Cabforce Reviews 191

Pre paid a taxi pick up from Paris and they didn’t turn up. Despite sending a text confirmation in the morning! Do not use! Luckily my bank will sort them out

booked a return transfer in tenerife gave flight numbers and times of arrival,17,30 pm and departure, 18.00,,,,,arrival was ok he was 10 min late ,,on departure sat waiting,when i called up 1st no answer from the driver,,then got in touch with the office when asked were the taxi was i was told your pick up is at 6pm,,,,,,when i explained that was the departure time of the flight no taxi was available for over an hour,,,,reading all the other reviews please stay clear of this company even if it £5 or £10 dearer,with someone else,,,

I booked a return journey from Tenerife Airport to the Casablanca Hotel Tenerife North 6th October 2018 paying £124.00 through Ryanair.
We were picked up and dropped back at the airport after a 5 minute drive as the driver said Cabforce didn't cover Tenerife North. This didn't show on the internet when I booked it.
We were left to pay a bus fare and several phone calls later no help at all or refund. A week later we paid a taxi fare of £54.00 back to Tenerife South. I have contacted Cabforce by phone and several letters, but have heard nothing.
They have robbed me and I would issue them Nil 0000000000 STARS

I have given this company every chance to avoid me posting this complaint, so I therefore have no alternative than to WARN people... NOT TO BOOK WITH THIS SHOCKNG COMPANY!!! We booked and paid online for a return trip to Guimarães in Portugal back in November 2018. No problem whatsoever with the pick up, however, shame we couldn’t say the same for the return. Our pick up was organised for 10.30 am, by 10.50am we started panicking, (due to a flight to catch). After speaking with them on the phone numerous times, we were assured the taxi was on its way. Needless to say, by 11.15 am , there was still no sign of a taxi and then we had a phone call advising us that there was no way the taxi would make it to us in time to get us to the airport in time for our flight. We were told to get a local taxi, pay for it and they would reimburse us as soon as we email them the receipt. This was just not good enough. Well, three months later, we are still awaiting the reimbursement!!! After numerous promises that they are dealing with it, they clearly have no intention whatsoever of reimbursing us!!! So after paying £68 for the return transfer, we then had to pay another £65 for the private taxi!! So please everyone, if you are considering booking this untrustworthy company... think twice... do you really want to take the chance???? There are plenty of other transfer companies out there, I just wish I had looked up the reviews prior to booking, as I have seen a few complaints from other unhappy customers regarding this company!!

I think Cabforce is just booking provider. THEY TAKE YOUR MONEY AND DO NOT LOOK INTO YOUR COMPLAINT AND IGNORE YOU. My booking was made with this company but the transport or should I say lack of??? was provided by Eros bus.

Upon landing at Barcelona airport we followed pick up location instructions which was terminal 2 opposite desks 22-24 and waited , actually there was a closed cafe there.

As no one was there I followed instructions and rang both numbers from booking confirmation as per booking advised in the event of no one there which was useless as was told 'this number has not been assigned to a client and rang off. Whats the point of that? Also I was unable to find an alternative which is terrible in the event of being stranded. Took to Facebook and rang a different number. The Gentleman informed me to go to the Eros bus office your instructions would be very helpful if this was stated but they do not. This is located opposite check in desk 8-10 NOT 22-24.

So the instructions sent me to the wrong place. Upon finding the right location to meet our transfer we were advised that we just missed our coach by a few minutes and had to wait a further 50 minutes which obviously would of been avoided if we were advised to go to the right area in the first place. Waited a good hour.

On route the driver had to stop twice for fuel. You would of expected him to have sufficient for journey ahead? Had a 20 minute disagreement at a toll.

We landed at 21.30 and got to our accommodation at 02.15 some 4.45 minutes later. However, I understand that the time I landed dosent effect this but it dose put it into prospective to how long it took to get to our destination. As should be about an hour????

When I made booking it stated max time of travelling so when we were sat on coach 2/3 hours was beyond a joke and also 60 minutes of waiting time which was also exceed. There fore by your own admissions they broken your own terms and conditions.

The return transfer was worse......

Upon confirming return journey my booking was adjusted from 18.00 to 17.40 which was absolutely fine, and we needed to be at 'puerta avda del mar' as I was a little unsure where this was I inquired at reception and was told that this referred to the street at the rear of the hotel and the coach do not stop there,it stops at the entrance at the front ' carrer del pla de la torre'?????

