Supplyur Reviews 

646
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were let down by their experience overall. Customers frequently state that initial online price quotes are drastically reduced once the company inspects the shipped device. Consumers also mention waiting many weeks or even months for payouts without receiving clear updates or valid explanations. Additionally, individuals describe experiencing terrible customer support, remaining stuck on long phone holds without getting any resolution. Some reviewers were happy with previous transactions where they received their advertised money quickly and without any trouble. Other consumers noted that delayed payments eventually arrived after persistent follow-ups or formal complaints.

What people talk about most

Payment

Reviewers mention negative feedback about payment, highlighting severe delays and unfulfilled promises.... See more

Product

Clients share ambiguous opinions on product conditions and trade-in valuations. Many consumers report sending... See more

Price

Reviewers highlight concerns regarding pricing, noting that initial valuations on comparison sites may differ... See more

Customer service

Users describe negative interactions with customer service, consistently reporting a lack of support and... See more

Response time

Customers consistently express deep frustration regarding response times, highlighting severe delays and a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Sold my phone through them and like everyone else, waited 7 weeks+ for a payout. Kept getting palmed off with excuses how busy they are etc etc. wrote an official complaint last night (template off of... See more

Rated 1 out of 5 stars

Initially offered a fair price for my old mobile phones, then said there were a million issues and dropped offer to nearly nothing, despite all the phones having been kept in cases with scratch c... See more

Rated 1 out of 5 stars

Tempted by their advertised £145 offer. Sent my iPhone SE 3 to them in original retail packaging. They made several actual offers starting at £45 and rising to £95. I asked them to return my phone.... See more

Rated 1 out of 5 stars

LIARS LIARS LIARS!!!!! AVOID SELLING YOUR PHONE TO THIS COMPANY!!! Payment is not in 14 days more like months! They tell you it's the payment process but really they don't want to pay you out at all.... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

646 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(646)

50 reviews in the last 12 months

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Rated 3 out of 5 stars

Disappointed

Disappointed. Not as described. Damage to phone clearly visible. This should not have been sent out and reflects poorly on the company.

June 16, 2021
Unprompted review
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Rated 5 out of 5 stars

A best price and great service

I was looking for a particular outside security camera and Buyur had it at a very good price. It was very easy to use the website and place the order, I like the look and layout of the website.
Delivery was quoted as 3 to 5 days as I took standard free delivery, and it arrived in the morning on the 5th day. ​It was a Royal Mail delivery, which can often be hit or miss, but I received a tracking number and was able to follow the delivery all the way to a 2-hour window on the day of delivery. It arrived in the first 30-minutes of that 2-hour window.
I think selling direct may be a fairly new approach for them as I was pleasantly surprised to receive a call from Buyur asking if the ordering process had gone well and another call after 5-days asking if it was delivered on schedule. If this is the standard of service and attention to detail Buyur are working at now I don't think you'll have any problems buying from them in the future.

May 18, 2021
Rated 5 out of 5 stars

Canon Printer Purchase

Great service, first time user of Buyur, they even phoned me to confirm my order to just check it wasn’t fraudulent activity (very friendly person). Opted for expedited delivery and arrived as indicated. Very pleased with purchase and will buy from them again.

May 6, 2021
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