Carcart Reviews 

149
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

If you want problems buy from here, worst decision i ever made buying a car from this business i spent 12k cash and i have spent nearly 3k on repairs and the car is still not right, the warranty we wa... See more

Rated 5 out of 5 stars

Surprised with some of the negativity on her … I purchased a Nissan qashqai last September and have not had one issue with … saw it online on the Friday , test drove it Saturday , picked it up on the... See more

Rated 5 out of 5 stars

5* Service before, during and after purchase Visited Carcart for a car I’d booked a test drive on- didn’t buy it but bought another one from them off their forecourt…..great service during sales pr... See more

Rated 1 out of 5 stars

Awful experience with this 'dealer'. Anyone looking to buy a car from carcart please take a professional with you to check over. The stock may look clean and up to scratch but in my case was hiding a... See more

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2.5

Poor

TrustScore 2.5 out of 5

149 reviews

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2.5

All reviews

(149)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

Kia sportage 2016

I purchased a car from CARCART. I was told my car had a 21point AA inspection The next day I noticed the air conditioning wasn't working also the steering was out of alignment, if it had had a AA inspection these faults would of been picked up. I phoned the garage to notify of this but failed to answer my calls and ignored messages left.
Then within the 3 month warranty of the car I broke down on the m6 due to clutch failing which turned out was the slave cylinder leaking and also the thermostat housing had failed and no water in the engine.
Total price of repair is £1384.00 warrant only paying £340 garage are not interested and basically said its wear and tear.
I WILL NEVER BUY FROM CARCART AGAIN CAR IS NOT FIT FOR PURPOSE

October 6, 2023
Unprompted review
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Reply from Carcart

Hi Mrs Scobbie,
Thank you for taking the time to share your experience.
We are truly sorry you've had trouble with the car you purchased from us. As we hope you'll appreciate, cars are complex pieces of machinery and there are components, such as the clutch which may wear through time and use.
We note that at the point of raising the issue with us, you've had the vehicle for 3 months and had travelled for nearly 8000 miles. Taking into account this level of use, it's not unexpected that some components may need replacing sooner rather than later. We've spoken with you on several occasions, both by phone and email to try and resolve this issue and assisted you in submitting the warranty claim. Again, we are sorry to hear you were disappointed by your experience and wish you all the best going forward.
Kind regards,
Marta - Customer Service Advisor

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Rated 5 out of 5 stars

Great experience

The pre-sales was smooth and simple (used financing options). The site is details and helpful in walking you through the process.

Contact from the sales team was prompt and efficient once the credit was cleared and with a friendly manner too! Collect dates were booked to suite me and nothing superfluous.

On site collection was pleasant, the yard is tidy and the sales office clean and inviting.

The vehicle was as described and prepared for collection. The sales rep was knowledgeable about the specific vehicle and happy to engage on it as the paperwork was completed.

Overall a brilliant experience and well worth my time!!

September 16, 2023
Unprompted review
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Reply from Carcart

Hi Scott, thank you for your review. I'm really glad to hear you've had a positive experience buying a car from us. We wish you all the best with your new purchase & we hope to see you again in the future!
Kind regards,
Marta - Customer Service Advisor

Rated 5 out of 5 stars

Very professional, friendly and helpful.

First of all office was easy to get to. It’s airy and clean, friendly professional staff. Cars are clean and in great condition. Everything fine swiftly. Felt comfortable.

September 8, 2023
Unprompted review
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Reply from Carcart

Thank you for the great review and we are glad that you had such a great experience and wish you all the best with your new car.

Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful, many thanks.

September 8, 2023
Unprompted review
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Reply from Carcart

Thank you for your review and feedback.

Rated 5 out of 5 stars

Excellent service

Jordan left us to walk around the cars at our own leisure which was a much nicer experience than at other places. Cars were reasonably priced and we paid and picked one up the same day. Excellent service!

August 28, 2023
Unprompted review
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Reply from Carcart

Thank you for the great feedback, we are glad you had such a pleasurable journey with us and we wish you all the best in your new car.

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Rated 5 out of 5 stars

Great experience

Great experience. Lovely car and Jordan was really helpful. Will certainly get next car from here!

August 27, 2023
Unprompted review
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Reply from Carcart

Great to hear your kind words and glad to hear our sales team provided such a great experience.

Rated 5 out of 5 stars

Excellent service

Right car at the right price, very helpful staff. Would definitely use again!

August 22, 2023
Unprompted review
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Reply from Carcart

Thank you for your review and we hope to to see you once again in the future.

Rated 5 out of 5 stars

We picked our new car up today

We picked our new car up today
Jordan is a delight to deal with
We couldn’t be happier
Would recommend Carcart

August 19, 2023
Unprompted review
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Reply from Carcart

Thank you for the review and kind works, we are glad to know you would speak such highly of your experience to others.

Rated 5 out of 5 stars

great service

great service and delivered the car on time. thank you so much

August 16, 2023
Unprompted review
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Reply from Carcart

We are glad to hear we lived up to expectations and appreciate your great feedback.

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Rated 5 out of 5 stars

Hi all i just purchase a car from this…

Hi all i just purchase a car from this company and the staff are very welcoming very helpful and know and have all the information you need about the products.
I just can say that you can buy with confidence feom them.
Thanks CarCarts

August 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Great

Very nice car at a reasonable price and very efficient, polite and helpful.

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

Had a few problems with my Peugeot 3008…

Had a few problems with my Peugeot 3008 even problems out of Carcart’s three month warranty but what can I say Dan and his team have come up trumps every time they for me have excelled any warranty/service even to the point of taking me home and bringing the car back after repair thanks guys/girls you are no one sorry for the crappy Peugeot

July 26, 2023
Unprompted review
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Rated 5 out of 5 stars

Nice and easy

Nice and easy, quick and simple transaction. Very helpful with explaining difference between the 2 cars we were considering.

July 6, 2023
Unprompted review

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