Busseys Norfolk Reviews 

981
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional, non-pressuring approach during the buying process. Many highlight the smooth and easy experience, appreciating the clear communication and informative assistance provided. The overall service, from initial inquiries to vehicle handover, is frequently described as excellent and enjoyable. However, some customers also noted dissatisfaction with after-sales service, citing unresolved vehicle issues and a perceived decline in care post-purchase. Reviewers mentioned problems like manufacturing defects needing extensive follow-up, recurring car faults after repairs, and conflicting information. These experiences led to frustration and a feeling of a lack of accountability.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the sales... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their new cars, such... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

User experience

Customers had positive experiences with user experience, describing it as great, excellent, and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Busseys is such a well respected brand in Norfolk, I knew I only wanted to go there for my brand new Ford Puma GenE. The sales executive, Peter Feltham, couldn't have been more helpful. He has been in... See more

Company replied

Rated 5 out of 5 stars

Truly great service from the team at Hall Road. Previously had a Peugeot set up with Adam, yearly services all handled with exceptional customer care from Kayla, and have just signed up for another 4... See more

Company replied

Rated 5 out of 5 stars

1st time buying an EV car, all the salesmen are very helpful. Daniel, Connor, and Brandon are all helped me with understanding the car, register the paper, etc. Especially Connor, he’s dealing with my... See more

Company replied

Rated 5 out of 5 stars

Ant Bryce at Norwich bussyess always helpful ! I have purchased 2 van’s and he looked after me really well through out the process and well communicated he made the process very smooth and easy always... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Main Ford, BYD and Ineos Grenadier Dealer in Norfolk. Our success is based upon providing excellent customer service, superb value for money and complete customer satisfaction, principles that serve us as well today as they have always done. Our help team are available Mon-Fri 8.00 - 17.00


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

981 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(981)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great handover for a great car

Just purchased a BYD Seal u from Busseys BYD in Norwich.
The attention to detail from start to finish from Connor Buller was exemplary. He spent lots of time explaining everything I needed to know from the initial purchase paperwork to driving it away on the day.
I would not hesitate to use Busseys on another purchase if needed.

September 1, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

What a great review—thank you so much! It's fantastic to hear that Connor's service was exemplary from start to finish. He's a valued member of our team, and we'll be sure to pass along your kind words. We're so glad you love your new BYD Seal U and look forward to helping you again down the road.

Rated 5 out of 5 stars

BYD surf

Excellent communication and knowledge. Matthew provided brilliant support and advice.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very enjoyable test drive experience

As in the title it was a lovely day and young Mathew was very keen, polite and attentive to my questions. The BYD Surf was a delight to drive, even though I was driving it gave the impression that I was almost a passenger, it was such a seamless and fun car to drive. Impressed and delighted with Mathew and BYD. Wishing them every success.

August 15, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

Thank you for your fantastic review! We're so glad you had such a delightful experience and will be sure to pass your kind words on to Mathew. We hope to see you again!

Rated 5 out of 5 stars

Very helpful

Very helpful, vicky was more than helpful, she found a slot for me that worked for everyone. Could not have asked for better service.

August 23, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

Thank you for leaving a review! It's great to know that Vicky gave you great service. We have passed on your comments to Vicky and the management team. We look forward to seeing you again!

Rated 5 out of 5 stars

Bought a BYD atto 3

Bought a BYD atto 3
Salesman was Daniel , who from the start to finish gave an excellent service, very knowledgeable and nothing was too much trouble, highly recommend BYD as we are so far really pleased with our car
Make sure you ask for Daniel on your visit

August 21, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

Hi Louise, thank you for taking the time to give us a review. We're pleased to hear that Daniel was able to help you. Thank you for your kind words, we have passed them onto Daniel and the management team who will be delighted. Kind Regards

Rated 5 out of 5 stars

Visual examination and check carried…

Visual examination and check carried out promptly and efficiently. Report accompanied by video.
The process was timely and I waited in a nice clean, light area with coffee provided. Nice, pleasant and friendly staff.
What’s not to like?

