Butter & Crust Reviews 

713
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality products, including fresh pastries, artisanal bread, and various breakfast staples like sourdough, bagels, and dairy items. The reliable delivery service is widely appreciated for its convenience and the delight of receiving fresh items early in the morning, complemented by excellent, responsive, and helpful customer service. However, some customers noted delivery issues, such as late or inconsistent arrival times, items left exposed, or discrepancies in the advertised method. A few also found product freshness and quality inconsistent, with some items occasionally arriving stale. Additionally, some reviewers mentioned unfulfilled promises from customer service or challenges with the subscription model.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the exceptional quality of fresh... See more

Quality

Customers consistently note positive experiences with quality, praising the exceptional freshness and high... See more

Delivery service

Clients share positive opinions on delivery service, often praising the on-time and reliable deliveries of... See more

Customer service

People report positive experiences with customer service, consistently describing the team as helpful,... See more

Service

Users describe positive interactions with service, with many reviewers consistently impressed and finding it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delicious variety of fresh breakfast pastries to wake up to on a Sunday morning. Other breakfast staples include apple juice (fresh and unprocessed), eggs, top quality sourdough, yoghurt and Monmouth... See more

Rated 5 out of 5 stars

Butter and Crust Bakery is a wonderful small local business that I love supporting. Their pastries are absolutely fantastic and always so tasty, with a great selection to choose from. The new savoury... See more

Company replied

Rated 5 out of 5 stars

Butter and Crust bagels are superb. Top notch. The sourdough probably is too but we managed to fluff our lines with last weekend's order so that's still to look forward to. The very early morning deli... See more

Rated 5 out of 5 stars

We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” op... See more


Company details

  1. Delivery Service

Written by the company

In lockdown we started delivering sourdough loaves and pastries to our neighbours. Now we're delivering our weekly bundles to thousands of households across South London. We deliver early on Saturday and Sunday mornings so that you can start your weekend with fresh bread and pastries waiting for you on your doorstep. Every bundle is delivered directly by us, by bicycle.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

713 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(713)

205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Waking up to fresh bread

Waking up to fresh bread, pastries and bagels is heaven. The quality is amazing and the delivery arrives nice and early so no waiting around.

October 19, 2025
Unprompted review
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Reply from Butter & Crust

Thanks so much, Emma! We’re so happy to hear your mornings feel heavenly 🥐☀️ Nothing beats fresh bread and pastries arriving just when you need them!

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Rated 5 out of 5 stars

The bread tastes amazing

The bread tastes amazing, especially the Seeded Sourdough. The Cinnamon Raisin Bagel buns are also incredible.

October 12, 2025
Unprompted review
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Reply from Butter & Crust

Thanks so much, Kleomenis! We’re thrilled you loved the Seeded Sourdough and the Cinnamon Raisin Bagels 🥖🥯 Nothing like a tasty start to the day!

Rated 5 out of 5 stars

Great sevice and product.

Great attention to the client combined with great sourdough! What a joy to get the real thing instead of supermarket imitations.

October 6, 2025
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Reply from Butter & Crust

Thank you so much! That’s lovely to hear 🥖💛 We’re thrilled you’re enjoying the real sourdough experience — nothing beats the good stuff fresh from the oven!

Rated 5 out of 5 stars

The sourdough is the best sourdough…

The sourdough is the best sourdough ever and that cinnamon roll is absolutely delicious! The whole family is addicted. The croissants are famous with the kids and the morning treats are the best. That’s why now we’re on weekly orders.

October 13, 2025
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Reply from Butter & Crust

Thank you so much! We’re thrilled your family’s loving the sourdough, croissants and cinnamon rolls 🥐💛 It’s wonderful to be part of your weekly tradition!

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Rated 4 out of 5 stars

Excellent customer service and great…

Excellent customer service and great quality! Sweet selection just a bit too sweet

October 6, 2025
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Reply from Butter & Crust

Thanks, Stevie! We’re so glad you’re enjoying the quality and service 🍞💛 and really appreciate the feedback on the sweetness — we’ll keep that in mind for future selections!

Rated 5 out of 5 stars

High recommend!

Great business. Fresh bread and pastries on Saturday mornings. We’ve tried the butter, eggs and fruit juice too. Would highly recommend this business to family and friends.

October 11, 2025
Unprompted review
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Reply from Butter & Crust

Thank you so much, Christine! We’re delighted you’re enjoying the fresh bread, pastries and little extras 🥐🍞💛 Your recommendation means the world to us!

Rated 5 out of 5 stars

Our Sunday morning are complete with…

Our Sunday morning are complete with the fabulously delicious sweet treats from Butter & crust ☕️🍪
Highly recommended!!!

October 5, 2025
Unprompted review
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Reply from Butter & Crust

Thank you, Leah! We love knowing your Sundays feel complete with our sweet treats ☕️🍪💛 Your lovely words and recommendation mean so much to us!