To confirm this I emailed Eros and was advised by reply that it would be collected where I was dropped off at the entrance to the hotel and not the rear as wrongly advised.

Yet again if we followed your instructions we would of been in the wrong place to be collected.

We were at our collection point at 17.20 just to be on the safe side to be collected at 17.40 as it was imperative not to miss our transfer and waited and waited. No coach turned up????? No contact to say what was happening. Nothing. Just left us hanging??

I asked my hotel reception for help as time was of the essence due to my family having a flight to catch. The Lady was very helpful and rang Eros bus travel from their own transfers schedule who confirmed a mistake had been made by them and sent a taxi to us to take us to the airport due to us being missed

The amount of time it took from Barcelona airport to Santa Susanna was totally unacceptable. This company is a joke to date I have not received an explanation to what happened form Cabforce nor Eros bus despite complaining.

Very good service & friendly , even plane arrives 1hour later provider AY Cars At charleroi Airport.

Thanks To Provider AY cars at CHARLEROI airport

Do not use this company.
We booked a return transfer from Thessaloniki Airport, Greece, except they didn't bother showing up for our return journey to the airport. We had to find last minute alternative transport at further cost to ourselves. We also had to endure a 30 minute car journey with our 20month old child without an appropriate child seat due to this urgent last minute arrangement.
Complaint made, which hasn't even been acknowledged or attempted to be dealt with.
Avoid at all costs.

After reading reviews I was very anxious about whether the transport would show. On arrival at Malaga airport our driver was waiting in arrivals and on departure the transport was waiting outside our apartment. The price of this was very reasonable and lots cheaper than other competitors. Very pleased with this company

We book, using the online service of Cabforce, 4 transfers:
2 in Seville (from and to the airport)
2 in Barcelona (from and to the airport).
The succession of events is this:
1 - Arrival in Seville
The plane arrives on tim aabout at 10pm, but there is no one waiting for us; after almost an hour of waiting, and countless attempts to call the reference number thet they provided, we take a taxi and we go to the hotel issuing regular receipt with all the details of the journey and times. Arrived at the hotel we ask the receprion to call (it is almost midnight) the reference number that finally responds and claims that the driver was waiting for us at the airport but, after understanding that we had evidence that it was not so, reserves the right to to let us know. After a quarter of hour, the driver rushes to the hotel to apologize: he forgot about the commitment!

2. Arrival in Barcelona
The instructions tell us to go, to find the reference point of the company that had to pick us up (it's a shared taxi), at Terminal 2B. Our flight arrives at Terminal 1: the 2B is some kilometers away, we need to take, with our luggage, an airport bus.
Arrived at Terminal 2B and found the reference point they tell us that they are also at Terminal 1, but Cabforce misses the directions.
But that's not all: to get to the van that transports us to the center they make us walk a path (with suitcases) of almost a kilometer outdoors crossing several parking, until we get outside the normal parking area and there they make us wait until the van arrives.

3. Departure from Barcelona
We confirm the transfer in the time and in the right way, but after half an hour of waiting and after a long phone call, stand-by included, we hear that who had to take us could not come... With an hour's delay they send a car to recover ...

Never seen a worse service!
________________________________

Prenotiamo, utilizzando il servizio online di Cabforce, 4 transfer:
2 a Siviglia (da e per l'aeroporto)
2 a Barcellona (da e per l'aeroporto).
Il succedersi degli eventi è questo:

1 - Arrivo a Siviglia
L'aereo arriva in orario verso le 22, ma ad attenderci non c'è nessuno; dopo quasi un'ora di attesa e innumerevoli tentativi di telefonare al numero di riferimento fornitoci ci prendiamo un taxi ed andiamo in albergo, facendoci rilasciare regolare ricevuta con tutti gli estremi del tragitto fatto e degli orari. Arrivati in albergo facciamo telefonare (ormai è quasi mezzanotte) al numero di riferimento che, finalmente, risponde e sostiene che l'autista ci stava aspettando in aeroporto ma, dopo aver compreso che avevamo le prove del fatto che così non era, si riserva di farci sapere. Dopo un quarto d'ora si precipita in albergo l'autista a chiedere scusa: si era dimenticato dell'impegno!

