CaminoWays.com Reviews 512

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and efficiency in resolving issues and organizing trips. Many people found the quality of the hotels and meals to be exceptional, with comfortable accommodations and delicious food contributing to a smooth and enjoyable holiday experience. The well-organized luggage transfers and overall trip planning also received high marks from consumers. However, some customers also noted inconsistencies in hotel quality, with a few accommodations being described as basic or below expectations. A few other people also felt that some hotel locations were inconveniently far from city centers or the Camino route, requiring additional walking. There were also occasional mentions of breakfast quality not meeting standards and some issues with provided transportation or inaccurate itinerary information.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the seamless organization of luggage... See more

Location

Customers consistently note ambiguous experiences with location. While many appreciate the beautiful... See more

Quality

People report positive experiences with quality. Many customers found the accommodations superb, clean, and... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the guides and team members for... See more

Holidays

Customers had positive experiences with holidays, with many praising the seamless organization of their... See more

Based on these reviews

Rated 4 out of 5 stars

Very good trip! The walking was outstanding, such a beautiful part of the world to visit and experience at walking pace. Some lovely towns and villages along the way. Good time of year to do this in... See more

Company replied

Rated 5 out of 5 stars

Dealing with Camino Ways made our trip booking & organisation effortless ..from transfers & to hotel bookings , all taken care off.Even when we had to swap dates around , CaminoWays made the change e... See more

Company replied

Rated 5 out of 5 stars

Prior to my trip I had an insightful and very informative conference call with Gisa. Gisa helped me come up with a personalized itinerary that worked out perfect for my husband and I. The whole proces... See more

Company replied

Rated 4 out of 5 stars

It’s definitely a unique experience! Hiking in 120 km within 6 days is not only to challenge yourself physically, but also to build up self-confidence mentally. The tour guide had done a great job to... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

At caminoWays.com, we all share a common passion: The Camino de Santiago. As one of the most loved tour operators for the Camino, we have been helping pilgrims discover the joy of the Camino de Santiago for more than 15 years. When booking with us, there is no intermediary. We have great connections and relationships with local businesses along the Camino, and we book local hotels, taxis and guides for you directly. This is the belief on which CaminoWays has been built, and this personal touch gives our clients a high degree of satisfaction.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

512 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars
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Reply from CaminoWays.com

Dear Kathleen,

Thank you for your lovely feedback! We're delighted to hear Mark made your experience special. Guides like him truly make adventures unforgettable. Buen Camino!

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Rated 4 out of 5 stars

It’s definitely a unique experience!

It’s definitely a unique experience! Hiking in 120 km within 6 days is not only to challenge yourself physically, but also to build up self-confidence mentally. The tour guide had done a great job to help the group to complete the journey. Encourage you make a plan to try Camino trip at least once in your life time!

April 12, 2025
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Reply from CaminoWays.com

Dear LD,

Thank you for sharing your inspiring experience! Hiking 120 km in 6 days is an incredible achievement, both physically and mentally. We're so glad the guide supported your journey and made it memorable. The Camino truly offers a special adventure, and your recommendation will surely inspire others to embark on it too.
Buen Camino!

Rated 4 out of 5 stars

Great experience.

Everything was fine except for the mistake with my booking. If I didn’t follow up I would have arrived and not been in a group.

Also would be good to provide solid luggage tags preprinted for convenience. There was mass confusion with the tags the first morning.

Guide was great!

April 24, 2025
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Reply from CaminoWays.com

Dear Maria,

Thank you for your feedback! We’re so glad you enjoyed the experience and appreciated the guide.

We're sorry for the booking issue and will review our process to avoid this in future.

Regarding luggage tags, we typically send official ones 60 days before departure. No worries—our suppliers are flexible if you can't print them. You can also create or use your own, including your reservation code, lead passenger name, full name, and phone number. Safe travels ahead!

Rated 4 out of 5 stars

Satisfaction Guaranteed

Efficient booking system, and all went to plan. My only criticism is that we were unable to make contact in person in order to refine our requirements.

April 24, 2025
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Reply from CaminoWays.com

Dear Jim,

Thank you for your kind feedback—we’re delighted everything went smoothly. We're sorry you found it difficult to connect in person. Please note, we offer a 24/7 assistance phone line for all pilgrims during their walk, and our team is always happy to help with any minor adjustments or questions.

Rated 5 out of 5 stars

Great company to book through

Great company to book through. The app is excellent so you can pay off or add services if needed. Very responsive if you have any queries and issues respond instantly on WhatsApp. Can't wait to use them again next year.

April 28, 2025
Unprompted review
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Reply from CaminoWays.com

Dear Michelle,

Thank you so much for your kind words! We're thrilled you found the booking process smooth and the app helpful for managing your trip. It’s great to know our team was responsive and able to support you quickly when needed.

We’re so pleased you had a positive experience, and we truly look forward to helping you plan another memorable journey next year. Your feedback means a lot to us—thank you again!

