Excellent service from booking appointment on Wednesday & given a next day appointment. When saw Mr Tsekes he offered surgery the following Tuesday so all sorted in under 1a week . I’m am extremely sa... See more
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Simplicity navigating to recieve the care needed. The speed at which I was diagnosed, treated and was able to resume normal life. No lengthy paperwork routines.multiple options for location and treatm... See more
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Parking spot on Receptioned well and seen on time. Tea/coffee/water :) Not the easiest place to get to from otherside of Birmingham but ok in the scheme of things and considering rush hour(s) Grea... See more
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The process is really easy to navigate. Getting an appointment the next day was incredibly quick. Speaking to the Physio Krosta was excellent he was really knowledgeable, professional and friendly. He... See more
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Company details
About Bupa UK Insurance
Written by the company
Bupa are one of the UK’s leading health insurance companies. Created in 1947, we are driven by a passion to provide high quality, affordable healthcare. Our purpose is to help people to live longer, healthier, happier lives and make a better world.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
Contact info
Bupa Place, 102 The Quays, M50 3SP, Salford Quays, United Kingdom
- 0345 606 6739
- customerrelations@bupa.com
- bupa.co.uk
4.5
Excellent
43K reviews
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Reply from Bupa UK Insurance
We appreciate your feedback and are so pleased that your experience was prompt, efficient, and clearly expressed. Thank you!
Simplicity navigating to recieve the…
Simplicity navigating to recieve the care needed. The speed at which I was diagnosed, treated and was able to resume normal life. No lengthy paperwork routines.multiple options for location and treatments. Friendly staff across all departments.
June 15, 2026
Unprompted review
Reply from Bupa UK Insurance
We're so pleased to hear about the simplicity of navigating our services and the speed of your diagnosis and treatment. It's wonderful that you found our staff friendly and appreciated the multiple options available.
No follow up
The GP I met said that he was going to refer me for a scan of some sort but I have heard nothing since.
June 18, 2026
Reply from Bupa UK Insurance
Thank you for your feedback. We understand your concern about the scan referral. Please contact your Member Services team on 0345 609 0111 to discuss in more detail. You can also use webchat at www.bupa.co.uk/contact-us. Many thanks
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad you found our service efficient, friendly, and understanding. Thank you for sharing your positive comments.
Reply from Bupa UK Insurance
We appreciate your feedback and are so glad you found everything easy and without complications.
Reply from Bupa UK Insurance
We're happy to hear that you found the process straightforward and had no issues. We appreciate your positive feedback!
it was easy and felt safe
June 25, 2026
Reply from Bupa UK Insurance
We appreciate you sharing your feedback; we are so glad our service was easy and felt safe for you.
Reply from Bupa UK Insurance
We're truly happy to hear that our assistance and advice were helpful to you. We appreciate your kind words!
Brilliant Service
Brilliant service all round, from the GP appointment, to how quickly I got to have scans and see a specialist.
The GP even called me up checking in on me and making sure id been able to get booked in to see a specialist.
June 29, 2026
Reply from Bupa UK Insurance
We're so pleased to hear about your brilliant experience with our service, from your GP appointment to quickly getting scans and seeing a specialist. It's wonderful that our GP checked in on you.
Very helpful cotumer service
Very helpful cotumer service, explained step by step instructions what to do, made it very easy. A choice of consultants to choose from and appointment was made really quickly.
July 6, 2026
Reply from Bupa UK Insurance
We're so pleased to hear that our customer service was helpful and made things easy for you with step-by-step instructions. We're also glad you found it easy to choose a consultant and that your appointment was made quickly.
I decided to try the dental cover
I decided to try the dental cover. I found a local BUPA dentist, booked in. Saw a lovely dentist and all sorted as part of my cover. Excellent service
June 22, 2026
Unprompted review
Reply from Bupa UK Insurance
We're so pleased to hear that you had such a positive experience with your dental cover and found a great local dentist. It's wonderful to know everything was sorted out smoothly!
Network exemtion granted without fuss
The original hospital on the countrywide list failed to have the correct range of plates available for fixation and the op was cancelled at the very last second. A second urgent admission was agreed for London - not normally covered by my policy. The telephone is answered by BUPA promptly and professionally. The slight downside is that BUPA only pay for their own physios and will not even make a part contribution towards a non-BUPA physio.
July 1, 2026
Reply from Bupa UK Insurance
We appreciate you sharing your experience, and we understand your frustration regarding the cancelled operation and the policy limitations for non-BUPA physios. We are always working to improve our services and coverage options. Your feedback is valuable as we review our processes.
Direct access to consultants regarding cancer
The ability to receive direct access to a consultant regarding a possible cancerous skin condition without the need for a GP referral meant a much shorter wait for diagnosis and thus much less anxiety overall.
July 4, 2026
Reply from Bupa UK Insurance
We're so pleased to hear that direct access to a consultant helped you receive a quicker diagnosis for your skin condition, significantly reducing your anxiety. Thank you for sharing your positive experience.
Fast refund for NHS dental expenses
June 11, 2026
Reply from Bupa UK Insurance
We are delighted to hear about your positive experience with the NHS dental expenses refund process. Your feedback is greatly appreciated.
Excellent
Submitted dental receipt and it was accepted for payment the following day. Very efficient service.
June 24, 2026
Unprompted review
Reply from Bupa UK Insurance
We're so pleased to hear that your dental receipt was accepted for payment so quickly. We appreciate you highlighting our efficient service!
The claims process is so simple even an…
The claims process is so simple even an old technophobe like me can manage to submit a claim and have payment made within minutes
July 2, 2026
Reply from Bupa UK Insurance
We appreciate you sharing your positive feedback! We're so glad to hear that our claims process is simple and that you received payment quickly.
Claim made quickly and easily, all relevant consultants names mailed the next day
Claim made quickly and easily
June 26, 2026
Reply from Bupa UK Insurance
We are so pleased to hear that your claim was processed quickly and easily. Thank you for sharing your positive experience with us!
Bupa make everything very simple to…
Bupa make everything very simple to deal with , very professional !
June 30, 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are so pleased to hear that we made everything simple and professional for you.
BUPA are always so easy to deal wih.
BUPA are always so easy to deal with.
A few years ago the company I work for changed to different one and they were awful, only stayed with the new one for a year as there was so many complaints.
July 2, 2026
Reply from Bupa UK Insurance
We're so glad to hear that you find our service easy to deal with! It's truly rewarding to know we provide a positive experience, especially after your previous difficulties. We appreciate your feedback.
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