I was pressed for time, and had to ring up to get my e-ticket confirmed and emailed so I could print it out, and it was nearly instantaneous, great service.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Price was good.However ticket terms not indicated at all. Charging surcharge for CC isn't good.
Company replied
Relatively easy booking however the level of add ons attempting to prise more money was quite excessive and annoying to navigate. I just want to book a flight….
Company replied
Booking experience was pretty intuitive and good overall. The only issue was after booking and paying, the website seemed to time-out.
Company replied
Company details
Written by the company
BYOjet is an Australian owned travel agency, specialising in low-cost airfares.
Contact info
4.0
Great
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been waiting for a refund on a…
I have been waiting for a refund on a flight that was moved by BYO Jet for the last 8 months. I was told 12 weeks and I did that due diligence without bothering them, but after that upon repeated emails, I have not heard back. I have also called only to be on hold for 1 hour and 12 minutes with no one answering a call. BYOJet has about 1.5k of my money and they have failed to get back to me. Please do not book with them.
May 29, 2025
Easy to book
February 8, 2026
Unprompted review
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
Best price and easy to book
February 14, 2026
Unprompted review
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
Customer Service Centre
No option online for changing the date said have to call. When called them took 1 hour on call just to get the call answered.
February 13, 2026
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your feedback. We hope to assist you better in the future.
BYOjet
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
Easy to operate good price
February 5, 2026
Unprompted review
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
Didn't see any notable savings
Didn't see any notable savings, compared to other sites. Just click bait.
February 10, 2026
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your feedback!
BYOjet
Refund issue
I had requested for a ticket cancellation and the flight had complimentary refund mentioned on the airline website, but BYO jet charged me airline refund cancellation and their own processing fees of $250, so total amount deducted was more than $500. Inspite of paying these extra charges refund is still not processed and it’s been more than a month now. Every time I call them they keep on saying that they will request for a follow up with their finance department but no response received yet.
February 6, 2026
Unprompted review
Reply from BYOjet
Hi there,
We are sorry to hear about your experience with us. Please be advised that all change and cancellation fees are listed in our terms and conditions and are agreed to at the time of payment.
In regard to your refund, please note that we advise a 12-week timeframe for refunds to be processed.
If you require any further assistance, please do not hesitate to reach out to our team.
BYOjet
Great service and freight.
February 2, 2026
Unprompted review
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
Don't have any issue with it
April 23, 2025
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
Simple & Quick
February 5, 2026
Unprompted review
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
Quick response
February 2, 2026
Unprompted review
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
Awful experience
Awful experience. I booked a round trip flight and I ended up being emailed an itinerary with a one way flight. Tried to fix the problem and the agent hung up on me.
January 30, 2026
Unprompted review
Reply from BYOjet
Hi there,
Thank you for your feedback! We are sorry to hear about your experience with us. If you require further assistance with your booking, please provide us with your BYO reservation number.
BYOjet
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
We found the booking process very easy…
We found the booking process very easy with prompt communications and a website which was easy to navigate.
Also, importantly for us, you had best price on the market by some margin.
January 25, 2026
Unprompted review
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
Flight booking
Booking site easy to navigate. Discount code provided to encourage booking completion, competitive price and much cheaper than booking direct with airline. I have used BYOjet in past, without issue. No credit card fee added at end which was a nice surprise. Prompt email confirmation and eticket.
January 29, 2026
Unprompted review
Reply from BYOjet
Hi there,
Thanks so much! We’re glad everything went smoothly and hope to book your next trip soon!
BYOjet
It takes up to 7 days to get E-Tickets…
It takes up to 7 days to get E-Tickets while the company took fund out of my credit card at the day of the reservation. No instant E-ticket. Do not purchase from this site.
January 26, 2026
Unprompted review
Reply from BYOjet
Hi there,
Please note that payment is taken as soon as the booking is confirmed. We advise up to 7 days for the ticket to be processed due to ticketing time. We appreciate your patience whilst we ticket your booking.
BYOjet
Reply from BYOjet
Hi there,
Thank you for your feedback!
BYOjet
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