’m still waiting for x3 of my items that I ordered at the beginning of the month and they still have not arrived....

Bubs warehouse my name is not Tanya ?? So how do you know if my items are still in transit when you got my name wrong, it’s been 2 weeks after posting this review and still have not received my item and you won’t Even give me a refund???

Bubs warehouse bribe customers for 5 star reviews by offering to refund the price of your item in exchange for a positive review. Dodgy company who have terrible customer service reps.

I ordered a baby coverall bib for my baby girl Amaiya. I feel lucky to have such a bib for my little darling.
They delivered in exact time that was given the arrival time. It was real quick.
I'd like to thank you for your discount (10%) at my first order and for the bib.

Thank you Bubs warehouse. I appreciate your great customer service and great quality products.

I have been ordering from Bubs Warehouse for years and they have reassured quality every time. I love seeing my twins wearing these clothes because of their bright colors. My little ones are a mess so I have to wash the clothes a lot, these clothes still come out as fresh and new every single time.

Not impressed. I ordered an infrared thermometer on 29/3/20. Two months later, it still hasn’t arrived. The last email I had from Bub’s Warehouse basically said “ It’s in transit. We don’t know where it is. Sorry. Maybe Customs has it.”
Surprisingly, I had no response from them to my last email requesting a full and immediate refund for non supply/ non delivery of goods.
I’ve since bought an infrared thermometer from an Australian online company who managed to deliver it within three days.

Be very careful before ordering from this company. They are dishonest and unethical and use Covid-19 as an excuse for their poor service. They make you wait 60 days before they will even "discuss" a refund for undelivered items. Personally I will never buy from them again as I chose to do so as they presented themselves as an "Australian" company, not just an importer (I of course realise that some items are sourced overseas but expect "in stock" to mean that they are at least in the country!).

EDIT* This company is pathetic and deals with its customers with disrespect. The replies we have been getting are just completely unprofessional. You can’t blame covid19 for a item them hasn’t arrived for over 2 months... The tracking number you have given us clearly says that the item has not even left the country of despatch so unless you gave us a fake number and you know more than what the tracking is displaying on the website your comment about the ‘item leaving singapore a long time ago’ is a lie.

My mum ordered through this site and has only experienced extremely unprofessional poor customer service. She ordered a thermometer over two months ago and it has still not arrived. The company has said they won’t give any refunds or even send out another item. Bought from this company as thought it would come quick as it said it is Australian. WE ALSO CAN NOT CONTACT THEM BECAUSE THEY HAVE BLOCKED US ON FACEBOOK AND REFUSE TO ACCEPT PHONE CALLS.

Just like a lot of people on this site we purchased a thermometer from this Australian company and paid a premium because we thought the stock was in Australia. Ordered March 21st, we have been in contact with them a few times, very rude customer service by the girl, requested a refund but told they are within their rights to refuse. We have ordered other items from China around the same date and received a month ago, covid is no excuse. Still have not received the item 64 days since the order or 9 weeks we are told tonight it should be arriving any day. We requested a ‘no later than date’ we are told two weeks more so by the 7th of June we should have it. We requested a full refund if it turns up after this date, and they have agreed. The person we spoke to tonight, not sure if the same person, but was pretty unsympathetic at best for most of the conversation until the end when they wrote ‘🤞fingers crossed it arrives soon’. We told them this should be their new slogan ‘fingers crossed it arrives in 2 and 1/2 months.’ I hope the product is not as bad as the service. Definitely last time we shop here and unfortunately for bubs warehouse our twins are arriving in 4 months and will be posting this review on our personal Facebook page for our family and friends to share.

Another company hiding behind the covid 19 I put my order in over 2 months ago I ordered it because it was in stock and they are in Australia after I placed the order the tracking came through for 13-39 days there stock comes from overseas which they don’t tell you. Many emails back and forward they said give it 60 days which is today now they are saying it’s still coming so over it have asked for a refund which they refused I will never deal with this company again it is shocking how they keep letting this go I will be taking this further not happy

After reading this reply what a joke no one in there right mind waits months for delivery very bad for business and going by the reviews they have upset a lot of people not a good thing to do for your business these days

Amazing how the company can hide behind the corona vírus ??? If you can’t deliver the product you should sell it , or let the costumer know about it before we buy or at least give us the money back . I bought it from you because you are in Australia . So I tried to avoid the delay and paid more from you website to make sure I had it as it is essential in our work . 56 days later , still no product and the amazing and kindness message you feel sorry for us . I don’t need you feeling anything for me and I don’t need your msg about corona virus .... I need you to be honest and give me
My money back so I can go to the shop now and buy the product .

Have been waiting almost 2 months for my delivery! All I’m hearing is covid19 excuses in delivery delay. Yet, I’ve ordered other things from China that have taken significantly less time. Customer service is rude & unprofessional. They won’t compensate in any way.