Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early... See more
canada.hudsonreed.com
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See what reviewers are saying
Not connected yet, but product looks excellent. Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to cont... See more
Purchased a 12" wall mount rain shower and 6 jet massage spa with an extension arm for extra rinse. Arrived quickly, very good quality product. Several pieces and not installed, instructions included... See more
We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid... See more
Company replied
Company details
Written by the company
Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Hudson Reed takes great pride in the quality of its customer service, offering secure payments, a no-quibble, guaranteed 30-day returns policy, free delivery on all orders, UPS or FedEx tracking on all orders, delivery guaranteed within 3-5 working days of the order being placed.
Contact info
Unit 1 & 2 Dawson Court, BB11 5UB, Burnley, United Kingdom
- 1-877-778-8460
- social_can@hudsonreed.com
- canada.hudsonreed.com
Great to deal with
Product was exactly as described. Arrived when expected. I would definitely deal with Hudson Reed again, and recommend them to friends:)
Excellent
Not connected yet, but product looks excellent.
Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to control direction of spray. Contacted Hudson who responded without any hassle and will be sending a new jet. Totally recommend.
Exceptional service from the start
Exceptional service from the start. Delivery prompt and as promised. I'm from Canada and ordered from the United kingdom. Delivery in two days!, Highly recommended. Purchase with confidence.
The screws in the box is for cement wall
The screws in the box is for cement wall,but we do need screws for wood.

Reply from canada.hudsonreed.com
Delivery very fast
Delivery very fast. ..3 days To Montréal. Product looks very good. No difference compare with chose in the market at X5 the price.
We're very satisfied with the service …
We're very satisfied with the service provided by Hudson Reed. The radiator looks excellent. The shipping company lost one of the packages, but just a couple of days after we called the company, we received the missing part. Thank you.

Reply from canada.hudsonreed.com
product met my expectations and …
product met my expectations and delivery time was very good
Impressive fast delivery
Impressive fast delivery. Great looking product. Haven't install yet, but hoping for best results.
Great online shopping experience
For the third time fantastic service
For the third time fantastic service. Ordered 2 large radiators on late Thursday and received them very early the next Monday morning.
Considering we are in Northern Alberta, Canada and used to long shipping times, this was a fantastic experience once again. Everything is already installed and working fine.
Will definitely purchase from this company again. Even my plumber was amazed at how quick the radiators arrived. Great job.

Reply from canada.hudsonreed.com
A good company.
The order was handeled with care, the shipping speed was incredible, the product is highly recommended.
Ordered on a Friday
Ordered on a Friday. Shipment came on Tuesday and was exactly what I ordered.
Update:
I installed my radiant heater this week without a problem. I had a minor leak at one of the fittings (my fault) and had to tighten the union a bit. I was trying to protect the crime finish. My wife thought it looked like had always been there.
This is the fourth heater from Hudson Reed I have purchased and they have all been great. The new packaging is also better at protecting during shipment. Would definitely purchase again if I require more heaters.
I am very happy with my purchase
I am very happy with my purchase, I will defiantly be buying more. Fast shipping it only took a couple days to get here.
Product is nice and works well
Product is nice and works well. Expensive to fix and parts take some time to receive ($80CAD for a replacement cartridge, including shipping). Kind of frustrating having two plumbing calls (one to diagnose and one for repair) to fix since the parts are not locally available.
Overall, I'm happy with the product. Parts, service and warranty need some work for me to purchase another fixture of this brand in the future.
Plumber made mention a few times that brands they represent have a lifetime warranty.
Edit: Please provide a 'reply' option to respond to your additional information requests below. Your time offset from PST does not work well for me or when trying to get service on the product as you support closes prior to my plumber's appointment once (lesson one learned there). This is one of the problems with service. Another problem with service is delivery time - could you please look at my order date, ship date and receive date for the cartridge? Do you feel it is adequate to be without a cartridge for a week? Do I really need to provide this information when it is available to you?
How much more documentation and time of mine do you need?

Reply from canada.hudsonreed.com
Ordered a shower kit
Ordered a shower kit, delivery was fast, quality of the product was great and the price was very competitive. I bought during a 15% off sale but the 15% didn't automatically come off during check out. I emailed them and they replied within hours and credited me the discount right away without hassle. I'd buy from HudsonReed again.
What we ordered came quickly.
What we ordered came quickly. We have not installed the bench yet but it looks good.
Pleasure to deal with.
Folding Teak Shower Seat
Item came quickly and is well made. I would recommend this company. A pleasure to deal with.
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