Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early... See more
canada.hudsonreed.com
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not connected yet, but product looks excellent. Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to cont... See more
Purchased a 12" wall mount rain shower and 6 jet massage spa with an extension arm for extra rinse. Arrived quickly, very good quality product. Several pieces and not installed, instructions included... See more
We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid... See more
Company replied
Company details
Written by the company
Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Hudson Reed takes great pride in the quality of its customer service, offering secure payments, a no-quibble, guaranteed 30-day returns policy, free delivery on all orders, UPS or FedEx tracking on all orders, delivery guaranteed within 3-5 working days of the order being placed.
Contact info
Unit 1 & 2 Dawson Court, BB11 5UB, Burnley, United Kingdom
- 1-877-778-8460
- social_can@hudsonreed.com
- canada.hudsonreed.com
I was septical at first
I was septical at first. Such good price and fast international shipping to Canada. There was damage during transport but new replacement item was sent promptly. Excellent customer service.
Would trust to order again if I need.
Chrome Towel Warmer
Received the towel warmer last week. It will be installed in the next two weeks, so I cannot speak about how well it works,but I can say that the service was excellent, delivery was very fast- 5 days to Toronto. The workmanship and quality of the chrome is excellent.
Packaging was terrible but problem resovled very effectively.
Packaging was terrible. Items were received damaged. Company was quick to process a replacement order however, getting that order here in an expedient manner has been an issue.
The company has followed up very effectively on my shipping issues and got me a replacement part as quickly as possible. A negative experience turned positive by the efforts of the company. Many thanks.

Reply from canada.hudsonreed.com
Charged a COD fee even though it's free delivery
I would have given 5 stars as the products are always beautiful and of very high quality however, the company stated that it's free shipping yet when I went to pick it up, I was charged $28.18 COD. Nowhere does it stipulate that there are any additional charges. So for this, 3 stars is all I can give. If you say free shipping, it means you do t pay anything g extra.

Reply from canada.hudsonreed.com
Fast!
My item was Simple to order and it arrived faster than I expected! I will be back again!
Easy communication
Easy communication, super quick shipping and great products.
Looks great and came quickly
Looks great and came quickly! Customer service was very helpful. Hudson Reed paid for all shipping, taxes and duty into Canada. Packaging was very well done...everything is very secure.
Incredible shipping speed, great quality
Incredible shipping speed - from UK to northern Canada doorstep in 48 hours. Great value, excellent look, finish and feel. Quality european build. Love the valves. Highly recommended.
1st time ordering
Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early stages of build). Shower system got returned at the boarder as the document to clear customs was forgotten, so said the carrier. Quick email to relay info. Got reply email next business day of solution. Item arrived 1 1/2 wks later. Will order more in future.
Hudson Reed takes care of its customers
We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid the original paperwork. The customer service team went above and beyond to identify the part we need and, once we ordered it, it was delivered in two days. Fabulous service.

Reply from canada.hudsonreed.com
We haven't opened the package yet but …
We haven't opened the package yet but so far so good.
Great looking products and very quick …
Great looking products and very quick delivery.
Delivery method
The goods supplied were excellent but the delivery carrier was less than satisfactory. They required me to arrange to have the parcel picked up in Cobourg although I live miles away and at 88 I'm no longer fit to drive. I think we might not use DHL as the courier another time.
Victor R. Griffin.

Reply from canada.hudsonreed.com
Small delay in shipping due to missing …
Small delay in shipping due to missing commercial invoice. The team at HR quickly resolved it after I raised the issue. Have not yet installed the product, but based on my plumber's comments, it should work great.
Please better package your products
Please better package your products. I would like to purchase more radiators but hesitant to do so due to dents, scratches and chipped paint.

Reply from canada.hudsonreed.com
Thank you for the super quick delivery …
Thank you for the super quick delivery of a great looking radiator! I wish every thing I order through Internet was as efficiently treated and handled. Kind regards, JN
Excellent Quality but watch your connection hardware
Had to call in credit card which was easy via till free number. Item shipped with U.K. standard type hardware so be sure to specify if you need a conversion kit. Item itself is top notch. Excellent quality for price. Very heavy feel and smooth movement.
We ordered a rad from you Tuesday mid …
We ordered a rad from you Tuesday mid afternoon and it arrived Thursday afternoon. Wow!!! Thank you!!

Reply from canada.hudsonreed.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




