The service itself was good—on time and everything went smoothly. My concern isn’t with the driver or the service but with your company’s pay structure. Why don’t you provide drivers with a fair wage... See more
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See what reviewers are saying
They were available as soon as we got off the plane via chat and were there waiting for us when we exited the airport. I felt safe the whole time.
Scheduled thru the website for our group of 15 roundtrip from Cancun airport to resort. Good email communication, provided clear instructions on where to go, identifying driver and staff. Also had to... See more
We had a great experience. We got picked up from the airport with a free baby seat and taken to our hotel and then back to the airport a few days later. Cancun airport is busy. If you can’t find your... See more
Company details
Information provided by various external sources
eTransfers is a company specialized in offering Cancun Airport Transportation, providing security and comfort for all passengers. With more than 8 years in the travel industry, eTransfers is an avant-garde company that will allow you to start your vacation in the best way possible. On board recent model vehicles carefully inspected and highly trained personnel, eTransfers guarantees your satisfaction and security in your transportation to any of our destinations in Cacún and the Riviera Maya, such as: Playa del Carmen, Akumal, Puerto Juarez, Puerto Aventuras, Tulum and much more.
Contact info
Km 22 Carretera Cancun-Chetumal, 77569, Cancún, Mexico
- +52 (998) 980.0259
- bookings@etransfers.net
- cancun-shuttle-transportation.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Easy transfer process
Easy to find at the airport, and perfectly on time. Thank you!
December 25, 2023
Would book with them again
Great email instructions. Easy to find them at the Cancun airport. Only waited about 10 min for the driver once we met the host. Just is on the private van we reserved. They did a nice job and exactly what was promised.
January 1, 2024
The staff was not friendly and wasn't…
The staff was not friendly and wasn't helpful or welcoming. They were aggressively rude. However the booking process was pretty easy and fair.
December 28, 2023
I ONLY use this company for my travels…
I ONLY use this company for my travels in Cancun . You can’t beat the prices , very easy to find in the craziness of the airport and overall havnt had any issues or problems . The staff is very accommodating but overall the safeness being and solo traveler is what tops it all .
December 28, 2023
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Quick Response to question
Quick Response to question, easy to make changes if required
December 27, 2023
SCAM- BOOK WITH SOMEONE ELSE
SCAM- BOOK WITH SOMEONE ELSE. We booked a private shuttle from Cancun airport to Tulum. We found the agent easily. She told us no cars were ready due to traffic and to wait 20mins. After an hour and a half there were now 3 separate parties including us that had all booked and paid for private car services, none of which were there. At this point the agent said our choices were to share the one car with all 3 parties or be left at the airport. We agreed to share if there was a refund to be issued and were provided a WhatsApp number for refund. No refund provided, customer service offered %20 off if I pre-book another trip. No thanks- I’ll never be booking this scamming company again and buyers should beware.
December 29, 2023
Unprompted review
Excellent
Timely, reliable, courteous
We missed being offered drinks this time, however.
November 29, 2023
Great service and very helpful!
December 4, 2023
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Great Service
The communication was great
The transaction was excellent
And the driver showed up early
Was very helpful and polite
I would definitely use ETransfer again
December 3, 2023
Easy Breezy
Easy to find upon arrival at Cancún airport and they were on time for our return trip back from Tulum. Very pleased with the service.
November 25, 2023
Eric did a great
Eric did a great. I love the one stop offered by etransfers. We had a full kitchen, so some food from the st was nice.
December 1, 2023
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Great communications and on time
Great communications and very responsive. Service was always on time and cost was competitive.
December 1, 2023
Our transfers were smooth and flawless
Our transfers were smooth and flawless. We arranged for round trip for our arrival and departure from our resort to the airport. It was private transportation.
Please be aware only a few transportation companies have access directly to arrival/departure terminals.
Other transports require you to walk off airport grounds.
November 25, 2023
I purchased roundtrip
I purchased roundtrip, during the purchasing process I was never asked when i’d like to be picked up they only asked flight information. Once I arrived to cancún I went to the designated area and nobody was there and I even texted the number provided. When it was time to be picked up from the hotel I asked what time i would be picked up from the hotel they said 2:15 even though I never set a time. I asked if i can change the time to earlier and they tried to charge me extra to change the time which was extremely unfair and unreasonable. fast forward they arrived earlier than 2:15 and had the audacity to still send me a text saying the driver would charge more after 15 minutes even though he arrived early. AND there’s a sign saying drivers live off tips to tip your driver- that’s extremely untasteful for the company to charge customers a good amount of money and they still don’t pay their drivers good enough so they don’t rely on tips, disgusting.
November 24, 2023
Fernando was great
Fernando was great. Friendly showed is trademarks during my ride to my hotel.
November 24, 2023
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Sent vehicle to the wrong location
This company is absolutely horrible!!!!! And refused to give me. Refund!! They sent my transfer to the wrong location and I missed my flight do not use this company
November 10, 2023
Reply from eTransfers
We regret the situation, it must have been a misunderstanding. We will review your specific case and provide you with a solution.
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