I’ve never had problems with payments. Delivery guy is always on time. Sometimes in boxes you can find some useless products like pads or brushes. But I can give them somebody as a gift. Mostly Goo... See more
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See what reviewers are saying
The idea of getting a box full of surprise beauty products each month makes me excited like a kid waiting for Santa. Some of the products are basic stuff like conditioner and hand cream (that I would... See more
Company replied
This company charged me eight times more than I expected. I ordered a box with a promotion of 50zl in total, but it charged about 400zl. I sent two emails to customer support. They promised to reply... See more
Company replied
I ordered goodie box on 18th April, I got it less than week later. It was very Carefully packed and smelled amazing. I got all of the products and was very happy with Contents. I think this box is gr... See more
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Company details
About Goodiebox Polska
Written by the company
Misją Goodiebox jest inspirowanie kobiet na całym świecie do tego, by poświęcały czas tylko sobie – bez żadnych wyrzutów sumienia. Zrywamy z kulturą, która każe kobietom ciągle przepraszać, i mówimy: sorry not sorry! 🔥
Z Goodiebox co miesiąc otrzymasz starannie dobrany zestaw kosmetyków, które Cię zaskoczą i zachwycą.
Każde pudełko to pełno wyjątkowych produktów do odkrycia, przetestowania i pokochania 🌟 Pokazujemy Ci najnowsze trendy i najpopularniejsze marki ze świata beauty 💄💋 – a każde pudełko tworzymy z miłością, troską i zaangażowaniem.
Nasze cudowne Team Happiness zawsze chętnie Ci pomoże. Najszybszy sposób kontaktu to czatbot w aplikacji lub na stronie internetowej. Możesz też napisać do nas przez e-mail, Facebooka lub Instagrama 💌
Ciekawa? Zajrzyj na naszą stronę i poznaj świat Goodiebox.
Contact info
Artillerivej 86, 2300, København S, Denmark
- hello@bygoodiebox.pl
- bygoodiebox.com/pl/pl
4.4
Excellent
538 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple great
Simple great, not always best fit for me, but always a good value for the money.
November 29, 2025
Reply from Goodiebox Polska
Thank you for your kind words. ❤️ While every single product might not be a "holy grail" for everyone’s specific routine, we always strive to ensure the total value of the box is undeniable. We're so glad you're enjoying the discovery process and the great savings!
Here’s to many more high-value surprises in your upcoming deliveries. 💖 🥂
Everything was good
October 25, 2025
Reply from Goodiebox Polska
Hi! Great to hear everything went well! We really appreciate you choosing our products and letting us bring a little happiness to your day! 🌟
Best wishes! 🫶🏼
I am very happy
June 21, 2025
Reply from Goodiebox Polska
So happy to hear that, that makes us happy too! 💙 Thanks for sharing your joy! ✨
Santa every month
The idea of getting a box full of surprise beauty products each month makes me excited like a kid waiting for Santa. Some of the products are basic stuff like conditioner and hand cream (that I would have to buy anyway), other more interesting like anti-aging serum, sleeping mask or retinol face pads. I significantly reduced the time I spend shopping for new cosmetics - they just arrive and what I get for the money I pay is a great deal.
March 30, 2025
Reply from Goodiebox Polska
Hi!
Your review made us smile big time, thank you! We’re thrilled to hear that your box brings that “Santa’s coming” feeling each month. That’s exactly the magic we’re going for! ✨
We love that it helps simplify your beauty routine while still keeping things fun and exciting. Here’s to more happy surprises and skincare gems landing at your door! 💕
Please let us know if you have any questions,
Best wishes!
Nice products and customer service
The boxes are great! I got many really nice products, many of them unavailable in my country. And I think the price for them is okay.
I have really positive experience with the customer service. They fixed my problem almost immediately.
