Care Check Ltd Reviews 

5,616
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had an excellent experience with this company, consistently praising the staff for their exceptional helpfulness and positive attitude. Customers found interactions pleasant and productive, with many appreciating the personalized and understanding approach from the customer service team. This dedication ensures a smooth and supportive journey for users. The service provided is often described as highly efficient and remarkably easy to use, making various processes, such as DBS checks, straightforward and entirely trouble-free. People are particularly impressed with the consistently quick response times and the overall smooth user experience, which ensures that all queries are resolved promptly and effectively.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting excellent customer... See more

Response time

Users describe positive interactions with response times, frequently highlighting the promptness and... See more

Service

People report positive experiences with service, consistently praising its efficiency and helpfulness.... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of use and user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Struggling with my login details. Nothing working. Account got frozen. Quick call to Care Check and the problem was immediately resolved with efficiency by Alisha. Thank you for preventing me in gett... See more

Rated 5 out of 5 stars

I really rate this company. They make the whole process so easy for doing DBS checks on future employees. Their support process is also great - always an actual person available to speak to and they g... See more

Rated 5 out of 5 stars

I needed an account set up for my new role so that I could DBS applications for my team, and the team at Care Check organised this very quickly for me. I had then noticed a typo in my name (unusual... See more

Rated 5 out of 5 stars

The experience so far during the process of my DBS check has been spot on.... in particular regular updates provided as and when required.. Sarah R thank you so much


Company details

  1. License Bureau
  2. Business and IT Consulting Agency
  3. Employment Consultant

Written by the company

Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(5,616)

786 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben Leaver was incredibly helpful

Ben Leaver was incredibly helpful, kind, and patient throughout the process of rectifying a DBS amendment. He provided me with all the necessary information and guidance to get the matter resolved quickly and efficiently.

Thank you, Ben, for your excellent support. I would highly recommend him!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The customer service from all members of the team has been outstanding. Emily M in particular was swift to respond, super helpful and thorough.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have used Care Check for many years

I have used Care Check for many years. They are extremely efficient. Most recently I needed help logging back in (I hadn't logged in for quite some time) and Sarah was super helpful and got me straight back into the system.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Emily M has been a fantastic support…

Emily M has been a fantastic support this morning with access to my account, swift response time, easily followable instructions and offers of support throughout getting it sorted! The issue itself was rectified super quick so no waiting times for me :) Thank you!!!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service has been wonderful…

The customer service has been wonderful with Care Check. I needed to resubmit an application after a delay in getting information added and Charlotte Dickinson was extremely helpful and efficient in her communication and also helping to provide me with the information that I needed. Charlotte responded to me super quickly and provided assistance over an extended time frame. Thank you again for your help

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte was super helpful and…

Charlotte was super helpful and friendly today and in such a timely fashion. Within a few hours I was set up and logged onto the system with no issues. She even sent a password reminder to the existing user who couldn't access our account. Thank you Charlotte :-)

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Super efficient service

I emailed a general enquiry this morning and received an almost instant response from Emily M. She was very clear in what information she needed from me to sort out my request and the whole situation was sorted incredibly quickly. Many thanks indeed Emily!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased about the staff

As my first time applying independently for an enhanced DBS I has so many enquiries and concerns. I was so pleased that when I phoned in I had such an amazing and helpful individual that helped not only navigate though my current situation but also give me advice on my next steps regarding applying for the double barring service. Thank you to Mr. Leaver and the rest of the team.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte - Customer Service

Charlotte was extremely helpful and proactive throughout the process. She escalated my query directly to the company director to ensure it was resolved as quickly as possible, which made a real difference in getting things moving without delay.

Thank you for going above and beyond to help us continue with the DBS checks smoothly and prevent any delays in onboarding our new starters. Your support was greatly appreciated and made a challenging situation much easier to manage.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Carecheck consistently delivers…

Carecheck consistently delivers first-class service! We've trusted them for many years, and they have always responded promptly and professionally. Emily M addressed my question almost immediately. Thank you!

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Ben leaver carecheck.co.uk

Ben leaver carecheck.co.uk, I had a great experience with him. He was very patient, professional, and helpful throughout my DBS application process. He guided me through the requirements and answered my questions promptly, which made completing my DBS application much easier.
I appreciate you Ben and
would recommend carecheck services to others.

June 23, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look