Bunchesdirect Reviews 153

The flowers arrived on time. They were supposed to be signed for which they did not do and left on my porch. I was home luckily and had signed up for notifications by fedex so that’s how I found out they arrived. They were beautiful! The fusha color wasn’t as bright as the pictures but they were still beautiful. They worked perfectly for my wedding and I had so many left over from making my bouquets to set out as decorations and spent a lot less than I was quoted by local florists. I would recommend them for anyone not wanting to break the bank on flowers.

@BunchesDirect...Unfortunately there is no easy way to reply to your comment to my review, so I am forced to respond by writing a new review. I am as “shocked” to read your reply as you are to read my review. That is the MOST dishonest response I have ever read. First of all your STAFF WAS CONTACTED IMMEDIATELY, as soon as I became aware of the issue...as evidenced by the photos I sent you with the plastic sleeve peeled back. AS I HAVE STATED TO YOUR COMPANY A MINIMUM OF THREE TIMES NOW, I contacted you two days after delivery, when I discovered the rot that was present, and the flowers had to be tossed!!!! For you to respond to my review, and imply that I was at fault because I neglected to contact you within a reasonable amount of time is comical!!! I have numerous emails and photos to support my position. Even my local florist completely replaces deliveries that go bad within two days...so your “12 hour policy” is a joke! Secondly, all anyone reading this has to do is Google your company’s reviews and they will see that the issue I had is nothing new. I only wish I’d done my due diligence prior to placing an order with you, and am glad that the other companies I ordered from provided a product that lived up to their hype.

Additionally, you may want to call your staff together for a meeting, because whoever told you I neglected to contact you within a reasonable amount of time is clearly misrepresenting things. Communication is obviously breaking down there.

Don’t worry...since you failed to do the right thing and refund my money for the moldy rotten lilacs you sent me, I have taken matters into my own hands. I told you that I would take action that would reflect negatively on your company, and have done so. You see...this review is only ONE of four that I have posted. I have also filed a complaint with the Better Business Bureau. (No surprise that I wasn't the first!) You’re lucky this $319 fiasco isn’t worth me spending the money to take you to small claims court. No judge out there wouldnt look at my evidence and find you at fault...regardless of your “12 hour policy”. However, I’m sure you bank on most consumers having my same mindset. Enjoy my $319!!!

I work as wedding planner, and I bought bulks SO many times. They deliver well flowers to any spot I've ordered. Nice choice for wedding planning.

As I've already told at theknot, they was near to ruin wedding...
Customer service could be better.
But thanks to florist our order was fresh and ready to use.
I believe you will try harder for others next time.

I bought 150 red roses from bunches direct for an event that was being held for my final year capstone project and they came in great quality. They arrived nicely packaged, all I had to do was prep them for the centrepieces I was going to use them for. Their customer service was good as well too, as one of their representatives even gave me advice for my centrepieces and helped me on deciding on how to style the flowers as well. Would order from them again if I had to.

Terrible quality product and customer service. I wouldn't recommend using Bunches Direct to provide flowers for any event you have, especially not your wedding. The flowers I received were damaged, wilted, and unusable, and they would not approve a refund because the pictures did not provide enough evidence.

I really liked this bloomex shop, because you can find a lot of beautiful bouquets. I ordered a bouquet of red roses and was very happy when I received it on time. It was in perfect packaged condition. I'm going to buy more. Thank you.

So not a long time ago my father married on a beautiful lady. She is from Miami and lives in great area by the sea. Holiday was in last month of February. I think is a good event. Many great things and energy with them are happen. I gave flowers of Bunches Direct and wished a happy and love. From bunchesdirect father and his wife also received a list with good words.

I ordered flowers with delivery for my mother-in-law. I try to became the best  daughter so I chose a proven company which was used by my friends. They bought flowers here for their wedding. I chose a gorgeous bouquet of red roses. The flowers were delivered to her work at the exact time I chose. She was in awe of the fact that the whole office was jealous! And now she loves me!

Thank you very much! I ordered flowers for Bunchesdirect  on the anniversary of my beloved granny. She turned 81 years old and I ordered her 81 lavender roses! It was the most beautiful bouquet I saw, and the flowers were very fresh! The company delivered my order in time and that make my granny the happiest woman in a world!