In my opinion, everything is just fine. :)
February 27, 2024
Unprompted review
Reply from Goodiebox Polska
Hi Aneta,
Thank you so much for this review and being an amazing part of Goodiebox 💚 We really appreciate it! Please don't hesitate to contact us if you have any questions 🧚🏼♀️
Best wishes,
Team Happiness ✨
Reply from Goodiebox Polska
Hi Amelia,
Thank you so much for your kind words 💜 We'll do our best to keep it up! Please don't hesitate to contact us if you have any questions.
Best wishes,
Team Happiness 🧚🏼♀️
I’ve never had problems with payments
I’ve never had problems with payments. Delivery guy is always on time. Sometimes in boxes you can find some useless products like pads or brushes. But I can give them somebody as a gift. Mostly Goodieboxes are great. Cosmetics are awesome. They also have great goodiepoints system. Customer Service is also quick and helpful. Great solution for women.
You can delete the subscription anytime.
Sincerely,
Marta from Poland
July 20, 2023
Unprompted review
Reply from Goodiebox Polska
Cześć Marto,
Dziękujemy, że poświęciłaś chwilę, aby napisać recenzję 🙏🏼✨
Bardzo mi miło, że jesteś zadowolona z ze swoje pudełka oraz naszej obslugi klienta i mam nadzieję, że co miesięczna niespodzianka od Goodiebox sprawia Ci wiele radości ❤️
Zależy nam na tym, aby nasze subskrybentki otrzymywały kosmetyki najlepszej jakości bez wydawania fortuny i jest mi bardzo miło, że box przypadł Ci do gustu😇
Jeżeli jest coś w czym możemy Ci pomóc, daj nam proszę znać 💜
Życzę Ci fantastycznego dnia!
Reply from Goodiebox Polska
Hi Salome,
Thank you for taking a moment to write a review 🙏🏼✨
I am very pleased that you are happy with your box and I hope you enjoy the monthly surprise from Goodiebox 💜 I am please to hear you are satisfied with our service!
If there is anything we can help you with, please let us know 💜
All the best!
Great service to try
I'm totally satisfied with the service. Products are of a great quality and it's always so exciting to unbox a new parcel.
July 1, 2023
Unprompted review
Reply from Goodiebox Polska
Hi Daria,
Thank you for taking a moment to write a review 🙏🏼✨
I am very pleased that you are happy with your box and I hope you enjoy the monthly surprise from Goodiebox 💜
If there is anything we can help you with, please let us know 💜
All the best!
Terrible treatment of customers!!!
Terrible treatment of customers!!!
I wanted to cancel my subscription, no one answers anywhere, but they take the money for the second time in four days. This is too horrible service!!!
Firstly, I wrote everywhere about canceling my subscription for a month no one responded, secondly, in my personal cabinet i can not delete the card and moreover, going to the section "my subscriptions" to remove the subscription, it only offers to issue it, the cancellation is out of the question, and thirdly, in 4 days they have already taken money away for the second time.
May 16, 2023
Unprompted review
Reply from Goodiebox Polska
Cześć Dario,
Bardzo dziękuję za Twój feedback i najmocniej przepraszam za wszelkie problemy z Twoja subskrypcją💔 Jest mi bardzo przykro że Twoje doświadczenie jest negatywne 💔
Właśnie przyjrzałam się sprawie - widzę, że odpowiedzieliśmy na Twojego emaila i sprawa jest w trakcie rozwiązania❤️ Bardzo cenimy naszych członków i staramy się odpowiadać na maile jak najszybciej 🙏🏼 Jeśli masz jakieś pytania, nie wahaj się z nami skontaktować.
Jeszcze raz najmocniej Cię przepraszam! Mam nadzieję że razem będziemy w stanie rozwiązać Twój problem ✨
Wszystkiego dobrego!