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Rated 2 out of 5 stars

CaminoWays not good value or responsive

CaminoWays provided a mountain of information most of which had no relevance to the route we paid for so we had to sift through it to find what was relevant. They also did not disclose that nearly every meal on the superior trip was buffet. When we complained that the buffet meals were usually cold they responded that they check their recommended hotels to ensure compliance with their superior standards and that we could have asked hotel staff to warm the food! We could not recommend CaminoWays and do not consider they are good value or responsive or sensitive to clients.

May 7, 2025
Unprompted review
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Reply from CaminoWays.com

Dear Larry,

Thank you for your feedback. We're genuinely sorry to hear your experience did not meet expectations. We’re reviewing our information to ensure it’s more tailored and relevant to each route.

Regarding the buffet meals, we’ve contacted our local partners to address the issue—cold food falls below our standards and is unacceptable. Meal quality and style can vary, as they are managed directly by each hotel.

For the past 10 years, we've personally visited each of these accommodations to ensure they meet our standards. Your comments help us improve, and we regret that this experience did not reflect the quality we aim to deliver.

Rated 4 out of 5 stars

Arrangements went flawlessly

CaminoWays made our hotel bookings and arranged luggage transfers, and they all went flawlessly. The hotels were varied in size and character but all provided what we needed: single rooms with en suite, clean, quiet and mostly close to the route. We could always check in as soon as we arrived.
Breakfasts varied from simple to varied and plentiful. Evening meals, where we'd booked them with Camino ways, were also varied, from a pizza with a glass of wine to - more often - a full menu of the day, three courses with a couple of glasses of wine.
CaminoWays' literature was ok, once we'd found it on line, but booking details were somewhat computer-generated and verbose. I edited down the hotel details to a couple of pages I could put on photos on my phone. Hotel phone numbers were given but a WhatsApp contact would have been more useful as we don't speak Spanish.
We followed the clear Camino northern route roadside arrows but at one point they would have taken us well away from Arźua where our hotel was booked - an alert from CaminoWays would have saved us some miles of walking.

April 26, 2025
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Reply from CaminoWays.com

Dear David H,

Thank you for sharing your experience. We're glad the hotel bookings and luggage transfers went smoothly and that the accommodation met your expectations for comfort and convenience. It’s great to hear the meals added variety to your journey. We appreciate your practical feedback on the booking documents and the usefulness of WhatsApp contacts—this is very helpful for improving communication. Your note about the signage near Arzúa is important, and we’ll review that route section to help avoid similar detours for future walkers. It’s lovely to hear you enjoyed the Camino del Norte overall, and we wish you many more rewarding journeys.

Rated 4 out of 5 stars

Some information missing/incorrect

The walk itself was quite beautiful and challenging, and the places we stayed were fine. However, the information from CaminoWays was minimal, hard to access, and sometimes incorrect. For example, CW wrote that we didn't need to bring walking sticks for the hike, but they were essential, and not available along the way as CW had written. Also, on the Northern Route there is nowhere to stop for lunch, another bit of important information that CW omitted. That said, it is a stunning hike and a great experience over all.

April 27, 2025
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Reply from CaminoWays.com

Dear DKE,

Thank you for sharing your experience—we’re so pleased to hear you found the walk beautiful and rewarding. We’re sorry to learn that some of the information provided fell short. We always recommend bringing walking poles, as they can be essential on certain routes, so our sincere apologies if the contrary was communicated. We'll ensure this is corrected going forward.

The Camino del Norte is indeed a stunning but more rural trail compared to routes like the Camino Francés, which can mean fewer lunch stops. Your feedback is greatly appreciated and helps us continue improving our service for future travellers.

Rated 3 out of 5 stars

Inflexible …

They are not always empathetic with customers when the situation calls for it, often adhering strictly to the letter of the contract. Despite the premium price.

April 27, 2025
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Reply from CaminoWays.com

Dear Stefano,

We’re sorry you felt a lack of empathy. In this case, the request to change and upgrade hotels came while already travelling, which is difficult to arrange unless unforeseen events occur.

Hotel bookings are confirmed around two months in advance to ensure a smooth experience. While we aim to be as supportive as possible, last-minute changes can be challenging. We appreciate your feedback and will keep it in mind to improve our service.

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Rated 5 out of 5 stars

Memorable adventurous bucket list trip

It was one of the memorable, adventurous trips I have ever taken , group guide Javier was extremely nice , helpful , friendly , kept the group together!! All the arrangements were very well coordinated! Despite some days of rainy weather, I thoroughly enjoyed the Camino Walk trip

April 24, 2025
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Reply from CaminoWays.com

Dear Amrit,

Thank you for sharing your experience! We're thrilled to hear your Camino walk was a memorable and adventurous trip. It’s wonderful that Javier’s guidance made such a positive impact on your journey, and we’re pleased the arrangements were well-coordinated. Even with the rainy days, it’s great to know you still thoroughly enjoyed the walk. Your feedback means a lot, and we hope to welcome you on another adventure in the future! Buen Camino!

Rated 5 out of 5 stars
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Reply from CaminoWays.com

Dear Claudia,

Thank you for your feedback! We’re so glad to hear that your experience was both fun and meaningful. We hope to welcome you again soon! Buen Camino!

