Business Fly Reviews 

187
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely polite, professional, and attentive throughout every single step of the arrangement. People consistently note that the dedicated travel advisors go above and beyond to ensure every specific requirement is handled correctly. Consumers are also extremely happy with the smooth booking process, reliable communication, and remarkably competitive prices provided. Travelers highlight that securing fantastic deals on complex international itineraries is always remarkably easy and stress-free. Many satisfied reviewers state they would never hesitate to recommend these reliable travel arrangements to their friends and family members.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during the booking process.... See more

Service

Customers had positive experiences with service, frequently praising travel advisors for being exceptionally... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as smooth, stress-free, and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting exceptional satisfaction... See more

Price

Reviewers express great satisfaction with the competitive prices and substantial savings on flight bookings.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was looking for best price business class seats Man-Mel, contacted BF and was dealt with by an extremely helpful Sunny. Was sceptical as to how they could offer such savings as always booked dir... See more

Rated 5 out of 5 stars

I spoke to Robin at Business Fly in the early part of 2025 about booking a long haul trip in December. Robin found me suitable flights with a well regarded carrier - Cathay Pacific - at excellent pri... See more

Company replied

Rated 5 out of 5 stars

We are first time customers with Business Fly and will now be longstanding customers . Outstanding service by Sumit , our travel advisor , he could not have been more helpful . He was an absolute... See more

Company replied

Rated 5 out of 5 stars

Had an excellent service provided by Sumit. He was prompt in responding and communication was spot on. He found us different options for the dates/routes we wanted and eventually got us business cla... See more

Company replied


Company details

  1. Travel Agency

Written by the company

We are specialized in Economy class, Premium economy, Business and First-class flight tickets since we work with the greatest airlines in the world. Our user-friendly navigation, quick and easy search options, and quick online reservations save you time and money while providing you with a terrific opportunity to explore affordable flights to your favorite location around the world in a matter of seconds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

187 reviews

5-star
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1-star

Asks customers to review

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4.9

All reviews

(187)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a very good platform to get…

This is a very good platform to get best services.
I was struggling to get emergency ticket to india. And they gives me almost 500pounds less then market price.
And the process is very easy and staright forward.
Thank you mr robin

December 2, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Singh,

Thank you so much for your kind words! We’re thrilled Robin could help you get your emergency ticket easily and save you so much. It’s great to hear the process was smooth, and we really appreciate your feedback!

Warm regards,
The Business Fly Team

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Rated 5 out of 5 stars

Thank you

Thank you, Robin, for taking care of the ticket booking. I appreciate you.

December 2, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Raj,

Thank you for your kind words! Robin will be thrilled to hear this. We’re glad we could help and really appreciate your trust.

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

This is the second time I have dealt…

This is the second time I have dealt with this company and both times Robin handled my business to perfection thanks
Regards
John

November 26, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear John,

Thank you so much. We’re thrilled to hear Robin could handle everything perfectly again. We truly appreciate your continued trust and look forward to assisting you with your future travels.

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Top level service.

I spoke to Robin at Business Fly in the early part of 2025 about booking a long haul trip in December. Robin found me suitable flights with a well regarded carrier - Cathay Pacific - at excellent prices, and also arranged accommodation for us during a long layover. The carrier has made some changes to the itinerary of which Robin has kept us fully informed at all times. He has provided great service, if there is better and more conscientious provider I'd be very surprised. Thanks again Robin, a job very well done.

November 18, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Customer,

Thank you so much for your kind words! We’re thrilled Robin could help you find the right flights and keep you fully informed throughout the changes. It means a lot to hear you appreciated his service — we’ll be sure to pass this along. We truly value your trust and look forward to assisting you with future trips!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Good value prompt personal service from…

Good value prompt personal service from experienced agent

October 16, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Horada,

Thank you for your kind words! We’re glad you enjoyed the personal and prompt service. We really appreciate your feedback and support.

Warm regards,
The Business Fly Team

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Rated 5 out of 5 stars

Very helpful and polite will use them…

Very helpful and polite will use them again

October 7, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear June,

Thank you! We’re glad you found our team helpful and polite. We look forward to assisting you again!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Robin Did It Again!

