First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.2
Great
588 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great £40 free electric as promised
October 30, 2024
Reply from Budget Energy
Hi Cathy,
Thank you for your feedback! We're delighted to hear you received the £40 free electricity as promised. We appreciate your trust in us and are here to help you with any other needs. Enjoy the savings!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
The lady I got was fantastic
The lady I got was fantastic. Professional but still friendly, she was also helpful, kind & patient (sometimes I need things repeated a few times), & not once did I feel I was being a nuisance. She is definitely an asset to the Budget Energy team 👏
November 5, 2024
Unprompted review
Reply from Budget Energy
Hi Julie,
Thank you so much for your kind words! We're thrilled to hear that our team member provided you with a fantastic experience, balancing professionalism with friendliness and patience. We're proud to have such a dedicated person on our team and are glad she was able to assist you so well. Your feedback means a lot to us, and we'll be sure to share it with her. Thanks again for choosing Budget Energy!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
No problems.
October 30, 2024
Reply from Budget Energy
Hi Sam,
Thanks so much for your 5* review! We are delighted to hear that you have had no problems with us and your experience has been effortless.
If there is anything you need in future, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Great customer service
Great customer service, very supportive and I'm delighted with the fixed price for 12 months. Means I'll not get hit with the winter energy hikes that they all do
November 7, 2024
Unprompted review
Reply from Budget Energy
Hi Mary,
Thank you for your kind words! We're thrilled to hear you're happy with the customer service and the peace of mind our 12-month fixed price brings. If you need anything else, don’t hesitate to reach out!
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
I sgined up with these clowns after a…
I sgined up with these clowns after a cold call at my door. Seemed like a good deal was on offer and so I signed up including setting up a direct debit.
Two letters arrived accusing me of cancelling the direct debit. I checked my bank account and no direct debit to Budget energy had ever been set up...........so I could not have cancelled something which did not exsist.
I phoned and was told that the direct debit had be refused but Budget Energy had never set it up.
How can they be so utterly useless ?
They have also cancelled the budget plan I was on.
And they had the cheek to suggest I was in finacial difficulties.
Shower of useless idiots.
I've switched back to my previous supplier AND got a better deal
Good riddance Budget Energy.....never again.
November 6, 2024
Unprompted review
Reply from Budget Energy
Hi Cargo,
Thank you for sharing your experience with us. We’re very sorry to hear about the issues you encountered with your direct debit setup and the frustration it caused. Clearly, we didn’t meet the high standards of service we aim to provide, and we apologise for any inconvenience.
We take feedback like this seriously and are actively working to prevent similar situations in the future. If there’s anything we can do to address any outstanding concerns, please don’t hesitate to reach out. We wish you the best with your new provider and hope to improve based on your valuable feedback.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
I was overpaid and got my money back…
I was overpaid and got my money back into my account without any hassle+easy enter a meter reading successfully and they send me out a paper statement which my wife asked for.
October 30, 2024
Reply from Budget Energy
Hi Alexander,
Thank you for your feedback!
We're pleased to hear that the refund process was smooth and that you found entering your meter reading straightforward. It's great to know that our team was able to quickly arrange a paper statement as requested. We're committed to making things easy and convenient for you and your family. Please don’t hesitate to reach out if there's anything more we can assist you with!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Couldn't fault the fella that deal with…
Couldn't fault the fella that deal with my problem and really nice person. my problem was sorted
Thanks Darren
October 29, 2024
Unprompted review
Reply from Budget Energy
Hi Anne,
Thanks so much for your 5* review! We are delighted to hear our agent was knowledgeable and resolved your problem in a timely manner. Our main goal is to ensure our customers have an effortless experience.
If there is anything you ever need, please let us know.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
I resigned with budget again
I resigned with budget again. They give me a good deal. More than the rest offered. So no problem giving 5stars
October 21, 2024
Unprompted review
Reply from Budget Energy
Hi Terence,
Thanks so much for your 5* review! We are delighted to hear you have decided to stay with us for another while!
If there is anything you ever need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Misleading request for feedback
Misleading request for feedback. Then thanks for the 5 star review. Aren't we wonderful! Well no, the agent on the chat was great at picking up the pieces of the disaster of a website that never works. Literally never got a bill unless i spent 15min trying to get you to send me one. Anyway 5 stars plus 1 star equals 2.5 stars. In my opinion.
October 30, 2024
Unprompted review
Reply from Budget Energy
Hi Robert,
Thanks so much for your 1* review, we apologies for the events which has led to your review. I am glad to hear the agent resolved your issue on the chat. I have requested more information privately to discuss the ongoing issue you're having the website, I would like to look into this for you.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Great advice
Noticed my electric was running out quickly without anything new in the house.. the customer advisor explained my contract had past and it was rolling at higher rate. Was able to changed to a more affordable rate quick and easy. Been with budget a few years now and they have been the best for me out of all Northern Ireland providers.
