Excellent service from booking appointment on Wednesday & given a next day appointment. When saw Mr Tsekes he offered surgery the following Tuesday so all sorted in under 1a week . I’m am extremely sa... See more
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When I got concerned abount my symptoms (rediness and itchyness on my face), I could not book an appointment with a NHS GP - I need to wait at least two weeks to see the GP. However, I am relie... See more
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The process is really easy to navigate. Getting an appointment the next day was incredibly quick. Speaking to the Physio Krosta was excellent he was really knowledgeable, professional and friendly. He... See more
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You listened to my symptoms and reacted very quickly and found me an excellent consultant how did my right knee partial replacement op on 31st March. I'm seeing him again mid-Aug and will be coming ba... See more
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Company details
About Bupa UK Insurance
Written by the company
Bupa are one of the UK’s leading health insurance companies. Created in 1947, we are driven by a passion to provide high quality, affordable healthcare. Our purpose is to help people to live longer, healthier, happier lives and make a better world.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
Contact info
Bupa Place, 102 The Quays, M50 3SP, Salford Quays, United Kingdom
- 0345 606 6739
- customerrelations@bupa.com
- bupa.co.uk
4.5
Excellent
43K reviews
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I was contacted about how easy it is to…
I was contacted about how easy it is to get a mole reviewed (by sending a camera etc) and yet I had to go all through the gp referral etc
June 8, 2026
Reply from Bupa UK Insurance
We appreciate you sharing your experience. We are sorry to hear about the difficulties you encountered with the referral process. We are always working to improve our services.
Quick online appointment & quickly into…
Quick online appointment & quickly into treatment
June 22, 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad to hear that your online appointment and treatment process was quick and efficient.
The first invoice I sent was for…
The first invoice I sent was for assessment physiotherapy. As there wasn't assessment to chose I sent it as a Consult. Instead it was paid as therapy and it reduced my allowance for therapies. Not happy at all.
June 20, 2026
Reply from Bupa UK Insurance
We understand your frustration regarding the invoice for your assessment. We've raised a complaint on your behalf which our Customer Relations team will review before contacting you. In the meantime you may wish to contact your Member Services team on 0345 606 6003 to discuss the claim in more detail. Lines are open 8-6 Monday to Friday and 8-1 on Saturday. Many thanks .
Consultant online and in person at…
Consultant online and in person at Canterbury very helpful BUT I find the BUPA app not very easy to deal with. For example how do I pay the excess I owe?
July 6, 2026
Reply from Bupa UK Insurance
We're glad to hear Canterbury consultants were helpful. We understand your concerns about the app's ease of use, especially regarding excess payments. Excess is generally paid direct to the provider. You should receive a claims advise notice online or via a letter, which gives details of who to pay the excess to. Our Member Services team are available on 0345 609 0111 if you'd like to discuss excess payments in more detail. Lines are open 8-8 Monday to Friday and 8-4 on Saturday. You can also use webchat at www.bupa.co.uk/contact-us. Many thanks
Brilliant scheme
Brilliant scheme. Pay out no quibble and quickly. Highly recommended
July 3, 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate your recommendation and are so glad you found our process brilliant, with quick and hassle-free payouts. Thank you for your feedback!
Felt supported
I was able to get in for a tooth extraction quickly and the dentists were so supportive and kind.
June 30, 2026
Reply from Bupa UK Insurance
We appreciate your 4-star rating. We're so glad you were able to get in quickly and found our dentists to be supportive and kind.
Had or still have dental insurance.
Had or still have dental insurance.
Paid last year even if I cancelled thus shift in my benefits at work cuz they only want to take.
Could make no claim cuz they told me many times they will not pay my back for shitty reasons.
They are garbage at so many levels and they will keep taking your money year after year no matter how hard you try to end the shitty policy.
July 5, 2025
Unprompted review
Reply from Bupa UK Insurance
We are truly sorry to hear about the frustrating experience you've had with your dental insurance, especially regarding the cancellation and claim process. Your concerns have been recorded internally, but our Customer Relations team are available on 0345 606 6739 if you'd like to discuss this in more detail. Lines are open 9-5 Monday to Friday. Many thanks
Call handler was sympathetic to my…
Call handler was sympathetic to my condition, helped me with the form. Very personable, and respectful to me.
