Struggling with my login details. Nothing working. Account got frozen. Quick call to Care Check and the problem was immediately resolved with efficiency by Alisha. Thank you for preventing me in gett... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/
Contact info
1st Floor Orchard House, Crab Apple Way, Vale Park, WR11 1GE, Evesham, United Kingdom
- 0333 777 8575
- info@carecheck.co.uk
- carecheck.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give more than 5* I would!
I needed an account set up for my new role so that I could DBS applications for my team, and the team at Care Check organised this very quickly for me. I had then noticed a typo in my name (unusual spelling of name) and Sarah sorted this so promptly.
The site is so easy to use and very user friendly and I would recommend to everyone.
If I could give more than 5 stars I would!
Struggling with my login details
Struggling with my login details. Nothing working. Account got frozen. Quick call to Care Check and the problem was immediately resolved with efficiency by Alisha.
Thank you for preventing me in getting further stressed by this issue.
Excellent customer service
Spoke to Charlotte about what was a relatively simple query that I was struggling with. She was patient, understanding, helpful and knowledgeable. Excellent service.
Spot on !
The experience so far during the process of my DBS check has been spot on.... in particular regular updates provided as and when required.. Sarah R thank you so much
Customer service
Helpful. Great customer service.
Staff members are kind and responsive.
Thank you.
Excellent Customer Service
Called up their customer service for administration assistance and processing some DBS applications and Sarah R helped through the whole process.
Outstanding customer service
I will always use Care Check, I can always speak to someone on the telephone and they are always fantastic. Today I spoke with Sarah who was utterly brilliant in helping me resolve my query. I highly recommend them. Thanks again Sarah!
Excellent Service
A big thank you to Chloe E who helped me login and was happy to stay on the call with me to go through the DBS application. We got it all completed and submitted within an hour. Chloe was very patient and knowledgeable, thank you very much.
Fantastic customer service experience…
Fantastic customer service experience with Elisha. My company is relatively new to the Care Check platform. I encountered some technical issues(100% operator error) which i required assistance with. I contacted customer support, Elisha took my call and walked me through the issue, stayed on the call until the issue was fully resolved. Elisha was ultra-patient and really good to deal with.
Kind, professional and fast!
Alisha was professional, kind, a good listener and fast to solve our issue. What more does anyone want from customer service? Thank you. A warm human being that understands quickly what you are trying to do as a customer. THANK YOU Alisha and Carecheck.
I really rate this company
I really rate this company. They make the whole process so easy for doing DBS checks on future employees. Their support process is also great - always an actual person available to speak to and they get things resolved immediately. Definitely highly recommend CareCheck
Very helpful
Very helpful. We have some login issue and the staff Charlotte gave us many helps
Great after care support A*
Great after care support when trying to refresh our Charities DBS checks.
Online guides and info tips were really helpful but then when we needed additional support Sarah was quick to respond and help us with our questions and get us back on track. cant fault the service.
Great customer service
I called Chloe Emptage regarding a DBS query, she listened, and we were able to resolve an issue that had been to and fro for a while within a quick chat. This was followed up immediately with confirmation and a partial refund. Great.
Great demonstration system looks user…
Great demonstration system looks user friendly.
Spoke to Chloe and was brilliant
Spoke to Chloe and was brilliant, very helpful and informative, answered my questions I had. Thank You
I was struggling to log in
I was struggling to log in. My password wasn't being recognised and Emily M sorted the issue within 24 hrs. She was very supportive and made me feel like I could ask further questions should I need to. I highly recommend the support services provided by Care Check.
Great support from Chloe E
Conflicts Manager Chloe E was so helpful in helping navigate some issues with a DBS application.
Chloe was polite, patient and swift in her response, meaning our applicants DBS application won't be delayed . Great service. Thank you Chloe E.
Ben was super helpful and answered all…
Ben was super helpful and answered all my questions. I really appreciate the great service Care Check offer, highly recommend them.
Cracking Service
Had to contact them this morning to get my account re-instated. Spoke with Chloe Emptage and she sorted out my issue very quickly and efficiently, and very helpful and professional on the phone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
