Care Check Ltd Reviews 

5,616
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had an excellent experience with this company, consistently praising the staff for their exceptional helpfulness and positive attitude. Customers found interactions pleasant and productive, with many appreciating the personalized and understanding approach from the customer service team. This dedication ensures a smooth and supportive journey for users. The service provided is often described as highly efficient and remarkably easy to use, making various processes, such as DBS checks, straightforward and entirely trouble-free. People are particularly impressed with the consistently quick response times and the overall smooth user experience, which ensures that all queries are resolved promptly and effectively.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting excellent customer... See more

Response time

Users describe positive interactions with response times, frequently highlighting the promptness and... See more

Service

People report positive experiences with service, consistently praising its efficiency and helpfulness.... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of use and user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Struggling with my login details. Nothing working. Account got frozen. Quick call to Care Check and the problem was immediately resolved with efficiency by Alisha. Thank you for preventing me in gett... See more

Rated 5 out of 5 stars

I really rate this company. They make the whole process so easy for doing DBS checks on future employees. Their support process is also great - always an actual person available to speak to and they g... See more

Rated 5 out of 5 stars

I needed an account set up for my new role so that I could DBS applications for my team, and the team at Care Check organised this very quickly for me. I had then noticed a typo in my name (unusual... See more

Rated 5 out of 5 stars

The experience so far during the process of my DBS check has been spot on.... in particular regular updates provided as and when required.. Sarah R thank you so much


Company details

  1. License Bureau
  2. Business and IT Consulting Agency
  3. Employment Consultant

Written by the company

Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(5,616)

786 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If I could give more than 5* I would!

I needed an account set up for my new role so that I could DBS applications for my team, and the team at Care Check organised this very quickly for me. I had then noticed a typo in my name (unusual spelling of name) and Sarah sorted this so promptly.

The site is so easy to use and very user friendly and I would recommend to everyone.
If I could give more than 5 stars I would!

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Struggling with my login details

Struggling with my login details. Nothing working. Account got frozen. Quick call to Care Check and the problem was immediately resolved with efficiency by Alisha.
Thank you for preventing me in getting further stressed by this issue.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Spoke to Charlotte about what was a relatively simple query that I was struggling with. She was patient, understanding, helpful and knowledgeable. Excellent service.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Spot on !

The experience so far during the process of my DBS check has been spot on.... in particular regular updates provided as and when required.. Sarah R thank you so much

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Called up their customer service for administration assistance and processing some DBS applications and Sarah R helped through the whole process.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I will always use Care Check, I can always speak to someone on the telephone and they are always fantastic. Today I spoke with Sarah who was utterly brilliant in helping me resolve my query. I highly recommend them. Thanks again Sarah!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

A big thank you to Chloe E who helped me login and was happy to stay on the call with me to go through the DBS application. We got it all completed and submitted within an hour. Chloe was very patient and knowledgeable, thank you very much.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service experience…

Fantastic customer service experience with Elisha. My company is relatively new to the Care Check platform. I encountered some technical issues(100% operator error) which i required assistance with. I contacted customer support, Elisha took my call and walked me through the issue, stayed on the call until the issue was fully resolved. Elisha was ultra-patient and really good to deal with.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Kind, professional and fast!

Alisha was professional, kind, a good listener and fast to solve our issue. What more does anyone want from customer service? Thank you. A warm human being that understands quickly what you are trying to do as a customer. THANK YOU Alisha and Carecheck.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

I really rate this company

I really rate this company. They make the whole process so easy for doing DBS checks on future employees. Their support process is also great - always an actual person available to speak to and they get things resolved immediately. Definitely highly recommend CareCheck

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great after care support A*

Great after care support when trying to refresh our Charities DBS checks.
Online guides and info tips were really helpful but then when we needed additional support Sarah was quick to respond and help us with our questions and get us back on track. cant fault the service.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I called Chloe Emptage regarding a DBS query, she listened, and we were able to resolve an issue that had been to and fro for a while within a quick chat. This was followed up immediately with confirmation and a partial refund. Great.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I was struggling to log in

I was struggling to log in. My password wasn't being recognised and Emily M sorted the issue within 24 hrs. She was very supportive and made me feel like I could ask further questions should I need to. I highly recommend the support services provided by Care Check.

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great support from Chloe E

Conflicts Manager Chloe E was so helpful in helping navigate some issues with a DBS application.
Chloe was polite, patient and swift in her response, meaning our applicants DBS application won't be delayed . Great service. Thank you Chloe E.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Cracking Service

Had to contact them this morning to get my account re-instated. Spoke with Chloe Emptage and she sorted out my issue very quickly and efficiently, and very helpful and professional on the phone.

July 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look