Robin did it again! This is my 2nd time booking through him.
Robin is always very polite, respectful and very helpful with my flight fare. He tried his best to achieve not just the business but also gave his best customer service.
I would recommend him.
Thank you again Robin.

November 1, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Ima,

Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you chose to book with us again and that Robin was able to provide you with such a positive experience.

At Business Fly, we take great pride in delivering exceptional service and value, and it’s always rewarding to know our team members like Robin are making a real difference for our clients.

We truly appreciate your continued trust and recommendation, and we look forward to assisting you with your future travel plans.

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Trustworthy …go ahead with them.

Excellent Service – Honest and Trustworthy!

My senior madam suggested this site, and I decided to try booking through them. I’m very happy to say that this site and the people behind it are truly trustworthy. **Robin**was kind and respectful throughout the process. He kept his word, was honest, and delivered exactly what he promised. Everything went smoothly from start to finish. Thanks to Robin and Businessfly for their excellent service — I’ll definitely recommend them to others!

October 27, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Samuel,

Thank you so much for your thoughtful review! We’re delighted to hear about your positive experience and truly appreciate your kind words about Robin and our team.

At Business Fly, we pride ourselves on being transparent, reliable, and dedicated to delivering a smooth and stress-free booking experience. It’s wonderful to know that Robin’s honesty and professionalism made such a great impression.

Thank you for choosing us and for recommending our service — we look forward to assisting you again with your future travel plans!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Sumit was polite professional and…

Sumit was polite professional and patient.

October 27, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Simon,

We really appreciate you taking the time to share your experience! It’s great to hear that Sumit made such a positive impression with his polite and professional approach. His patience and attention to detail reflect the level of care we aim to provide every client at Business Fly.

Thank you for choosing us — we’re glad to have earned your trust and look forward to helping you again with your future travel plans.

Warm regards,
The Business Fly Team

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Rated 5 out of 5 stars

I have found BusinessFly online after…

I have found BusinessFly online after over a week of searching for some affordable to Australia, I have been contacted by Sumit and he has gone above and beyond to get us the flights that we could afford, he has been extremely patient and helpful with any questions or queries that we had, would highly recommend going forward. Many thanks Sumit .

October 7, 2025
Unprompted review
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Reply from Business Fly

Dear Sabrina,

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Sumit was able to assist you so thoroughly and help secure affordable flights to Australia. His dedication, patience, and support truly reflect the service we aim to provide at BusinessFly. We'll be sure to pass on your appreciation to him.

We’re grateful for your recommendation and look forward to helping you again in the future. Safe travels!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Excellent service speedy and efficient

Robin who dealt with my enquiry was extremely patient and accommodating in view of the various date changes i made and also a fare I could afford. Based on his service I would recommend the Business Fly, especially if you are looking a relatively cheap long haul flight in an emergency. And thank the company for their quick and efficient responses with all my communications with them during the process of finding me the flight I booked with them. It a first class service.

October 7, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Customer,

Thank you so much for your thoughtful feedback. We're thrilled to hear that Robin was able to assist you with such patience and flexibility, especially with the changes to your travel dates and the need to find a fare within budget.
We truly appreciate your recommendation and are glad we could support you in securing a long-haul flight during a time-sensitive situation. Our team is committed to providing quick, efficient, and first-class service, and it's wonderful to know that was reflected in your experience.
Wishing you safe and smooth travels, and we look forward to assisting you again in the future!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

I have very happy your service

I have very happy your service. Always been there for us if we had any issues with our booking.
Even though the time is so different, he Always replied back us with a quick response.

I have been using his services for the last 10 years and never had any difficulties.

His prices have been resanable.
I have introduced some of my friends as well and they all had a good service with him.
Thanks 😊

October 5, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Sutha,

Thank you so much for your kind words and continued trust over the past 10 years — it truly means a lot to us. We’re so glad to hear that you’ve consistently received the support you needed, regardless of time differences, and that our quick responses and reasonable pricing have met your expectations.

