canada.hudsonreed.com 

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See what reviewers are saying

Rated 4 out of 5 stars

Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early... See more

Rated 5 out of 5 stars

Not connected yet, but product looks excellent. Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to cont... See more

Rated 5 out of 5 stars

Purchased a 12" wall mount rain shower and 6 jet massage spa with an extension arm for extra rinse. Arrived quickly, very good quality product. Several pieces and not installed, instructions included... See more

Rated 5 out of 5 stars

We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Furniture Store
  3. Boiler and Heating Service
  4. Interior Designer
  5. Plumber

Written by the company

Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Hudson Reed takes great pride in the quality of its customer service, offering secure payments, a no-quibble, guaranteed 30-day returns policy, free delivery on all orders, UPS or FedEx tracking on all orders, delivery guaranteed within 3-5 working days of the order being placed.


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Rated 5 out of 5 stars

I was septical at first

I was septical at first. Such good price and fast international shipping to Canada. There was damage during transport but new replacement item was sent promptly. Excellent customer service.

Would trust to order again if I need.

September 16, 2017
Unprompted review
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Rated 5 out of 5 stars

Chrome Towel Warmer

Received the towel warmer last week. It will be installed in the next two weeks, so I cannot speak about how well it works,but I can say that the service was excellent, delivery was very fast- 5 days to Toronto. The workmanship and quality of the chrome is excellent.

September 14, 2017
Unprompted review
Rated 4 out of 5 stars

Packaging was terrible but problem resovled very effectively.

Packaging was terrible. Items were received damaged. Company was quick to process a replacement order however, getting that order here in an expedient manner has been an issue.

The company has followed up very effectively on my shipping issues and got me a replacement part as quickly as possible. A negative experience turned positive by the efforts of the company. Many thanks.

September 7, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello,

I am sorry to hear that your order arrived damaged. Further to our conversation yesterday I can confirm that we have ordered a replacement and upgraded the delivery.

I will continue to track this for you and keep you updated as discussed on the phone.

Apologies for any inconvenience.

Kind regards
Andrew
Hudson Reed

Rated 3 out of 5 stars

Charged a COD fee even though it's free delivery

I would have given 5 stars as the products are always beautiful and of very high quality however, the company stated that it's free shipping yet when I went to pick it up, I was charged $28.18 COD. Nowhere does it stipulate that there are any additional charges. So for this, 3 stars is all I can give. If you say free shipping, it means you do t pay anything g extra.

August 29, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello Carl,

I am very sorry to hear this, we have escalated this matter internally and will be in touch with you directly to have this issue resolved.

Apologies for the inconvenience caused.

** UPDATE**

I am able to see that we have contacted you requesting the invoice showing the extra charge that you have paid, however, at this time we have not received any response back. If this is something that you would still like us to look into then please do not hesitate to respond the email that we have forwarded.

Kind Regards
Clare
HudsonReed

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Rated 5 out of 5 stars

Fast!

My item was Simple to order and it arrived faster than I expected! I will be back again!

August 26, 2017
Unprompted review
Rated 5 out of 5 stars

Looks great and came quickly

Looks great and came quickly! Customer service was very helpful. Hudson Reed paid for all shipping, taxes and duty into Canada. Packaging was very well done...everything is very secure.

August 18, 2017
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Rated 4 out of 5 stars

1st time ordering

Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early stages of build). Shower system got returned at the boarder as the document to clear customs was forgotten, so said the carrier. Quick email to relay info. Got reply email next business day of solution. Item arrived 1 1/2 wks later. Will order more in future.

August 17, 2017
Unprompted review
Rated 5 out of 5 stars

Hudson Reed takes care of its customers

We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid the original paperwork. The customer service team went above and beyond to identify the part we need and, once we ordered it, it was delivered in two days. Fabulous service.

August 15, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello,

Thank you for your great review.

We are pleased to see that you are happy with the service that you have received from our company and that you also believe that your item is cutting edge.

We look forward to your continued custom.

Kind Regards
HudsonReed

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Rated 3 out of 5 stars

Delivery method

The goods supplied were excellent but the delivery carrier was less than satisfactory. They required me to arrange to have the parcel picked up in Cobourg although I live miles away and at 88 I'm no longer fit to drive. I think we might not use DHL as the courier another time.
Victor R. Griffin.

August 9, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello,

Thank you for your feedback and I am sorry to see that issues that you have faced on your delivery.

I have looked into this matter for you and can see that DHL did attempt the delivery for you, but this is something that I will be looking into and contacting you with a response.

Thank you for your patience.

Kind Regards
Enette

HudsonReed

Rated 4 out of 5 stars

Small delay in shipping due to missing …

Small delay in shipping due to missing commercial invoice. The team at HR quickly resolved it after I raised the issue. Have not yet installed the product, but based on my plumber's comments, it should work great.

August 7, 2017
Unprompted review
Rated 3 out of 5 stars

Please better package your products

Please better package your products. I would like to purchase more radiators but hesitant to do so due to dents, scratches and chipped paint.

August 7, 2017
Unprompted review
canada.hudsonreed.com logo

Reply from canada.hudsonreed.com

Hello,

Thank you for your review.

We are sorry to see that you have received your item with and we would like to get this resolved for you. I can confirm that a member of our customer service department will be in touch shortly.

Kind Regards

HudsonReed

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Rated 5 out of 5 stars

We ordered a rad from you Tuesday mid …

We ordered a rad from you Tuesday mid afternoon and it arrived Thursday afternoon. Wow!!! Thank you!!

August 1, 2017
Unprompted review
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Reply from canada.hudsonreed.com

Hello,

Thank you for your feedback.

We are really pleased to see that you are happy with the speed of the delivery of your order.

We hope to do business again in the future.

Kind Regards

HudsonReed

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