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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their effectiveness, consistent potency, and appealing characteristics like smell and flavor. Many also appreciate the variety and selection available, as well as the discreet packaging and clear communication regarding product details. However, some people were dissatisfied with the customer service and response times. Reviewers often report difficulties in getting replies to their inquiries, especially when issues arise with orders, such as missing items or payment problems. There are also mixed opinions regarding the overall order experience, with some customers experiencing delays or problems with their shipments.

What people talk about most

Order

Consumers find order experiences to be ambiguous. Many reviewers report significant issues, such as missing... See more

Product

People report ambiguous experiences with product. Many customers praise the quality, describing items as... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report a significant... See more

Customer service

Clients share negative opinions on customer service, with many reporting that support is "next to nil."... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the strong, fresh, and potent... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ordering and honestly surprised how cheap it was for the amount I got. Quality wasn’t top-shelf but way better than expected at that price.

Company replied

Rated 4 out of 5 stars

Ive ordered a couple times now and the grade is good for what you pay for sure. Definitely worth the money imo anyway, and Ive smoked for over 20 yrs now. Had an issues 1 time with payment but it all... See more

Company replied

Rated 4 out of 5 stars

i received a lower quality order on Aug. 15. . So i returned it to Bulk Buddy at my expense . UPDATE : Sept / 03 / 2025. I contacted BulkBuddy and they have shipped me a replacement order .... See more

Company replied


Company details

  1. Cannabis store

Written by the company

Welcome to Bulk Buddy, your premier online cannabis dispensary in Canada. We excel in providing an exceptional shopping experience, allowing you to effortlessly buy cannabis online from the comfort of your home. Our extensive range features everything from premium cannabis flowers and potent concentrates to delicious edibles, soothing topicals, and high-quality CBD products. Each item is carefully chosen to ensure maximum quality and potency, meeting the highest industry standards. As a leading Canadian online dispensary, we're committed to delivering exceptional customer service and superior cannabis products to our clients nationwide. Whether you're a seasoned cannabis user or new to the world of cannabis, Bulk Buddy is here to help you discover the perfect products to suit your needs and tastes. Explore our wide selection today and experience the convenience of buying cannabis online with Bulk Buddy.


Contact info

3.4

Average

TrustScore 3.5 out of 5

451 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good stuff

Very good stuff, i buy here since 2 months, and it is on point.

December 17, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 4 out of 5 stars

Good..

Great! I like your products.

December 12, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 1 out of 5 stars

I've tried contacting them all day…

I've tried contacting them all day long. Just spent over a $1000 on an order you think they'd communicate with you right away. Contacted them via email and through customer service. Neither have returned a msg. Why are all these bad reviews within the last 24 hrs. Send me my money back. I have 3 kids and its christmas.

December 16, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 1 out of 5 stars

Put in a order and send payment and sat…

Put in a order and send payment and sat there for days without being excepted and tried to email aboutvit a few times and no reply- response what is weird because ive had good service & product from them. Something must be down -broken i take it

December 13, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 3 out of 5 stars

Slow

It's been more than 4 days now and it hasn't even been shipped, no tracking number. Just said order complete and nothing after that. No customer support replies, no help, no refunds, just avoid this site
Update: After an email and delays i got my package, price and quality bumped from 1 star to 3 star

December 10, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 2 out of 5 stars

I have been buying from them for 4…

I ordered over a month ago now. I complained, made reviews and I only got a single reply when i made the review here. So i will make another review hoping they will finally reply to me again. I made the order, my money was sent. Taken out of my account. And I waited after a few days without a confirmation I started emailing and messaging. With no luck at all. It was almost 3 weeks when I heard from them finally. I have bought at minimum 75 times. I have not ever had this happen to me from them. They usually treated me good. Now, however I am stuck. I order tomorrow again and stuck what I should do. Look for a different site that actually will fix their mistake and not ignore their customers. Bulk buddy does not take responsibility for there ⁶

November 26, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 1 out of 5 stars

Order quads these guys gave me poop…

Order quads these guys gave me poop don’t buy from them!!!

December 12, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 3 out of 5 stars

Not for small businesses

The fees are too high for a beginner. Better off doing it manually at first.

December 11, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 1 out of 5 stars

Don’t trust

Don’t trust them with any more than $100. They take your money and don’t give you your order. It happens regularly according to my friend with a weed related YouTube channel many people have mentioned how awful bulk buddy is and what MOMs to go to, but most times it’s fixed. However last few there is a few people who BB are ripping off for Xmas. How nice😳
We will edit this if this is fixed on Bulk Buddys end. We hope BB does the right thing🤞

December 10, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 4 out of 5 stars

Solid platform, just needs polish.

Some UI elements feel a bit clunky, but functionally it works great.

December 10, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 3 out of 5 stars

Limited integration options

Only works with Shopify, I use WooCommerce and it's not supported. Big drawback.

December 9, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 5 out of 5 stars

Finally, peace of mind

No more manual order processing nightmares.

December 8, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

Rated 1 out of 5 stars

No refunds

I ordered another ounce and sent them money but they treated it like another separate item and charged me for a extra,which i will not pay

December 7, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Hi there, can you please send us an email regarding your concern so we can resolve the issue? We do apologize for the inconvenience you experience.

Rated 5 out of 5 stars

Great variety of products

I always find trending items here.

December 5, 2025
Unprompted review
Bulkbuddy logo

Reply from Bulkbuddy

Thank you for trusting BB! ❤️ If you need anything, feel free to reach out.

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