Team Goodiebox ✨
I ordered goodie box on 18th April
I ordered goodie box on 18th April, I got it less than week later. It was very Carefully packed and smelled amazing. I got all of the products and was very happy with Contents. I think this box is great for women who wanna try cosmetics that may be not available in they country. Small packaging is perfect for travelling and there's no chance that they will expire. I am really happy with the custom services and package itself. I highly recommend trying it.
April 24, 2023
Unprompted review
Reply from Goodiebox Polska
Cześć Anno,
Bardzo dziękujemy za to, że poświęciłeś chwilę, aby napisać tą recenzję 🙏🏼❤️
Bardzo się cieszymy, że pudełko, jak i jego zawartość Ci się spodobały 🥰
Mamy nadzieję, że następny box spodoba Ci się jeszcze bardziej i zafundujesz sobie dobrze zasłużony "me-time" 💖💅🏼
Daj mi znać, jeśli masz jakieś pytania 💝
Wszystkiego dobrego!
This company charged me eight times more...
This company charged me eight times more than I expected. I ordered a box with a promotion of 50zl in total, but it charged about 400zl. I sent two emails to customer support. They promised to reply within two days. But I did not receive any reply within a week.
I do not recommend goodiebox as a service until they fix their customer support and website.
March 10, 2023
Unprompted review
Reply from Goodiebox Polska
Hi Alexey,
We are very sorry to hear that you experience this issue 💔
We want to assure you, that we would never do that on purpose and that's probably a technical problem 🙏🏼 Of course we will refund you the overcharged amount and make sure it won't happen ever again.
We're also very sorry that we didn't react sooner. We're currently experiencing a bit longer waiting time but we're doing our best to reply to all the messages as soon as we can 💜
Best wishes,
Team Goodiebox ✨
Scamming for subscription
The box is amazing but the service is terrible! I am trying to contact them for a month due to the fact they mistakenly charging me for 2 subscriptions ( while delivering 1 box) is it a scam?!
Can you please finally react on my emails and calls?!
February 9, 2023
Unprompted review
Reply from Goodiebox Polska
Hi Aleksandra,
We're very sorry you've experienced a technical issue and still waiting for the answer from us ❤️🙏🏼 Unfortunately, we're currently experiencing longer waiting time in our mailbox but we'll do everything to fix it.
We can assure you it's not a scam and we'll obviously refund you if you paid too much 💸
Best wishes! ✨
They are trying
Goodiebox Happiness Team haven't responded to my question about being overcharged for my Welcome Box, and then charged too early for the first box. My package tracking page shows nothing, and I've been waiting around a week for any response now.
EDIT 1: I am well aware of the additional energy fee, as I can read. In my understanding, I was still overcharged. The Welcome Box was priced at 44,50 PLN + 7,68 PLN energy fee, which adds up to 52,18 total. I was charged 0,61 PLN and then 56,53 PLN a minute after - a few PLN more, yet still, that's taking more than expected, and I still have not received any explanation or answer to my support inquiry about it. Like two days later or so, I was charged the full price for the second box, that should have been charged at the end of the month.
EDIT 2: I received a response to my first inquiry today, and a refund for the second charge. I was also informed that my Welxome Box is on the way. Not terrible, although it would be great if I was initially informed about expected delays. It is nice to see they care and want to fix it though, finally receiving an email response warmed me up right away.
February 1, 2023
Unprompted review
Reply from Goodiebox Polska
Hi Paula,
We're very sorry that was your first experience with us 💔 Unfortunately, we're currently experiencing longer waiting time in our mailbox but we're doing our best to answer everyone.
The extra fee you paid with your Welcome Box was the energy fee. We have done everything to avoid price increase and have succeeded in doing so over the past two years, while investing in creating more moments of happiness for all our amazing members, including free mindfulness, yoga and sleep meditation. Unfortunately, energy, products and transport are all getting more expensive these days and therefore we had to introduce a small energy fee 💸
We are very sorry you were overcharged, of course we will refund 4,93pln.