We’re also grateful for the referrals you’ve made — it’s always a pleasure to assist your friends as well. Providing reliable and responsive service is what we strive for, and it’s wonderful to know that’s been your experience.

Thank you again for your loyalty and support — we look forward to assisting you for many more years to come!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Their customer service is great

Their customer service is great. Staff (Robin). Was very polite and respectful in dealing with my request. I am very happy with the way I was treated and recommend this company to friends and families.

August 26, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Ms. Itabo,

Thank you so much for your wonderful feedback! I’m delighted to hear that our team, especially Robin, treated you with politeness and respect, and that you were pleased with our customer service. We truly appreciate your recommendation to friends and family and are committed to maintaining this level of service every time.

Warm regards,
Business Fly Team

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Rated 3 out of 5 stars

It is best flight

It's a best flight I really enjoyed

September 30, 2025
Unprompted review
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Reply from Business Fly

Dear Vishant,

Thank you so much for your feedback — I’m delighted to hear that you had such a great experience. It’s wonderful that everything met your expectations and that you enjoyed the flight.

Looking forward to helping you again in the future!

Warm regards,
Business Fly Team

Rated 5 out of 5 stars

Excellent customer service

I m happy with the service provided by your team. Specially Sam, who made sure We got the best rate with for the dates. He was helpful and very understanding.

September 14, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Maka,

Thank you so much for your kind words and positive feedback. We're thrilled to hear that you’re happy with the service provided by our team.

Sam will be especially pleased to know that his efforts made a difference in your experience. We’re proud to have him on our team and will be sure to pass along your appreciation.

If there’s anything else we can assist you with, now or in the future, please don’t hesitate to reach out. We look forward to working with you again.

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

My wife and I have been using business…

My wife and I have been using business fly for quite some time and we find the service very helpful and reliable. We always use Robin because he is knowledgeable, friendly and always willing to go that extra mile. Looking forward to our next trip in November. Thanks Robin.

September 21, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Customer,

Thank you so much for your kind message and for your continued trust in Business Fly. We’re delighted to hear that you and your wife have found our service helpful and reliable over the years.

Robin will be especially pleased to hear your praise — he truly embodies our commitment to going the extra mile for our clients. We’ll be sure to pass along your appreciation to him.

We’re looking forward to assisting you with your upcoming trip in November and making it just as smooth and enjoyable as always.

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Booking my flight to Australia

I wanted to book a flight to see my daughter over in Australia. And I went with a company called Business Fly, they were a pleasure to deal with. I highly recommend Sumit, who helped me pick my flight, and I would certainly use this company again

September 11, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Kenneth,

Thank you for taking the time to share your experience. We're so pleased to hear that booking your flight to Australia through Business Fly was a positive one.

Sumit will be very happy to know that he was able to assist you effectively and make the process smooth. We’re lucky to have him on our team, and we truly appreciate your recommendation.

We look forward to assisting you again in the future — whether it’s another trip to see your daughter or any other travel plans.

Warm regards,
The Business Fly Team

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Rated 5 out of 5 stars

Hi Thanks Robin Your Help and…

Hi Thanks Robin Your Help and Support..I Noticed You Worked Midnight and Sorted My Air Tickets..Thanks Again.

September 7, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Singh,

Thank you so much for your kind words and for taking the time to leave a review.

We're thrilled to hear that Robin was able to assist you promptly — even during late hours! At Business Fly, we’re committed to providing round-the-clock support to ensure your travel plans go smoothly.

We truly appreciate your trust in us and look forward to assisting you again in the future.

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Another successful booking with the…

Another successful booking with the help of Robin. Such a patient and considerate person who went that extra mile to perfect our requirements.

September 6, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mandy,

Thank you for your wonderful feedback! We're delighted to hear that Robin was able to assist you once again and went the extra mile to meet your needs. His dedication and patience truly reflect our commitment to excellent service.

We greatly value your continued trust in us and look forward to helping with your future travel plans.

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Very helpful.

August 24, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Tamber,

Thank you for your kind words! We're glad to hear you found our service helpful.

We look forward to assisting you again in the future.

Warm regards,
The Business Fly Team

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