October 29, 2024
Unprompted review
Reply from Budget Energy
Hi Sean,
Thanks for sharing your experience! It's great to hear that the agent was proactive in explaining the higher rate and made it easy to switch to a more affordable option. We are delighted you have been with us for many years and hope to serve you for many more.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Be careful with this company
Be careful with this company, they cheat customers. They encourage you to sign a contract by offering a low electricity rate, but after a few months they increase it by 25% when everyone else has low rates. A bunch of scammers and scammers. I will never take advantage of their offers again.
March 4, 2024
Unprompted review
Reply from Budget Energy
Hi Lukasz,
Thanks so much for your review and we apologies for the events which has led to your review. I have reached our privately for more information as I would like the opportunity to address any concerns you may have. We have not increased our prices this year.
Look forward to chatting soon.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
0 stars rating
Unfortunately for me, there is no option to give a 0 star rating...
I have been waiting for 5 months in a row. And still waiting... Calls from you, movement, something to happen... Alas, nothing.... Thousands of endless phone calls. Endless mistakes by everyone on your team. It's crazy, it's disloyal, it's desperate to treat your customers carelessly. I wasted a lot of time, a lot of patience and of course money. I'm giving your team another week to finish what they started, and if it doesn't work, then you're losing a loyal customer. Because of the lack of knowledge, because of the ignorance on the part of your team, because of the mistakes, because of the losses I suffered. Not happy anymore...
October 23, 2024
Unprompted review
Reply from Budget Energy
Hi Yani,
Thanks so much for your review and we apologies for the events which has led to you review. I have reached out for more information and thank you for providing this. I will reach out to your privately and ensure we can have this matter resolved once and for all.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The operative was polite
The operative was polite, courteous and dealt with my query promptly and to my satisfaction.
October 18, 2024
Unprompted review
Reply from Budget Energy
Hi John,
Thanks so much for your 5* review! We are delighted to hear you found our team helpful and the experience was effortless for you.
If there is anything you ever need, please let us know.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Contract recently expired
Contract recently expired and all options explained clearly to me by helpdesk. Simple and straight forward experience.
October 14, 2024
Unprompted review
Reply from Budget Energy
Hi Roy,
Thanks so much for your 5* review! We are delighted to hear you decided to renew with us and the experience was effortless.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Great company
Always helpful and polite and always willing to get you the best tariff for you...
October 10, 2024
Unprompted review
Reply from Budget Energy
Hi James,
Thanks so much for your 5* feedback, we are delighted to hear you're4 happy with the service and tariff.
If there is anything you need in future, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
New Tariff new contract
I recently had to review my electric after 8 ran out of contract with Budget Energy. I was about to switch when Budget rang me and offered a lower rate and also £80 of electric on them. The lower rate seems to be fine as i was putting £170 a month topup for 3 months. This has drastically reduced. They were very friendly over the phone and will remind me in future when my contract is up.
September 12, 2024
Unprompted review
Reply from Budget Energy
Hi Kevin,
Thank you for sharing your positive experience with Budget Energy. We are delighted to hear you're with the service and we were able to retain you on a new tariff with free credit. It's great that this has helped reduce the usage in your household. We look forward to serving you for many more years.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
I have been with budget energy for a…
I have been with budget energy for a long time and always find the team very helpful no matter who I have spoken too.
Always help me get the best tariff and the staff are all very pleasant 😊
October 7, 2024
Unprompted review
Reply from Budget Energy
Hi Rhonda,
Thank you for you review, that's wonderful to hear! It sounds like you've had a consistently positive experience with Budget Energy. It's great that our team has been helpful, ensuring you get the best tariff while being pleasant to interact with. Long-term customer satisfaction is our goal here at Budget Energy.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Reply from Budget Energy
Hi Margaret,
Thanks so much for your 4* review, we are glad the experience was ok for you. If there is anything we can do in future to make this even better, please let us know.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Avoid Budget Energy
5 days after "reaching out", I still haven't heard back from Budget. They've happily taken my final payment without issuing me with a statement. When I queried about this via email, I was told I would be rang within 48 hours by the billing team. 2 days later, I received an email asking me to ring the billing team. When I said I wouldn't as I was awaiting a call from them, I was ignored.
I then posted a negative review and was told that Budget had reached out for more information. I provided this and still have not be called. I wonder if this is because they've taken a payment that they can't justify. Genuinely appalling service and I would strongly recommend using a different energy provider.
October 10, 2024
Unprompted review
Reply from Budget Energy
Hi David,
Thank you for you review, I have reached out via email on Monday, I hope you got this ok.
Kindest Regards,
Nadine
Budget Energy
Staying with Budget Energy
Helpful advisor made my decision to stay with Budget Energy
September 26, 2024
Reply from Budget Energy
Hi Mr Beatty,
Thank you for your kind words! We're so glad to hear that our advisor was helpful in your decision to stay with Budget Energy. Your loyalty means a lot to us, and we're excited to continue providing you with great service!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
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