Excellent service from booking appointment on Wednesday & given a next day appointment. When saw Mr Tsekes he offered surgery the following Tuesday so all sorted in under 1a week . I’m am extremely sa... See more
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Review summary
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Simplicity navigating to recieve the care needed. The speed at which I was diagnosed, treated and was able to resume normal life. No lengthy paperwork routines.multiple options for location and treatm... See more
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Parking spot on Receptioned well and seen on time. Tea/coffee/water :) Not the easiest place to get to from otherside of Birmingham but ok in the scheme of things and considering rush hour(s) Grea... See more
Company replied
The process is really easy to navigate. Getting an appointment the next day was incredibly quick. Speaking to the Physio Krosta was excellent he was really knowledgeable, professional and friendly. He... See more
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Company details
About Bupa UK Insurance
Written by the company
Bupa are one of the UK’s leading health insurance companies. Created in 1947, we are driven by a passion to provide high quality, affordable healthcare. Our purpose is to help people to live longer, healthier, happier lives and make a better world.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
Contact info
Bupa Place, 102 The Quays, M50 3SP, Salford Quays, United Kingdom
- 0345 606 6739
- customerrelations@bupa.com
- bupa.co.uk
4.5
Excellent
43K reviews
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Easy and straightforward
Easy and straight forward to put a claim in and kept upto date by text or email throughout the process
July 3, 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback and 5-star rating. We're so glad to hear that putting in a claim was easy and straightforward, and that you were kept updated throughout the process.
The call handler was brilliant
The call handler was brilliant. Very informative and supportive.
June 30, 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are so pleased to hear that our call handler was informative and supportive.
Great service
Great service. I submitted the cost of my new glasses and these were approved immediately and the funds in my account within days.
July 8, 2026
Reply from Bupa UK Insurance
We're so glad to hear about your positive experience with us! We always aim for quick and efficient service, and we appreciate you sharing your feedback.
Claim was resolved within an hour of…
Claim was resolved within an hour of logging, super!
June 30, 2026
Reply from Bupa UK Insurance
We're so pleased to hear that your claim was resolved so quickly after you logged it. Thank you for sharing your positive experience!
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad to hear that our app made your experience easy and efficient.
The staff I dealt with over the phone…
The staff I dealt with over the phone were great. They provided me with these support I needed and explained everything really well
June 18, 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback. We're so glad our team was able to provide you with the support you needed and explain everything clearly.
The system was easy to use and…
The system was easy to use and treatment included in my insurance.18
June 18, 2026
Reply from Bupa UK Insurance
We appreciate your feedback! We're so glad to hear that you found the system easy to use and that your treatment was covered by your insurance.
Reply from Bupa UK Insurance
We appreciate your feedback and are so pleased that your experience was prompt, efficient, and clearly expressed. Thank you!
Simplicity navigating to recieve the…
Simplicity navigating to recieve the care needed. The speed at which I was diagnosed, treated and was able to resume normal life. No lengthy paperwork routines.multiple options for location and treatments. Friendly staff across all departments.
June 15, 2026
Unprompted review
Reply from Bupa UK Insurance
We're so pleased to hear about the simplicity of navigating our services and the speed of your diagnosis and treatment. It's wonderful that you found our staff friendly and appreciated the multiple options available.
No follow up
The GP I met said that he was going to refer me for a scan of some sort but I have heard nothing since.
June 18, 2026
Reply from Bupa UK Insurance
Thank you for your feedback. We understand your concern about the scan referral. Please contact your Member Services team on 0345 609 0111 to discuss in more detail. You can also use webchat at www.bupa.co.uk/contact-us. Many thanks
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad you found our service efficient, friendly, and understanding. Thank you for sharing your positive comments.
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad you found everything easy and without complications.
Reply from Bupa UK Insurance
We're happy to hear that you found the process straightforward and had no issues. We appreciate your positive feedback!
it was easy and felt safe
June 25, 2026
Reply from Bupa UK Insurance
We appreciate you sharing your feedback; we are so glad our service was easy and felt safe for you.
Reply from Bupa UK Insurance
We're truly happy to hear that our assistance and advice were helpful to you. We appreciate your kind words!
Brilliant Service
Brilliant service all round, from the GP appointment, to how quickly I got to have scans and see a specialist.
The GP even called me up checking in on me and making sure id been able to get booked in to see a specialist.
June 29, 2026
Reply from Bupa UK Insurance
We're so pleased to hear about your brilliant experience with our service, from your GP appointment to quickly getting scans and seeing a specialist. It's wonderful that our GP checked in on you.
Very helpful cotumer service
Very helpful cotumer service, explained step by step instructions what to do, made it very easy. A choice of consultants to choose from and appointment was made really quickly.
July 6, 2026
Reply from Bupa UK Insurance
We're so pleased to hear that our customer service was helpful and made things easy for you with step-by-step instructions. We're also glad you found it easy to choose a consultant and that your appointment was made quickly.
I decided to try the dental cover
I decided to try the dental cover. I found a local BUPA dentist, booked in. Saw a lovely dentist and all sorted as part of my cover. Excellent service
June 22, 2026
Unprompted review
Reply from Bupa UK Insurance
We're so pleased to hear that you had such a positive experience with your dental cover and found a great local dentist. It's wonderful to know everything was sorted out smoothly!
Network exemtion granted without fuss
The original hospital on the countrywide list failed to have the correct range of plates available for fixation and the op was cancelled at the very last second. A second urgent admission was agreed for London - not normally covered by my policy. The telephone is answered by BUPA promptly and professionally. The slight downside is that BUPA only pay for their own physios and will not even make a part contribution towards a non-BUPA physio.
July 1, 2026
Reply from Bupa UK Insurance
We appreciate you sharing your experience, and we understand your frustration regarding the cancelled operation and the policy limitations for non-BUPA physios. We are always working to improve our services and coverage options. Your feedback is valuable as we review our processes.
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