Rated 4 out of 5 stars

While I love your sour dough I have…

While I love your sour dough I have found the last loaves a little dry?

October 6, 2025
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Reply from Butter & Crust

Thank you for letting us know, Mrs Hilder 🍞💛 We’re so sorry your recent loaves felt a bit dry — that’s not what we aim for. We’ll look into this right away and make sure your next one’s back to its best!

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Rated 5 out of 5 stars

Encouragement to a lazy Sunday

Excellent bread, croissants and pastries all safely delivered (very) early on Sunday morning so that they can be picked up when wanted. They encourage a lazy Sunday morning.

October 5, 2025
Unprompted review
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Reply from Butter & Crust

Thank you, Jeffrey! We’re so pleased you’re enjoying the early deliveries and lazy Sunday starts 🥐☕️💛 That’s exactly the kind of weekend feeling we love to bring!

Rated 5 out of 5 stars

Great customer service

Great customer service. They really seem to care for their customers. So I have highly recommended them to friends and family.
The products are good too, bit pricey but they always have offers.

August 1, 2025
Unprompted review
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Reply from Butter & Crust

Thanks so much, Bala! We’re really glad you’re enjoying the products and service 💛🥐 It means a lot that you’ve recommended us — and we’ll keep those offers coming!

Rated 4 out of 5 stars

Best pastries

Best pastries, cookies, bagels and sourdough for miles! Croissants are a laminated dream in particular. Customer service is excellent and had great communication with them when there were delays due to weather events.

October 6, 2025
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Reply from Butter & Crust

Thank you, Martin! We’re so happy you’re loving the pastries, bagels and all the rest 🥐💛 Really appreciate your patience and kind words about the team — it means a lot!

Rated 5 out of 5 stars

Delicious bread and service

Very good customer service and products are of high quality

October 6, 2025
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Reply from Butter & Crust

Thank you, Silvia! We’re delighted you’re happy with both the service and the quality 🥐💛 Your kind words really mean a lot to the team

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Rated 5 out of 5 stars

Great service

Great service, delivery and products!

October 5, 2025
Unprompted review
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Reply from Butter & Crust

Thanks so much, Jay! We’re thrilled you’re happy with the service, delivery and products 🥐💛 Really appreciate you taking the time to share this!

Rated 5 out of 5 stars

Consistently Excellent Service and Exceptional Sourdough

I have been placing bi-weekly orders with Butter & Crust and am consistently impressed with their service. Today's delivery was prompt, meticulously packaged, and the pastries were carefully enclosed in a plastic bag to protect against adverse weather conditions. I also appreciate their proactive communication via email to confirm delivery details. Notably, their sourdough stands out as exceptionally flavoursome and is, without question, the finest available in my local area.

October 5, 2025
Unprompted review
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Reply from Butter & Crust

Thank you so much, Vivian! We’re really touched by your lovely words 🥖💛 It means a lot to know you notice the care we put into each delivery — and we’re so happy the sourdough’s become your local favourite!

Rated 5 out of 5 stars

Delicious fresh pastries and sourdough

Delicious fresh pastries and sourdough. Excellent service and easy to manage deliveries. Highly recommend!!

October 5, 2025
Unprompted review
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Reply from Butter & Crust

Thank you, Katelyn! We’re so glad you’re loving the pastries, sourdough and smooth delivery service 🥐💛 Your recommendation means so much to us!

Rated 5 out of 5 stars

Very high quality

March 23, 2025
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Reply from Butter & Crust

Thanks so much, Oliver! We’re really happy you’re enjoying the quality 🥐💛 That means a lot to the whole team!

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Rated 5 out of 5 stars

Delicious high quality goodies…

Delicious high quality goodies delivered to your door - what’s not to love.
And the customer service is exceptional.
So lucky to have access to this wonderful small business. Thank you.

October 1, 2025
Unprompted review
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Reply from Butter & Crust

Thank you, Bunty! Your lovely words mean the world to us 🥐💛 We’re so glad you’re enjoying the treats and service — it’s a joy to deliver to you each weekend!

Rated 5 out of 5 stars

Great concept, quality delivered to your door at good prices

Excellent idea, superbly executed. We love getting a w/e delivery of breakfast and the subscription is easily adjusted to adapt to changing needs. Quality products at fair prices and always reliable. Highly recommend.

September 28, 2025
Unprompted review
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Reply from Butter & Crust

Thank you so much, Marc! We’re so pleased you’re enjoying your weekend deliveries and finding the subscription easy to adjust. Your recommendation means a lot to us! 🥐🍞

Rated 5 out of 5 stars

Excellent produce and well organised…

Excellent produce and well organised delivery - a great company.

September 29, 2025
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Reply from Butter & Crust

Thank you so much, Isobel! We’re delighted you’re enjoying the produce and finding the delivery well organised – your kind words mean a lot to us 🥐✨

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