budgetair.com/en_us Reviews 10,311

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,228 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the ease of use of the website and the straightforward booking process, often highlighting how seamless and quick it is to secure tickets. Many people also appreciate the competitive pricing, finding good deals compared to other platforms. However, some people were dissatisfied with the service, reporting issues with retrieving bookings due to incorrect email usage by the company, difficulties with flight changes, and problems with customer support when trying to resolve booking discrepancies or update passenger information. There were also occasional concerns about hidden costs, such as luggage fees, and some found the website misleading regarding flight modification options.

What people talk about most

Booking process

Clients share ambiguous opinions on the booking process. Many found it easy, quick, and straightforward, with... See more

Price

People report ambiguous experiences with price. Many customers found great deals and competitive prices, with... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers found the booking process simple, fast,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the website easy... See more

Service

Users describe ambiguous interactions with service. Many customers report horrible, disappointing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything went well. The only problem I had was that my credit card wouldn't do 3D secure for some reason. I ended up using PayPal. The airfare I found on budgetair site was better than any available... See more

Company replied

Rated 4 out of 5 stars

Chat service was very lengthy but phone call was fast enough. Ticket price was great compared to other agents. ETicket issued within 10 minutes. Overall good and positive experience.

Company replied

Rated 4 out of 5 stars

The site was easy to use, everything seemed pretty seamless as far as booking was concerned. Whether the trip will go well has yet to be seen- this trip is 5 months out. The site is well designed. Wet... See more

Company replied

Rated 4 out of 5 stars

Price was the best out there. Only complaint is that the budgetair.com site said I'd be able to purchase carry-on luggage with the airline after purchasing my ticket. This is actually not true for the... See more

Company replied


Company details

  1. #39 of 39 best companies in Airline Ticket Agency
  2. #15 of 20 best companies in Car Rental Agency
  3. #48 of 50 best companies in Flights Search Site
  4. #193 of 199 best companies in Travel Agency
  5. #39 of 44 best companies in Travel Aggregator

Contact info

3.6

Average

TrustScore 3.5 out of 5

10K reviews

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Asks customers to review

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Rated 5 out of 5 stars

I will say this was the best experience…

I will say this was the best experience for a last minute flight buy. I have been working really hard to make sure I have the money for me and my wife to go this trip and with everything that has happened we are still able to take a break and go on a beautiful trip.

May 30, 2026
Rated 1 out of 5 stars

I booked my trip from the United States…

I booked my trip from the United States to Romania through BudgetAir. While the first flight operated as scheduled, the second flight was canceled. The alternative options offered were consistently hundreds of dollars more expensive.

Initially, I was told that the New York–Bucharest flight was available and that I could pay extra to upgrade to a higher class. However, when I contacted the airline directly, I was informed that the flight had actually been canceled. That felt very misleading, as I was being encouraged to spend more money on an upgrade for a flight that was no longer operating.

The entire experience resulted in many wasted hours, significant frustration, and potentially hundreds of dollars in additional costs if I had accepted the alternatives offered. The communication was confusing, and the support provided was not helpful in resolving the situation.

Based on my experience, I cannot recommend BudgetAir.

May 27, 2026
Rated 1 out of 5 stars

Terrible communication

Terrible communication. Did not answer questions or contact back to give proper information resulting in a missed flight - still did not offer refund or flight credits

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

They are trying to deceive you instead of helping you. ever

The worst experience ever. I booked a flight with them for three people. They canceled the booking without providing an alternative flight, claiming the airline made the cancellation. Then they told me I would receive travel vouchers, and lied again, saying the decision was the airline's. However, the airline confirmed that their information was misleading and incorrect, and that they had given them a special authorization for a refund six weeks prior, but they ignored this and demanded the vouchers without my consent. In short, a bunch of scammers and thieves who never send emails with any information. I will be filing a formal complaint against them.

April 7, 2026
Unprompted review
Rated 2 out of 5 stars

Your reservation system left no space…

Your reservation system left no space between my first and middle names so Porter could not confirm my reservation and I was able to check in online or at the airport kiosk. After waiting in a long line at airport to check in, Porter almost said I couldn't board because there was not enough time before the flight. I convinced them to check me in because I have a Global Entry pass

May 25, 2026
Rated 3 out of 5 stars

You need to package your pricing

You need to package your pricing, not nickle and dime a potential customer to death.

May 29, 2026
budgetair.com/en_us logo

Reply from budgetair.com/en_us

We appreciate your feedback regarding our pricing structure. We are always reviewing our offerings to ensure clarity and value for our customers.

Rated 5 out of 5 stars

Honestly that was the easiest and…

Honestly that was the easiest and fastest experience it went so smooth. I tried repeatedly to book a flight with other companies and for some reason could not do it I booked with you and it went amazingly well! Thank you thank you

May 29, 2026
Rated 3 out of 5 stars

Purchased a seat but was canceled…

Purchased a seat but was canceled without any notification. I was able to purchase the seat directly from the airline. Otherwise, everything was ok.

May 23, 2026
budgetair.com/en_us logo

Reply from budgetair.com/en_us

We appreciate you sharing your experience. We are concerned to learn about the seat cancellation without notification. We are reviewing our processes to prevent this from happening again.

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