Struggling with my login details. Nothing working. Account got frozen. Quick call to Care Check and the problem was immediately resolved with efficiency by Alisha. Thank you for preventing me in gett... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really rate this company. They make the whole process so easy for doing DBS checks on future employees. Their support process is also great - always an actual person available to speak to and they g... See more
I needed an account set up for my new role so that I could DBS applications for my team, and the team at Care Check organised this very quickly for me. I had then noticed a typo in my name (unusual... See more
The experience so far during the process of my DBS check has been spot on.... in particular regular updates provided as and when required.. Sarah R thank you so much
Company details
Written by the company
Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/
Contact info
1st Floor Orchard House, Crab Apple Way, Vale Park, WR11 1GE, Evesham, United Kingdom
- 0333 777 8575
- info@carecheck.co.uk
- carecheck.co.uk
5.0
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and very helpful
Easy to contact via an actual phone number and Katie was very prompt in picking up and dealing with my email enquiry!
June 22, 2026
Unprompted review
Have been with them for several years
Have been with them for several years, amazing customer service: speedy, professional and personable, especiall Emily M. Highly recommend them.
June 23, 2026
Unprompted review
Great Sevice
I would like to commend the customer service representatives at Care Check Ltd. Its good to speak to an actual person (rather than an automated system) who shows great professionalism throughout the call/conversation. Mention to Charlotte.
Many thanks
June 22, 2026
Unprompted review
My issue was dealt with promptly and…
My issue was dealt with promptly and efficiently by Emily M.
June 22, 2026
Unprompted review
Very Helpful
Guidance is clear when submitting applications. Staff are very helpful when there is a query. Katie Crawford was particularly efficient and helpful this morning.
June 22, 2026
Unprompted review
Easy to apply. Great support.
Katie and other colleagues always very helpful when support is needed. DBS process easy to follow, apply for, and to pay for. I use for Individuals and Organisation level applications.
June 22, 2026
Unprompted review
Chloe and Alisha are very proactive and…
Chloe and Alisha are very proactive and kind to resolve queries. I could trust them with the entire process for DBS. Insuring the process is smooth and they're very professional. Thank you so much.
June 19, 2026
Unprompted review
Great customer service
Great customer service, very responsive team and would highly recommend.
June 19, 2026
Unprompted review
Charlotte's service
Had a exceptional service from Charlotte Dickinson. Professionally answered all by queries and actioned all required promptly.
June 19, 2026
Unprompted review
excellent customer service
Katie provided excellent customer service, responding very quickly to emails and sorting the issue out.
June 18, 2026
Unprompted review
I had a query in relation to submission of relevant information to allow checks to be completed…
I had a query in relation to submission of info for a DBS check, I sent an email request for help and advice. Ben Leaver emailed me and we extremely helpful and knowledgeable from the outset. He provided me with all of the advice I needed. Big thanks to Ben for his excellent customer service
June 18, 2026
Unprompted review
Helpful Emily M
Emily M was very prompt & helpful with her responses to my enquiries regarding a new DBS application.
June 18, 2026
Unprompted review
Charlotte was very friendly and very…
Charlotte was very friendly and very helpful. Advised me to call next week when they can fully escalate my case. Thankyou for all your help today.
June 18, 2026
Unprompted review
Emily M
Emily M - great help in getting to the bottom of the problem we were having. Helpful and prompt in her responses. Great asset to your team!
June 18, 2026
Unprompted review
I contacted Care Check and asked for support regrading setting up a new staff member on the account and also wanted one removed.
I contacted Care Check and asked for support regrading setting up a new staff member on the account and also wanted one removed. Katie Crawford was very supportive, prompt and resolved this in no time. She gave clear information and the experience was excellent. Care Check's staff have excellent customer service and provide a great service.
June 17, 2026
Unprompted review
Excellent Customer Service
I needed assistance with a colleague being loaded onto care check. I did not even wait 5 minutes for a response from Katie Crawford.
It took less than 15 minutes for the profile to be loaded and created.
Excellent customer service 10/10
June 18, 2026
Unprompted review
Professional from start to finish
Charlotte was very professional, attentive and answered my questions quickly and easily. I wish all call centres were this good!
June 18, 2026
Unprompted review
Charlotte was very helpful and has…
Charlotte was very helpful and has resolved my query - thank you very much.
June 17, 2026
Unprompted review
Many thanks to Charlotte
Many thanks to Charlotte for her support; the Care Check verification process is thorough and reassuring. Thanks again for your professionalism.
June 17, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.