Buy&Ship Reviews 

1,471
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 284 reviews, reviewers had a great experience with this company. Customers truly love the easy-to-use platform and appreciate how simple it is to declare overseas shipments and consolidate packages. Many people find the proxy buying service exceptionally helpful for purchasing rare items from abroad without hassle. Shoppers frequently note that support teams respond quickly whenever assistance is needed with orders. However, some people mentioned that shipping and transit times can sometimes take much longer than expected. A few other people also felt that local courier services occasionally drop off parcels without sending prior delivery notifications. Some reviewers were not happy with customer support when facing complicated tracking issues or delayed responses.

What people talk about most

Delivery service

People report ambiguous experiences with delivery_service, noting a mix of reliable shipping and frustrating... See more

Service

Users describe ambiguous interactions with service, highlighting a mix of highly satisfied experiences and... See more

Product

Customers had ambiguous experiences with product handling, reflecting a wide range of opinions. Many... See more

User experience

Consumers find user experience to be very satisfying, noting that the platform is easy to navigate and... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement among users.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just love that I get to shop from almost all around the world with reasonable shipping rates. Very convenient and apps are somewhat user friendly. The downside is the shipping time frame. Sometimes... See more

Rated 4 out of 5 stars

The service is great and reliable. What would make it a better experience is faster/swift notification once the they're shipped after consolidation. My experience was that "ready to ship" status was q... See more

Rated 4 out of 5 stars

I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more

Rated 5 out of 5 stars

Always peace of mind d using buy and ship services. Its a pity the Thailand warehouse will be closed soon. Will be good if your company can consider continue the service for Thailand as there aren't m... See more


Company details

  1. Courier and Delivery Service

Written by the company

Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(1,471)

302 reviews in the last 12 months

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Rated 5 out of 5 stars

Opportunity to buy from Different Countries

It allows me to purchase from online shopping located at different countries that does not offers international delivery.

I am glad and will continue to use buy and ship.

Though it might have some longer delivery time, hopefully can be shorten.
Please have more discounts or promo code!

July 29, 2026
Rated 5 out of 5 stars

Always peace of mind d using buy and…

Always peace of mind d using buy and ship services. Its a pity the Thailand warehouse will be closed soon. Will be good if your company can consider continue the service for Thailand as there aren't many options available for such services in Thailand and im sure many people will be glad to have this continued.

July 24, 2026
Rated 4 out of 5 stars

I would highly recommend Buy&Ship

I would highly recommend Buy&Ship. It has done very well in overseas warehouse consolidation, packing, reshipping. Its shipping rate is competitive as it's charged based on actual weight instead of volume. Just one feedback. You need to improve the last mile delivery in Singapore. Janio Asia is notorious and not reliable. UPS so far is doing good for me. But you may explore further and offer more options for customer when it comes to last mile delivery in Singapore.

July 23, 2026
Rated 3 out of 5 stars

Poor local courier tracking

There was no update on item once it was handed over to courier. Merely a tracking number which is not updated timely. Please review your local courier carefully.

July 29, 2026
Rated 5 out of 5 stars

Very pleased with customer service…

Very pleased with customer service wherever i am in trouble. App so far so good. Always receptive of feedbacks. Would be great if we are able to make purchase of multiple items at once from the same seller so that seller can collate the orders and send everything in 1 parcel (so that buyer can save on shipping fee)

July 29, 2026
Rated 5 out of 5 stars

always delivers

great service! always use this company when i online purchase overseas, save lot of hassle thank you Buy&Ship

July 29, 2026
Rated 4 out of 5 stars

The service is great and reliable

The service is great and reliable. What would make it a better experience is faster/swift notification once the they're shipped after consolidation. My experience was that "ready to ship" status was quite long, which gave the impression that it hasn't been shipped. Other than that, amazing!

July 29, 2026

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