There was someone available on phone (when contact by online failed) to resend my e-ticket, since my my original email was probably hacked, I could not open it to find my eticket. An easily availab... See more
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Review summary
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First time using it and it all went reasonably smooth. There was some hiccups initially with prices until I realized that it was set to USD, a trap that truly does irritate me when booking air fares.... See more
Company replied
Comparatively Good pricing ..first time in budget air ..was worried when the ticket arrived a bit late ..happy with the service so far..travel date is in December..!
Company replied
Well i get nervous booking online like this so until i ring aircalin and confirm tickets i wont know for sure.
Company replied
Company details
Written by the company
BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
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4.0
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13K reviews
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unhappy customer.
The system changed the booking to 3 months earlier. I had paid insurance which was to permit me to change my booking and /or obtain a full refund. The company is now refusing to pay me the refund. So dont bother paying for insurance this company will not honour any policy you pay to have.
July 20, 2026
Reply from BudgetAir.com.au
Hello Nikita,
Thank you for sharing this experience. Having booking dates shift unexpectedly and facing difficulty with an insurance claim is difficult, and having a request denied is disappointing.
Checking the exact status of this policy and getting clarity on what happened is top priority. A separate email will be sent shortly with an update regarding the request and the next steps to resolve this.
Kind regards,
Mark | Customer Service
BudgetAir.
Reply from BudgetAir.com.au
We're so glad to hear you found our instructions clear, the process smooth, and the price good. Thank you for your wonderful feedback!
Very helpful was quick and easy booking…
Very helpful was quick and easy booking process
July 31, 2026
Reply from BudgetAir.com.au
We are so happy to hear that you found our booking process quick and easy! Thank you for sharing your positive experience with us.
Easy to book the ticket
Easy to book the ticket, but suddenly the price going up. Might be due to the demands.
July 28, 2026
Reply from BudgetAir.com.au
We appreciate your feedback on the booking process. We understand your concern about price fluctuations, which can occur due to demand.
Was easy to use thank you
July 24, 2026
Reply from BudgetAir.com.au
Thank you for your positive feedback! We are so glad to hear that you found our service easy to use. We appreciate you taking the time to share your experience with us.
Reply from BudgetAir.com.au
We're so happy to hear you found our pricing to be excellent. We truly appreciate your positive feedback!
Reply from BudgetAir.com.au
We're so glad to hear you found our site easy to navigate! We appreciate you taking the time to share your positive feedback with us.
Easy to access and book the flight !
July 28, 2026
Reply from BudgetAir.com.au
We're delighted to hear that you found it easy to access and book your flight! Thank you for sharing your positive experience with us.
Very easy to navigate through areas…
Very easy to navigate through areas until final payment and no hidden cost when final payment is done. Super clear and honest. 👍
July 30, 2026
Reply from BudgetAir.com.au
We're so happy to hear that you found our process clear and honest, especially regarding payments. We truly appreciate your positive feedback!
Reply from BudgetAir.com.au
We're so glad to hear that your experience with us was efficient and that your documents arrived promptly. Thank you for sharing your positive feedback!
Ticket not properly showing the added…
Ticket not properly showing the added weight and items properly
July 30, 2026
Reply from BudgetAir.com.au
Hello Sai,
Thank you for your feedback.
We apologize for any confusion regarding your itinerary. Our team will reach out to you directly with a detailed breakdown of your included baggage allowance and policy.
Kind regards,
Steve
BudgetAir
The worst airline booking experience I…
The worst airline booking experience I have ever had. Since my dad has had undergone a major open heart surgery, and I submitted a medical certificate and all documents that my dad cannot travel.
They have not raised a request to airlines at all and instead lied to us that the airlines have rejected and the patient isn’t passenger at all on the ticket!
I called airlines directly and they confirmed we are eligible for 100% refund and haven’t received any request from budgetair.
I have called them n number of times. I am 9 months pregnant and dealing my father’s medical condition and calling them and trying to contact them every 2 hours once.
They don’t answer promptly and they have been just bullying around and the flight is now in 4 days. I have raised request 10 days ago. Everytime I call them back they say request has been rejected. They are a big scam!
They operate customer care from
India and service for Australia. The worst customer service I have ever experienced!
July 25, 2026
Unprompted review
Reply from BudgetAir.com.au
Hello Jananki,
Thank you for sharing your feedback.
We take your situation very seriously and want to clarify that refund decisions, especially regarding medical waivers, are determined strictly by the airline, not BudgetAir. We simply relay the outcome and information provided to us by the carrier.
Given your circumstances, we have resubmitted the medical refund request directly to the airline on your behalf. Our team will reach out to you directly to also provide all proof of rejection.
Kind regards,
Steve
BudgetAir
Great service great price
July 28, 2026
Reply from BudgetAir.com.au
We are so happy to hear that you found our service and pricing to be great! Thank you for your positive feedback.
Cheaper compared to others
July 27, 2026
Reply from BudgetAir.com.au
We appreciate your feedback regarding our pricing. We always aim to offer competitive value to our customers.
Reply from BudgetAir.com.au
Hello Agarwal,
We would like to clarify that we have not quoted or charged you any fees. Since your flight is scheduled for tomorrow, we are unable to process name correction requests, as airline policies do not permit changes within 48 hours of departure.
Our team will reach out to you to explain this policy in more detail and assist you further.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com.au
Hello Nanda,
We sincerely apologize for your experience, as this is certainly not the standard of service we strive to provide.
You will receive a separate email from us shortly requesting your booking details so our team can look into what happened and assist you directly.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com.au
We are so happy to hear that our booking process was easy and that we could help you save!
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