Want to thank
I want to thank bunchesdirect service for great work. I had deal with this wonderful service and now I want to share my impressions. A couple days ago, I order flowers for my friend's birthday. The flowers turned to be amazing. My friend said it was the most beautiful flowers she had ever received. Delivery service was fast. Just wow. I recommend this bunches direct everybody. She appreciated. Thanks a lot. Next time, I shall order flowers from here again. :)

I'd like to express my gratitude to the bunchesdirect company for the excellent bouquet of flowers and the wonderful mood given!!! I ordered my best friend's birthday present here, and she was very happy! The managers are polite, the prices are very reasonable, and the flower arrangement is gorgeous!

Flowers were beautiful. Had one problem with one bouquet due to shipper. Company handled it promptly and replaced damaged bouquet overnight. Highly recommend and will order again for any floral needs!

If I could give zero stars I would! We ordered my daughters flowers for her wedding, and they were delivered to the wrong address, Unfortunately it took them four days to figure this out and my daughter’s wedding had come and gone. We had to go to a grocery store and buy flowers because by the time we learned That her flowers were missing in action, it was too late to even get a florist as it was the night before her wedding. I have been fighting with them for four days to get my money refunded and they are doing everything in their power to not have to do that. I would not work with this company! Not only do I work in customer service but I’ve also worked in the bridal industry and this is the worst customer service I have ever experienced in my life they are full of excuses and want to take no responsibility for their that her flowers were missing in action, it was too late to even get a florist as it was the night before her wedding. I have been fighting with them for four days to get my money refunded and they are doing everything in their power to not have to do that. I would not work with this company! Not only do I work in customer service but I’ve also worked in the bridal industry and this is the worst customer service I have ever experienced in my life they are full of excuses and want to take no responsibility for the error. What kind of company doesn’t make it right for the customer!

I ordered an individual bouquet for my mom's birthday in the company. Loved the service and quality. Flowers were delivered on time, in a very beautiful package. After 2 months, the anniversary of my husband, be sure to use the services of the company. Thanks you!

Ordered pink carnation for wedding arch decoration and pink carnation boutonniere for guests. The flowers are fresh, the color is the same as in the photo on the website. Prices, affordable, convenient payment system.

The company Bunches Direct ordered flowers for anniversary delivery grandmother. The bouquet turned out just gorgeous, the flowers were fresh. Delivered all on time, at the time indicated by us. Prices are adequate. Thank.

Order for 5 bouquets for sister's wedding. All delivered on time, the quality of flowers is good. thank

I paid a lot of money for my bridal bouquet, my bridesmaid bouquet, boutonnières and corsages. I carefully reviewed the pre made bouquets on the Bunches Direct website and carefully reviewed the sizes of the flowers. My order arrived on Wednesday for a Saturday wedding. First of all, my flowers arrived damaged. The Delivery company had stepped on the package and crushed my flowers. There was even a clear footprint on the box. I immediately contacted Bunches Direct for replacement and I sent pictures via email. The day they arrived I was finishing last minute details with a thousand errands and the company told me I only had twelve hours to submit additional pictures of the damaged flowers. REALLY?

Not only was that poor customer service, but the bouquets were horrible. They were less than half the size as advertised, the flowers were all dying when I received them, besides being smashed. I tried to revive them by following the specific directions sent with the flowers and it did not work. My wedding was beautiful, but the flowers purchased from Bunches Direct were horrific. I am an event planner and would have considered ordering flowers in bulk from this company for my events, however, with their horrific customer service and horrible flowers, I will not do so ever again. How does a company treat a bride so poorly when it is a crucial event in their lives.

I needed a few purple carnations to round out the decor for my wedding so I started price checking online. Bunchesdirect.com was the cheapest around for the amount I wanted. I got 30 carnations for $20! Not bad! Until after I entered my credit card information and hit the buy icon... then the shipping popped up....$40! My 30 carnations were suddenly costing me $60 or $2 a piece. Within 5 minutes of ordering I called the company and explained what happened. I told them I would like to cancel my order. They said I could do that but there would be a $25 cancellation fee. More then the advertised cost of the flowers! They were totally unhelpful and tried to make it look like it was my fault that the shipping price hadn’t showed up before I bought the flowers but they never denied that the shipping didn’t show until after the purchase was made. The sales assistant I talked to repeatedly interrupted me and wouldn’t listen to what I was trying to say. I DO NOT RECOMMEND THIS COMPANY!