2. Arrivo a Barcellona
Le istruzioni ci dicono di recarci, per trovare il punto di riferimento di chi ci deve accompagnare (è un taxi condiviso), al terminal 2B. Il nostro volo arriva al terminal 1: per arrivare al 2B che è ad alcuni chilometri di distanza, occorre prendere, trascinandosi appresso i bagagli, un autobus dell'aeroporto.
Arrivati al terminal 2B e trovato il punto di riferimento ci sentiamo dire che loro sono anche al terminal 1, ma Cabforce sbaglia le indicazioni.
Ma non basta: per arrivare al furgone che ci trasporta in centro ci fanno fare un percorso a piedi (con valige al traino) di quasi un chilometro all'aperto fra vari parcheggi sino ad arrivare all'esterno dell'area dei parcheggi normali e lì ci fanno aspettare sino quando il furgone arriva.

3. Partenza da Barcellona
Confermiamo nei tempi e nei modi fissati il transfer, ma dopo mezz'ora di attesa e dopo una lunga telefonata messa in stand-by ci sentiamo dire che chi ci doveva prendere non era potuto venire. Con un'ora di ritardo mandano una macchina a recuperarci...

Mai visto un servizio peggiore!

Booked shared shuttle through cab force as it was appearing a lot cheaper than other taxi services. Was a little dubious given previous reviews but on arrival to faro airport a lady was waiting to take us to the hotel. Return trip exactly the same; arrived on time and was a quick and comfortable journey. We also ended up being the only passengers in the vehicle both ways so a very cheap private transfer!

They were late picking us up from airport which wasnt too bad as the driver made up time on the motorway and was quiet pleasant and helpful , but our return journey was a shambles ,first of all driver was late again and he demanded that we pay the motorway tolls of which we had no choice as we would have late for our check in ,we certainly will not use this company again

Appalling company, dont use. Booked through a comparison for a private transfer from Mykonos airport. Got picked up in a damaged, filthy car and told we were sharing with another couple. Terrible driving. Then as we hadnt heard what time they were pucking us up for return transfer, we phoned them. Were tole we were being pucked up at 2.30, which was our actual flight time! They refused to come earlier or to refund so we had to pay for a taxi.

Saw this company on Skyscanner.....good quote for transfer from Ibiza Airport to resort. My friend booked for herself (as going at different time from rest of us) and paid. However, once she'd done this, it stated to wait for confirmation of availability!! This should have happened before she paid.
Later, she received an email saying that the booking had been cancelled. Then, on checking her bank account, she found that the money had been taken!!
I booked for 5 people and paid but the same thing happened to me....email stated the booking 'had failed'. Fortunately, my money had not been taken from my account.
We both tried emailing but received a 'Postmaster' reply saying their inbox was full.

I was unsure of the company at the start as I've never heard of them before but , as they came up on Skyscanner, thought it would be ok.....big mistake!!!!!!
AVOID

I booked transfer from Baku airport to old city 7/09 at 5:00AM
Nobody waited us and phone from voucher was not answer
After half hour waiting I'll arrive to hotel with taxi, found chat of the company and said it
Till now didnt get refund
It looks like fraud company at least in Baku

Booked online, paid online, swift service, vouchers received in an hour. Transfer was on-time and smooth. No problems, no fuss, five stars.

be aware, this is technically a 3rd party agency that compares prices to their partners that actually provide the service. On this occasion the service we booked was not fulfilled. However did receive a refund from cab force for this about a week later even themselves could not get in contact with the actual taxi company. I think they need to take better care of who they use.

N.B. This happened in 2018 and even in 2021 they still use them, if you are going to Brussels, avoid Jetnavette. for the love of god remove them from your site.

Awful, showed an error when booking. done it again. Ended up paying twice. Have at least 10 different reference numbers as a result from 3 different companies, nightmare.

Didn’t show up to pick me up from hotel to airport, even though I had paid for a return trip. Had to fork out more money to pay for metre cab!

I would not use this company again. The booking process asks for plane landing and take off times which is fine when you are landing as they are there waiting however on the return flight they come to pick you up at the time the plane is taking off which is not much good. Despite 28 phone calls on the return date speaking to people in various call centres in different countries and being assured that we would be picked up at an earlier time than the take off time, no taxi arrived and we had to pay for another taxi to get to the airport. Upon landing back in the UK I received a text to say that they were at the hotel to pick us up at the time our plane was taking off.