About your second payment, it looks like your subscription was cancelled and renewed again so our system automatically charged you for the Welcome Box. We already refunded this payment 💜🙏🏼
We really hope we can change your Goodiebox experience for better ✨
Best wishes!
I completely satisfied with goodiebox…. 🥰
I completely satisfied with goodiebox ❤️ In love with products that I receive and with your team :) if I have some questions I always write to you and get quick answers 🫶🏻
January 22, 2023
Unprompted review
Reply from Goodiebox Polska
Hi Tatiana,
We're very happy to hear that you're enjoying your time with us! 💜 Thank you for your kind words!
We hope that you discovered new favourite products and enjoyed your monthly dose of me-time from us 💖
Please let us know if there is ever anything we can do for you 🙏🏼 ✨
Best wishes!
Reply from Goodiebox Polska
Hi Emilia,
Thank you for your kind words 🙏🏼🧡
We are very happy to hear that you're enjoying your Goodiebox subscription. Please feel free to reach out to us any time if you have a questions ❤️
Best wishes!
High quality products
I recommended the products, they come nicely packed. I have the opportunity to test cosmetics from companies that I have not known before. Contact with team goodiebox is efficient, people are nice. I am satisfied with the service and I highly recommend it.
December 13, 2022
Unprompted review
Reply from Goodiebox Polska
Dear Wiktoria,
Thank you so much for taking the time to write such a wonderful review for us 💗
We love that you are excited to try new products and brands every month - that's what we're all about 😍 We work very hard to create boxes filled with great products, happy moments and time for self indulgence, and we're so happy to hear that you appreciate your monthly dose of me-time from us 💆♀️
Please let us know if there is ever anything we can do for you - we're here to help 💌
I wish you an amazing Christmas time filled with joy and happy moments 🎁💫
All the best,
Marie - team Goodiebox
I love Goodiebox ♡
I am very satisfied with the Goodiebox service. The box contains great quality cosmetics for the right price. The box looks lovely. I highly recommend!
December 13, 2022
Unprompted review
Reply from Goodiebox Polska
Hi Kamila!
Thank you for your sweet words 🙏It makes us so happy to hear that you enjoy receiving your monthly box of me-time and self care 🥰
We hope you will also love the next box as much as we do! 🎁
If you ever have any questions, please don't hesitate to contact us 💌
I wish you a wonderful Christmas, filled with lots of happy moments 💫🧡
All the best,
Marie - team Goodiebox
Pay money = receive empty promises
I had paid for the subscription and according to their policy I was supposed to get 2 boxes within a week - 1st "greeting box ", 2nd the one subscription is for. It's been almost a month since then. In reality I was always fed with "you'll get it soon" emails (I got at least 2) and the last one I received after having cancelled the subscription after 2 weeks of waiting, was the same as previous ones except they finally offered to return my money. I informed the company in response that yes, I would like to get my money back. Since then no news. Terrible service. I usually never leave reports like that, but I am really hurt by paying 86 pln for nothing except lies and empty promises (what is better, my next payment had been set in a very close term, whilst I hadn't even received any of the promised boxes).
I don't recommend, unfortunately.
December 5, 2022
Unprompted review
Reply from Goodiebox Polska
Hi Victoria,
We are very sorry, that your are still waiting for your first box 🙏🏼 This is of course not the experience we want to offer to our members and we will do everything we can to find the best possible solution for you 💖 We asked for your contact information so we can solve the problem as soon as possible ✨
Best wishes! 💜
LOVE my boxes!
I met goodiebox some time ago and loved it so much. Amazing cosmetics. Great value to price. I highly recommend.
November 6, 2022
Unprompted review
Reply from Goodiebox Polska
Hello,
Thank you so much for your great feedback! We are very happy to hear that you love our boxes and the products we chose for you 💜💜💜 We love sharing our passion for beauty with others and really hope that you enjoyed your well deserved me-time! 💫
All the best! 💖
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