June 23, 2026
Reply from Bupa UK Insurance
We appreciate your 5-star rating. We're so pleased our call handler was sympathetic, personable, and respectful while assisting you with the form. Thank you!
First Time To Use
Initial contact was very straightforward.
I had expected some documentation to confirm our conversation. However, when I raised this on a follow up call we quickly established that BUPA did not have my Email details and the matter was promptly resolved. Excellent customer service during the follow up call, unfortunately I do not recall the staff members name but well done to her.
June 30, 2026
Reply from Bupa UK Insurance
We're pleased to hear that your initial contact was straightforward and that the follow-up call resolved the documentation issue quickly. We appreciate you highlighting the excellent service you received from our team member.
Very easy to use
June 27, 2026
Reply from Bupa UK Insurance
We're so glad to hear you found our product very easy to use! We truly appreciate your positive feedback.
Hamstring pain and difficulty in walking
Saw Dr.Nikita Naik for persistent hamstring pain that had been bothering me for weeks. Really impressed with the whole experience. Dr. Nikita took the time to actually listen to my symptoms and didn’t rush the appointment. She explained what was likely causing the pain, and walked me through both immediate relief options and a rehab plan. She gave me
a clear diagnosis, exercises I could start at home, and a realistic timeline for recovery. I am feeling a lot better after starting the exercises.
I would definitely recommend her for any muscle pain or sports injuries.
June 22, 2026
Reply from Bupa UK Insurance
We are so pleased to hear about your positive experience and that you are feeling much better. It's wonderful to know that the consultation was thorough and that you received a clear diagnosis and effective rehabilitation plan. Thank you for your kind recommendation!
Top service
Dr. Folaranmi and his team were exceptional. From start to finish, I felt comfortable and confident that we were in the very best hands. He explained everything clearly and took the time to come and see both of my children once their surgery was complete, which meant so much to us.
A special thank you as well to Rhyannon and all the nurses at Nuffield and also Bupa customers services for all of your help and support throughout the process. We truly appreciate everything you did. We highly recommend Dr. Folaranmi and his amazing team!
June 26, 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate your positive feedback! We're happy to hear that you felt comfortable and confident in the care provided. It's great to know that everything was explained clearly and that the team took the time to check on your children after surgery. We're glad you felt supported throughout the process.
Felt listened to
I was made to feel like my concerns were valid and I felt like I was listened to rather than feeling like I was on a timer to get all my information across in a short space of time to be given an assumption on what it may be and sent on my way.
I had such a positive experience and will happily use the service again.
June 19, 2026
Reply from Bupa UK Insurance
We're so pleased to hear you had such a positive experience and felt truly listened to. It's wonderful that your concerns were validated, and we appreciate you sharing your feedback.
Reply from Bupa UK Insurance
We're happy to hear that your experience with us was both quick and efficient. We appreciate your positive feedback!
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad you found your experience friendly and professional. Thank you for sharing your positive comments.
My needs were answered promptly and a…
My needs were answered promptly and a plan was set up, I had no problems getting authorisation ,the whole process was simple to use.
July 1, 2026
Reply from Bupa UK Insurance
We're so pleased to hear that your needs were promptly addressed and that the process was simple and easy for you. We appreciate your positive feedback!
Reply from Bupa UK Insurance
We appreciate your feedback! We are so pleased you found our service excellent and the payment process quick.
Didn't know there was a exxess 150…
Didn't know there was a exxess 150 pound plus what I get taxed for having private health insurance it's definitely not worth the money
June 29, 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate you sharing your concerns regarding the excess on your private health insurance. We've reached out for membership details so we can look into this for you. Many thanks
It was very easy to fill in the form to…
It was very easy to fill in the form to claim back your expenses.
July 3, 2026
Reply from Bupa UK Insurance
We are glad to hear that you found our expense claim form easy to complete. We always aim for a straightforward process.
The process is really easy to navigate
The process is really easy to navigate. Getting an appointment the next day was incredibly quick. Speaking to the Physio Krosta was excellent he was really knowledgeable, professional and friendly. He made me feel like I was in good hands. The referral arrived later that day as promised and I was able to get my consultant appointment booked for 3 week’s time which is fabulous. All of this was achieved within 48hours, so impressive
June 27, 2026
Reply from Bupa UK Insurance
We're so glad to hear about your positive experience, from the easy navigation to securing a quick appointment. It's wonderful that you felt well-cared for and that the referral process was so efficient.
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