Buy Me a Coffee Reviews 

Continuous support until the issue was resolved, tnx!

I had commissioned an artist who asked that I use their Buy Me A Coffee page to pay. After payment, they blocked me on all social media, and I reached out to Buy Me A Coffee's support staff to see if the payment could be reversed, (after 2 days of trying to get back into contact with the artist who had went radio silent and stolen the money)

Customer service told me conflicting stories, that they'd reach out to their payment team for a resolution, only to be told that the refund would need to be delayed until after the seller had responded, it had been a week since, and I ultimately filed a dispute with my bank as it was a substantial amount of money.

After I filed the dispute, as I believed customer support was delaying to protect the scammer, they told me that they would no longer be able to process my refund and that my bank would investigate it. This was after a hectic few days of trying to get an answer from both the seller and their customer support was unhelpful in refunding a recent transaction.

BuyMeACoffee's own TOS states that the "non-delivery" of promised goods is grounds for a refund. Dispute being shown receipts in the initial email and being told that they'd reach out to their payments team, the story changed and I was then told that they'd need a response from the seller first, the seller which had already went radio silent and refused to respond after taking my money.

I would not recommend using Buy Me A Coffee over other options which offer more flexible consumer protections such as Paypal's Goods & Services or another payment platform with more consumer-friendly customer support.

Customer service was extremely quick in responding and resolving my inquiry. Was expecting a response in 48-72 hours but it only took them a few.

I'd started supporting a creator under a mis-typed email (unbeknownst to me). When I tried to update my credit card, I couldn't find the charges under my regular login. It took a little bit to track down the root of the problem, but customer service stuck to it and helped resolve my issue.

Poor customer service, holds funds without clarification as to why. Violates their own terms and conditions. I filed a complaint on Better Business Bureau because they refuse to release the funds to me or refund them to my donator until I filed a complaint. I suggest no one do business with this company. They are very shady and dishonest.

I have never had such great tech support. I’m 76 and was clueless trying to get my app to work. Rea was soooo patient with me! I am truly grateful and appreciative of the time she spent walking me through my learning process. Excellent service!

Customer service is responsive and super helpful. Liking this so far, no issues.

Good service, it would be nice to add more countries

The platform is made extremely simple, which I personally think is awesome. I had some troubles though - making my page work, and contacted the support - problem got resolved quick. Support employee was kind and helpful. I can give no less than 5 stars. Thank you for the service you provide and the care you provide to your users. Best regards!

Gave up,app is awful to set up,,for. Start sent a code to log in,doesn't recognise when entered,if it does work ,it asks for a name for your account ,tells me already taken,second box says you need less then 24 or less words or numbers or periods,tried everything,gave up

Thanks so much to the customer support team (Yogini handled my case) for helping me recover my account! Best service I've experienced so far. Appreciate all the effort ☕

Good support, very quick and effective. I'll do an update on my rating when I'll withdraw my money, but so far the experience is pretty good, despite of some UI/UX glitches on the app on mobile

Fast Friendly Customer Service!

I love the simple interface and the platform to earn a few money by putting your work in but the stripe insistency makes the platform quite one-dimensional for countries that do not have Stripe assistance because the page doesn't go live. Good customer support and clarification by them.But only one payment gateway makes it frustrating

The fluidity of the site is what I love the most. Can't wait to see what next they add.

My creditcard got scammed after using it at buymeacoffee..

I find this better than GoFundMe for creators, it’s more personal and tip vibes. Fees are about average and technically it’s pretty smooth, with good and quick customer service

They solved my issue super quick and were really easy to work with!

Buy Me a Coffee is a platform that is still underrated because I dont see why it is not yet a song in every country considering their amazing, seamless and stressfree platform.

This is a platform to sell your work and receive supports without hassle. Thank you to the team, and Tina especially from the support team. Her support was magnificent and really helpful. She helped me solve the issue even when I had almost given up in my mind.

Gracias