Rated 5 out of 5 stars

French Way Camino

Easy check in at the hotels. Baggage transport was arranged very handy

April 26, 2025
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Reply from CaminoWays.com

Dear Eileen,

Thank you for sharing your experience! We're glad to hear the hotel check-ins were easy and the luggage transfers made your journey more convenient. Buen Camino!

Rated 5 out of 5 stars

Camino Ways first class experience

Camino Ways was excellent. Before our trip they provided helpful information on our chosen route, packing recommendations and the pilgrimage certificates. Everyday our luggage was transported and awaiting our arrival at the the hotel. Our pre-arranged accommodation ranged from 5 star modern hotels, boutique hotels in renovated monasteries to budget 2 star pensions all friendly and welcoming.

April 21, 2025
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Reply from CaminoWays.com

Dear Sue,

Thank you for your wonderful feedback! We're thrilled to hear that you had a first-class experience with us. It’s great that our information and luggage transport made your journey easier, and we’re happy the accommodations, from luxurious hotels to charming pensions, suited your needs. We’re delighted that everything was friendly and welcoming, and we hope to assist you again on future adventures. Buen Camino!

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Rated 5 out of 5 stars

We loved the entire experience

We loved the entire experience. Having Mark A as our guide made the Camino perfect.

April 25, 2025
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Reply from CaminoWays.com

Dear Casa,

We’re so glad you enjoyed the experience. It’s wonderful to hear that having Mark A as your guide made the journey even more special. Thank you for sharing this! Buen Camino!

Rated 5 out of 5 stars

Camino ways A+++

Camino ways was very easy to work with, very accommodating

April 25, 2025
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Reply from CaminoWays.com

Dear Chris and Sophia,

Thank you for your kind words! We're delighted to hear that everything went smoothly and that you found the service easy and accommodating. It’s great to know your experience was so positive. Buen Camino!

Rated 5 out of 5 stars

Everything went smooth with luggage…

Everything went smooth with luggage drop off and hotels were good.

April 25, 2025
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Reply from CaminoWays.com

Dear Michael,

Thank you for your feedback! We're glad to hear the luggage transfers went smoothly and that you were happy with the hotels. It’s great to know the journey met your expectations. Buen Camino!

Rated 4 out of 5 stars

CW good for hotels and luggage transport; research walking stages and alt. routes through other sources such as, applicable face book groups and guide books

Some hotels and meals were terrific and some were adequate; none were bad. This time, we walked a portion of the via Francigenia in Tuscany Italy. I encourage CW to provide upfront info about trail walk arounds in inclement weather. I would encourage walkers to research trail information and alternate routes through guide book and face book sources in advance of their walk.

April 25, 2025
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Reply from CaminoWays.com

Dear Valerie,

Thank you for your thoughtful feedback—we’re glad to hear the hotels and luggage transfers met your expectations, and that you enjoyed your journey along the Via Francigena.

We appreciate your suggestion about providing more detailed information on trail detours in case of bad weather. This is valuable insight, and we’ll work to improve how we communicate such updates. While we aim to offer reliable core information, we agree that guidebooks and community forums can be great resources.

Your advice to fellow walkers is spot on, and we’re grateful you shared your experience with us.

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Rated 5 out of 5 stars

Enjoyed our tour and love to join again…

Enjoyed our tour and love to join again sometime. Thanks so much

April 24, 2025
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Reply from CaminoWays.com

Dear Yogeshwer,

Thank you for your lovely message! We're so glad you enjoyed the tour and it’s wonderful to hear you'd like to join again. Looking forward to welcoming you on another journey soon. Buen Camino!

Rated 4 out of 5 stars

Disappointed With Camino Ways

Camiño Ways did well with fulfilling hotel bookings and moving luggage daily.

First hotel in Porto was not great, the rest were pretty good.

Had to add an additional piece of luggage due to not reading my information well enough. Still not surpassing the weight limit. I was charged over $200 for the additional piece. Although that is ridiculous I was more frustrated that Camiño Ways locked me out of the program until additional payment while I was on the walk. The additional payment could have waited unto that evening rather than losing all reference to the hotel that day. I stopped on the walk to pay so that I could get access to the program. Unacceptable.

The Camiño Ways app is also not a good one. Could use a significant improvement.

The walk was incredible!!

April 3, 2025
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Reply from CaminoWays.com

Dear Roger,

Thank you for your feedback—we’re glad to hear you enjoyed the walk and that most of the hotels and luggage transfers met your expectations.

We’re sorry for the frustration caused during your trip. The client portal works in real time, which means access is temporarily paused if a payment is due. Our 24/7 phone support is always available to assist or take payments quickly.

We also appreciate your comments about the app and will continue working to improve the experience for future travellers.

Rated 5 out of 5 stars

El Camino

Camino Ways makes El Camino total experience so much enjoyable !
Will recommend 100%

April 3, 2025
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Reply from CaminoWays.com

Dear Ricardo,

Thank you for your kind words! We're thrilled to hear that we made your Camino experience so enjoyable. Your recommendation means a lot to us, and we look forward to welcoming you again! Buen Camino!

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