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Brandon White is obviously a trusted…

Brandon White is obviously a trusted reliable and very experienced Salesman despite is relatively youthfulness, Thanks for all your help on this occasion, we will be back in touch when the time comes.

August 6, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

Hi Philip, thank you for the 5-stars! We have passed your comments onto Brandon and the management team who will be delighted. Kind Regards

Rated 5 out of 5 stars

Our experience was first class

Our experience was first class! working with Connor was a pleasure and he met all our needs with exceptional customer service .we have made a purchase and look forward to driving our car .

August 15, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

That's wonderful to hear! We're thrilled that you had a first-class experience and that Connor provided you with exceptional customer service. We can't wait for you to start driving your new car. Enjoy the road!

Rated 5 out of 5 stars

Excellent service from staff

Excellent service from staff, especially Brandon. Not pushy, listened well to our needs and even though we could not find what we needed have still kept in touch. Well worth a visit if looking for a new or used vehicle.

August 4, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

Thank you for the review! Feedback from our customers is invaluable. Its great to know that you found Brandon to be excellent and that he listened to your needs. We hope to see you again in the future!

Rated 5 out of 5 stars

Bought a BYD Seal Excellence from Connor Buller

Bought a BYD Seal Excellence.

Initial call was dealt with by Sales Exec Connor Buller.

Very impressed with the service offered by Connor. Not at all pushy, very knowledgeable on the car.

So far, highly impressed and would recommend BYD Busseys and Connor.

August 14, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

It's great to know you Connor gave you such a good experience! Thank you leaving a review and recommending Connor and Busseys! We hope you enjoy your Seal!

Rated 4 out of 5 stars

Very helpful young man

Very helpful young man, needs a training session on how to answer the phone professionally.

August 13, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

Thank you for leaving a review. We're glad our team member was able to help you. We will take your comments on board and look into our telephone technique training.

Rated 5 out of 5 stars

Friendly and professional.

All staff were incredibly friendly and professional. The whole process of purchasing a new car was made easy. Matthew Browne (who is a trainee) was great to liaise with. He was very informative and helpful, making the experience enjoyable. We would highly recommend this company and will use again when upgrading our car. Plenty of tea.

August 6, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

Hi Jackie, thank you for the fantastic review! We have passed your comments onto Matthew and the management team who will be delighted. We look forward to welcoming you back to the business in the future. Kind Regards

Rated 5 out of 5 stars

Matthew was very helpful and made…

Matthew was very helpful and made buying my new car very easy and enjoyable

July 25, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

Thank you for leaving a review! It's great to know Matthew was helpful and made the buying process easy and enjoyable! We hope you enjoy your new car!

Rated 5 out of 5 stars

My experience was first class dealing…

My experience was first class dealing with Craig and his colleagues they had me in a new van within a week . Very professional and very helpful, would definitely buy a vehicle of these guys again.

July 25, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

Thank you for the review! It's great to know Craig gave you a first class experience! We look forward to seeing you again.

Rated 5 out of 5 stars

The whole experience

From start too finish a very pleasant experience from chatting about the care ordering the car pick up the car as requested all the way too driving it away a great all round experience can't fault in any way and would highly recommend too all my friends and family 😀

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional. We highly recommend Connor!!

July 28, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

Thank you so much for the feedback on Connor! It's great to know you would recommend him!

Rated 5 out of 5 stars

Byd seal test drive

Had a really good test drive of the seal today. Matthew was really helpful showing me how everything worked and was very friendly and approachable. Appreciated that even though I would be going through a company car portal, so it wouldn’t be a direct sale he took the time to send me a video of features of the car and answered all my questions after the test drive. My experience in a competitor was not as good at all! The car was lovely and far exceeded my expectations! Thank you Matthew

July 26, 2025
Unprompted review
Busseys Norfolk logo

Reply from Busseys Norfolk

Hi Abigail, thank you for the fantastic review! We have passed your comments onto Matthew and the management team who will be delighted that we were able to help you. Kind Regards

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