Calderandgrey Reviews 

Ordered boots 10 Sept. Cancelled 11 Sept! They refused to accept cancelled as they had processed! Tracking number that gave no tracking. They turned up on the door step without notification. Awful. Smell of cheap plastic vinyl material. Too tight on toes despite saying 38. Return: the customer has to pay the shipping to Hong Kong even though their website indicates they are a UK company. A small refund for something not as advertised and too small. Check AI before ordering anything from this facade.

If I could give zero stars, I would! The goods I received were nothing like the boots advertised. Extremely disappointed with the service from Calder & Grey regarding Order no 1586. The returns process is clearly designed to discourage customers from getting their money back. They initially tried to avoid a full refund by offering a 30% partial refund to keep the product. When I pushed for a full return, they provided instructions that left me liable for expensive international return shipping to Hong Kong. At no point was the potential liability for these shipping costs made clear to me. I have had to involve my bank to resolve this dispute. I would strongly recommend shopping elsewhere.