canada.hudsonreed.com 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early... See more

Rated 5 out of 5 stars

Not connected yet, but product looks excellent. Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to cont... See more

Rated 5 out of 5 stars

Purchased a 12" wall mount rain shower and 6 jet massage spa with an extension arm for extra rinse. Arrived quickly, very good quality product. Several pieces and not installed, instructions included... See more

Rated 5 out of 5 stars

We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Furniture Store
  3. Boiler and Heating Service
  4. Interior Designer
  5. Plumber

Written by the company

Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Hudson Reed takes great pride in the quality of its customer service, offering secure payments, a no-quibble, guaranteed 30-day returns policy, free delivery on all orders, UPS or FedEx tracking on all orders, delivery guaranteed within 3-5 working days of the order being placed.


Contact info

All reviews

(1,162)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great to deal with

Product was exactly as described. Arrived when expected. I would definitely deal with Hudson Reed again, and recommend them to friends:)

July 31, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent

Not connected yet, but product looks excellent.
Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to control direction of spray. Contacted Hudson who responded without any hassle and will be sending a new jet. Totally recommend.

July 28, 2017
Unprompted review
Rated 3 out of 5 stars

The screws in the box is for cement wall

The screws in the box is for cement wall,but we do need screws for wood.

July 21, 2017
Unprompted review
canada.hudsonreed.com logo

Reply from canada.hudsonreed.com

Hello,

Thank you for your feedback.

We are sorry to see that you are not happy with the fixings that you have received with your unit. I can confirm that these are the only fixings that we do supply with the unit, however, I have tried to call you to speak to you about this matter.

I will be attempting to call you again so that we are able to discuss the matter further.

Kind Regards
Enette

HudsonReed

Rated 5 out of 5 stars

Delivery very fast

Delivery very fast. ..3 days To Montréal. Product looks very good. No difference compare with chose in the market at X5 the price.

July 20, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

We're very satisfied with the service …

We're very satisfied with the service provided by Hudson Reed. The radiator looks excellent. The shipping company lost one of the packages, but just a couple of days after we called the company, we received the missing part. Thank you.

July 18, 2017
Unprompted review
canada.hudsonreed.com logo

Reply from canada.hudsonreed.com

Hello,

Thank you for your 5* review.

We are sorry to see that you did have some issues with your order, but I am glad that you are happy with the resolve that we put in place for you.

Kind Regards

HudsonReed

Advertisement
Rated 5 out of 5 stars

For the third time fantastic service

For the third time fantastic service. Ordered 2 large radiators on late Thursday and received them very early the next Monday morning.
Considering we are in Northern Alberta, Canada and used to long shipping times, this was a fantastic experience once again. Everything is already installed and working fine.
Will definitely purchase from this company again. Even my plumber was amazed at how quick the radiators arrived. Great job.

July 14, 2017
Unprompted review
canada.hudsonreed.com logo

Reply from canada.hudsonreed.com

Hello,

Thank you for your wonderful 5* review.

We really appreciate your glowing feedback for our company and hope to do business again with you in the future.

Kind Regards

HudsonReed

Rated 5 out of 5 stars

Ordered on a Friday

Ordered on a Friday. Shipment came on Tuesday and was exactly what I ordered.
Update:
I installed my radiant heater this week without a problem. I had a minor leak at one of the fittings (my fault) and had to tighten the union a bit. I was trying to protect the crime finish. My wife thought it looked like had always been there.
This is the fourth heater from Hudson Reed I have purchased and they have all been great. The new packaging is also better at protecting during shipment. Would definitely purchase again if I require more heaters.

July 14, 2017
Unprompted review
Advertisement
Rated 3 out of 5 stars

Product is nice and works well

Product is nice and works well. Expensive to fix and parts take some time to receive ($80CAD for a replacement cartridge, including shipping). Kind of frustrating having two plumbing calls (one to diagnose and one for repair) to fix since the parts are not locally available.

Overall, I'm happy with the product. Parts, service and warranty need some work for me to purchase another fixture of this brand in the future.

Plumber made mention a few times that brands they represent have a lifetime warranty.

Edit: Please provide a 'reply' option to respond to your additional information requests below. Your time offset from PST does not work well for me or when trying to get service on the product as you support closes prior to my plumber's appointment once (lesson one learned there). This is one of the problems with service. Another problem with service is delivery time - could you please look at my order date, ship date and receive date for the cartridge? Do you feel it is adequate to be without a cartridge for a week? Do I really need to provide this information when it is available to you?

How much more documentation and time of mine do you need?

July 11, 2017
Unprompted review
canada.hudsonreed.com logo

Reply from canada.hudsonreed.com

Hi,

Thank you for your review.

I have attempted to contact you today, without success, to discuss your feedback.

We would like to hear back from you at your earliest convenience.

We always strive to give excellent customer service 100% of the time and we are keen to understand where you feel this was not fully offered on this occasion.

Thank you.

Rory

The Hudson Reed Team

Rated 5 out of 5 stars

Ordered a shower kit

Ordered a shower kit, delivery was fast, quality of the product was great and the price was very competitive. I bought during a 15% off sale but the 15% didn't automatically come off during check out. I emailed them and they replied within hours and credited me the discount right away without hassle. I'd buy from HudsonReed again.

July 11, 2017
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look