Busseys Norfolk Reviews 957

Great experience, looked after by Keisha, she's a star!

Sadly, after using Busseys for over 30 years I have to say that on this occasion I received very poor customer service. My car failed to start on my new Puma after 1 year 4 months. I called the AA who confirmed that the battery was dead and said that the warranty should cover this and they would get the car going so that I could get it to the garage. I called Whiffler Road and was told I could book my car in for the next available appointment in three weeks on 21 April. I was not happy with this response and was put through to another person who confirmed that I could drop the car off at Whiffler and they would fit it in when they could but couldn’t say it it would be looked at before 21 April. When I asked why this was so I was told that if I was a customer who had booked in for a service would I be happy if my service was cancelled in order to book in someone else in for their issue? This comment was totally inappropriate and I cut the call as I was livid. In the meantime the AA had to leave for another call-out and my husband switched off the engine. Surely there should be some provision for emergency issues? We then had to call the AA again and pay for a second call-out, as it is classed as the same issue, and pay for a new battery, as I’m not in a position to be without transport. The replacement of the battery took 14 minutes!! I called later to ask the salesman who sold me the car if I should have had some kind of warning that the battery was failing as I received alerts for everything from seatbelts to speed cameras and this was definitely fundamental to the operating of a car? I did not receive a satisfactory answer but was asked when I had last used the car and had I left a light on etc. Again inappropriate!

What a great experience from start to finish.
Staff that looked after us were great and nothing seemed to be too much trouble and their knowledge of the vehicle was great.

Fantastic experience from Busseys. We needed a car quickly, Brandon and Simon the GM went above and beyond to not only meet the initial collection date but to exceed it.

Brandon was knowledgeable and listened to what we needed, no high pressure and understood what we wanted and needed.

Original visit was on Saturday with collection made available today (Wednesday). Car has been fully prepped and valeted.

Overall a great experience and I would totally recommend both Busseys and Brandon. Thank you so much for a great experience.

Also, nice touch with the video, really nice.

What a great service from start to finish. The secretarys were very helpful an competentary drinks while waited. Chandler the salesman, topman there wasn't nothing he couldn't answer what what was asked from us , very kind an considerate. The new puma is a great addition to the family, would recommend buying from bussey , exallant 👌

Once again excellent support from Busseys when changing my car . With many competitive offers available in the market place I keep returning to Chandler at Ford because I know the vehicles hold their value and are very reliable .

I have used Brussels at Attleborough for a number of years now to service my car always found them excellent. This time when I went a Ford Explorer EV car took my eye . I asked to look at it and found it was for sale. Went back had a very informative test drive with John and decided to buy. All paper work done with ease. I picked my new car one week later. John was very thorough and took his time with me to explain various things and answering my questions . John rang me a few days later and asked how I was getting on we had a very pleasant chat I found my experience more than satisfactory and would not hesitate to go back.

Excellent service. Very impressed by the knowledge of the vehicles, all questions were answered with clarity. Kept well informed at all stages of buying a new car. Would highly recommend recommend.

Great company, good customer service all the way through.

We first met Jon and Steve at the Ernest Doe Show early February 2026. We've been reading up and following the Ineos Grenadier for a long time now. We are original Defender owners. The Grenadier really got our attention.
Jon took us both out on a test drive whilst at the show. We then visited the showroom in Attleborough a few weeks later. To see so many different models of Grenadiers on arrival was great, and encouraging. We spent several hours talking, looking and test driving the different models. Jon was very friendly, helpful and there was no sales pressure at any time which we liked. Once we decided on the Black Edition, Jon set the wheels in motion. He would telephone to keep us updated, deal with our enquiries, and would email details through as and when needed. We picked up our brand new Black Edition on Friday. Despite being very busy when we arrived Jon apologized as he was helping another customer but then he gave us his undivided attention going through the papers, looking over the car, advising what to do, and setting things up.
The Black Edition just ticked all the boxes for us.
The ride home back to Essex was great. The car drove lovely, was comfortable, quiet and turned a few heads when we got back to our village.
We found the whole experience of buying our new car great. Jon was very knowledgeable, helpful and patient without putting any pressure on us.
Thank you so much.

I recently visited Busseys at Attleborough to view the Ineos Grenadier. There were several models on display and after speaking with Jon I was able to test drive two models - the commercial two seater and a 5 seater station wagon. Steve let me drive from the garage on his test route then my wife and I test drove the vehicles ourselves . I have to say the staff were amazing , the way it should be - no pressure selling . I went away thanking Jon and now pondering what to do , I’ve been a landrover man for over 50 years The grenadier ticks most of the boxes 👍Bob Cave

The vehicle hand over was great. Peter spent a great deal of time explaining everything we needed to know on the vehicle. Nothing was too much trouble.

Steve Gregory and the rest of the team made the whole experience the smoothest car buying experience I've had to date , No complaints at all and would make the 800 mile round trip journey again based on how easy and friendly the service was from start to finish

Great company to deal with, totally recommend Peter feltham, he keep us updated all the way on our new car.
A really friendly and helpful nice guy.

Attentive sales team, very helpful yet relaxed approach. Not pushy, explained things very clearly, vehicle comparisons, test drives arranged. Good and clear communication and questions answered whilst face to face, by phone or email.
Handover process very professional, smooth, informative, allowed time for any questions and demonstrated features in the vehicle.
Called back within 48 hours to see how things were going.

Excellent service, Chandler was always available to talk too and kept us up to date through the process.

Once again I was very happy with Busseys in Attleborough excellent service plus excellent staff

I had a problem with a side reflector on my Peugeot 2008 which I have serviced/MOT at Busseys, Hall Road and the Parts/Service Manager was extremely helpful. He not only helped me identify the necessary part but as a courtesy fitted the new replacement free of charge. It was a fiddly job, well beyond my capabilities and I'm really grateful to him for his professionalism and fantastic customer service.

Thanks John at the dealership. I had a very enjoyable and informative experience at Ineos. The sales team were very knowledgeable on the vehicle and both friendly and helpful. Would definitely consider another visit, soon after i sort out my options.

Felt comfortable, impressed with team helpfulness.